If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this.
Also read this article if you're having trouble submitting your claim.
It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.
Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.
Select the policy you wish to claim against.
If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.
Just so you know, you'll need to submit a new claim for each individual event and type of expense.
Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.
List each expense for the amount shown on your receipt/invoice and answer all other questions.
Once assessed, your claim payout will be sent directly into your bank account. If you don’t know all of your bank information, you can 'save progress' on your claim then once you have this information, simply log in and continue on with your claim. Sorry but it isn't possible to continue submitting your claim without your bank details.
You'll be sent an email advising what documentation you will need to send us to support your claim.
If you need help to upload, there are instructions on how to do this in the email we sent you.
Check your claim details or edit your claim before you submit it if needed.
The claims team will review your claim and let you know if they need extra documentation. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.
You can also contact the claims team if you've got questions about your claim.
For help in an emergency, contact Worldwide Emergency Medical Assistance and LiveTravel™, 24 hours a day, 7 days a week.
+1 416 646 3723
Within Canada & continental USA, toll free:
+1 866 878 0192
We’re here to help if you have a question about your claim. We’re available:
New Brunswick, Newfoundland and Saskatchewan Residents:
All Other Provinces: