For when nature intervenes.
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For information relating to policies purchased prior to 14 July 2021 12:00am UTC, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 14 July 2021 please see below.
Travel Insurance for natural catastrophes covers you for when Mother Nature decides it’s time to be heard. From Bali’s volcanic eruptions to Japan’s tsunamis and Caribbean cyclones, natural catastrophes are by nature unpredictable and can severely disrupt your travel plans.
You may consider purchasing our Explorer Plan, which offers a benefit to help you move to a safer area when a natural catastrophe strikes.
While the last thing we want to do is to talk about all the nasty weather that could come your way, it’s important for you to know what we define as a ‘natural catastrophe’ in our policy. The following are considered a natural catastrophe: Hurricane, tornado, tsunami, earthquake, volcanic eruption, storm, flood, landslide, avalanche, fire, high water or explosion.
Natural catastrophes not only cause physical harm, they also shut down airports, wipe out accommodation, and cancel trips.
While some natural catastrophes are completely unpredictable, a lot of them - think hurricanes, monsoons, and even volcanic eruptions (we're looking at you, Indonesia) often give off enough warning for you to prepare yourself so you're not caught off guard.
For those policies that do offer cover for natural catastrophes, you'll need to have bought a policy before the event is known and do everything you can to keep your expenses to a minimum.
It's a good idea to read through the Policy Wording before you purchase a plan. If you need help deciding how much coverage you need, you can read our article Standard vs. Explorer. It’s not the end of the world if you find that your policy isn’t the right match. You have the right to cancel your travel insurance within the cooling-off period. Log into your membership to do so. Also, check your policy to see how long your cooling-off period is.
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
Travel Insurance Tip: If you’re traveling to a region that’s known for natural disasters, it's a good idea to do some research to see if there have been any warnings. If you buy a policy after an event is known, and the natural disaster impacts your trip, you won’t be covered for any expenses.
On the night 25/10/2010 I was on the surf charter boat, in the Mentawai Islands, Sumatra, Indonesia. There was an earthquake and tsunami that hit and completely destroyed the boat. The boat caught fire. The fire spread rapidly and we had to abandon ship. The boat along with all personal belongs were completely destroyed. The fire spread so quickly that there was no time to collect any belongings. The only things I ended up with were the shorts I was wearing, my watch and wedding ring. Almost all my possessions and documentation were on the boat and destroyed.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
For when nature intervenes.
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Natural catastrophes not only cause physical harm, they also shut down airports, wipe out accommodation, and cancel trips.
While some natural catastrophes are completely unpredictable, a lot of them - think hurricanes, flooding, and even volcanic eruptions - often give off enough warning for you to prepare yourself so you're not caught unaware.
For those policies that do cover natural catasatrophe in one way or another, you'll need to have bought a policy before the event is known and do everything you can to minimise your expenses.
Natural Catastrophe is defined as: Volcanic activity, volcanic ash, earthquake, tsunami, hurricane, cyclone, flooding of more than 50 square kilometres, wildfire of more than 50 square kilometres.
The Explorer plan may offer some Natural Catastrophe cover if your trip is affected. Trip Disruption includes cancellation, trip curtailment along with some delayed/missed flight cover.
Also with our Explorer plan, in the event of a natural catastrophe, cover may be provided for additional accommodation expenses incurred to move to an alternative if, after checking in during your trip, your are forced to move after your original pre-booked accommodation became uninhabitable for at least 24 hours.
Not all of our plans cover natural catastrophe. It's a good idea to read through the policy wording as you go through the purchase path as there are limits on the cover depending on which plan you buy.
For more information check out our article on natural catastrophes and read your policy carefully before you buy.
If you’re travelling to a region that’s known for natural catastrophes, it's a good idea to do some research to see if there have been any warnings. If you buy a policy after an event is known, and the natural catastrophe impacts your trip, you won’t be covered for any expenses.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover get in touch.
If you’re travelling to a region that’s known for natural catastrophes, it's a good idea to do some research to see if there have been any warnings. If you buy a policy after an event is known, and the natural catastrophe impacts your trip, you won’t be covered for any expenses.
On the night 25/10/2010 I was on the surf charter boat, in the Mentawai Islands, Sumatra, Indonesia. There was an earthquake and tsunami that hit and completely destroyed the boat. The boat caught fire. The fire spread rapidly and we had to abandon ship. The boat along with all personal belongs were completely destroyed. The fire spread so quickly that there was no time to collect any belongings. The only things I ended up with were the shorts I was wearing, my watch and wedding ring. Almost all my possessions and documentation were on the boat and destroyed.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about natural catastrophe insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Find out why travel insurance isn't health insurance and learn the difference.
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This information is for all travellers except: Americans, Australians, Brazilians, British, Canadians, Irish, and New Zealanders.
Travel insurance is there to help you when you need it most. If you've been involved in an accident or you've fallen ill and need medical care, our travel insurance policies can help patch you up and get you back on the road.
Just keep in mind that our policies are travel insurance policies not health insurance policies, and most policies don't cover pre-existing medical conditions. Make sure you read through your policy carefully to see how you can be covered.
No, it's a travel insurance policy. It's there for overseas medical emergencies. It's not designed to cover ongoing illness or treatment overseas, or any treatment when you get home.
If you’re injured in an accident or suddenly become ill while traveling, you can be covered for overseas emergency medical treatment including:
We also have 24 hour multi-lingual assistance teams who can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, and keep you in contact with your family back home. Coverage may depend on your past medical history, what's happened to you and any other conditions, limits or exclusions of cover as described in your policy.
Travel insurance isn’t designed to cover everything. Common claims for overseas medical expenses we see where there's no cover include:
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our articles on overseas medical coverage and adventure sports coverage, and read your policy carefully before you buy.
It’s essential that you get in contact with our emergency assistance teams as soon as possible, so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
My symptoms were intense headaches, high fever (39.7 degrees C by the time I reached the hospital in Kutchan on the 18th), nausea & vomiting, loss of appetite & energy, and diarrhoea. Although I'd initially thought it to be a common cold or stomach bug, it because progressively worse, until I was forced to visit the Kutchan hospital, (the nearest medical facilities with an English interpreter). After a thorough examination, they put me on a saline drip and took multiple blood samples to try to work out what was wrong. However, they were not able to confirm this, telling me that it could be influenza, acute gastroenteritis, or one of a host of other viruses.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Find out why travel insurance isn't health insurance and learn the difference.
As featured in:
For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Travel insurance is there to help you when you need it most. If you've been involved in an accident or you've fallen ill and need medical care, our travel insurance policies can help patch you up and get you back on the road.
Just keep in mind that our policies are travel insurance policies. They are not private health insurance policies nor do they offer any statutory health cover; and most policies don't cover pre-existing medical conditions. Make sure you read through your policy carefully to see how you can be covered.
No, it's a travel insurance policy. It's there for sudden medical emergencies while you're travelling abroad. It's not designed to cover ongoing illness, injuries or medical treatment you were receiving when you started your trip; routine or elective treatment or surgery; or any treatment in your country of residence.
If you’re injured in an accident or suddenly become ill while travelling, you can be covered for emergency medical treatment including:
We also have 24 hour Emergency Medical Assistance Teams who can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, give support to your family. Coverage may depend on your past medical history, what's happened to you and any other conditions, limits or exclusions of cover as described in your policy.
Travel insurance isn’t designed to cover everything. Common claims for overseas medical expenses we see where there's no cover include:
This is not a full list of what's covered and what's not covered. There are terms, conditions, limitations and exclusions in the policy wording that apply, so for more information check out our articles on overseas medical coverage and adventure sports coverage, and read your policy carefully before you buy.
It’s essential that you get in contact with our 24/7 Emergency Medical Assistance Teams as soon as possible, so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Medical Assistance teams can assist you quickly, please be ready with the following:
I noticed an abnormal inflammation of my penis. Initially I had also a little bit pain and I got scared. In the evening the pain and the itch were gone but I still was worried. Therefore I went to the Hospital.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about travel health coverage. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
What's covered by travel insurance when your adventure turns into misadventure.
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This content is for all travellers except Americans, Australians, Brazilians, British, Canadians, Irish, and New Zealanders.
Cover for accidents overseas is a critical part of planning for any adventure. Whether you’re exploring on the map or hurtling off it, serious accidents can happen anywhere, anytime.
If you’re injured in an accident, you can be covered for emergency medical treatment including:
We also have 24 hour Emergency Assistance teams who can guide you to the nearest hospital, arrange medical transport, and give support to your family.
Depending on your policy and your Country of Residence, there are limitations – doing a bit of research on where you’re going will help you pick the right policy.
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our articles on overseas medical coverage and adventure sports coverage, and read your policy carefully before you buy.
It's essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible so that our teams can support you from the time you get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
While washing the dishes, a knife fell and landed on my foot, the cut was very deep and I was bleeding a lot, my daughter applied pressure with a bandage and drove me to the hospital.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about travel accidents and travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
What's covered by travel insurance when your adventure turns into misadventure.
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Knowing your cover for accidents overseas and abroad is a critical part of planning for any adventure. Whether you’re exploring on the grid or hurtling off it, serious accidents can happen anywhere, anytime.
Yes. You’ll first need to contact our 24/7 Emergency Medical Assistance Team where you are aware you will be admitted as an inpatient for at least one night. You must let us know how you are going and keep in contact with our EA team until you no longer require treatment or assistance.
If you’re injured in an accident, you may be covered for emergency medical treatment abroad, including:
Our 24-hour Emergency Medical Assistance Team can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, give support to your family.
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
It's essential that you get in contact with our 24/7 Emergency Medical Assistance Team as soon as possible so that our teams can support you from the time you get injured until the time you get home.
So that our Emergency Medical Assistance teams can assist you quickly, please be ready with the following:
I cut myself on my prepuce unintentionally while I was shaving my pubic hair with a razor early in the morning. The cut hurt a little, but it quickly infected while I was in between places, traveling. I had to quickly go to the nearest hospital because it started to hurt considerably and I noticed it was swelling up quickly and getting red.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about travel accidents insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Find out how we could help if you're caught up in a terror attack.
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While your chances of being on the receiving end of a terrorist attack are slim, we know it’s a concern for many travelers. Make sure you know what our policies cover, so when you buy one, you're prepared if you're unlucky enough to be caught up in an attack.
If the event is unforeseen – which by their very nature terrorist attacks almost all are, depending on your country of residence, you could be covered for:
In addition, we also have emergency assistance teams who can assist you – keeping you informed, putting you in contact with consular officials, arranging medical care, and getting in touch with your family for you.
Travel insurance isn’t designed to cover everything. We often see claims for terrorism that we have to decline because some plans just don't cover expenses related to terrorism. They include:
It’s essential that you get in contact with our assistance teams as soon as possible so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
After the terrorist attacks in Paris on November 13 and subsequent raids in St. Denis on November 18, we decided to cancel our trip until a better time to travel with our children overseas.
Here are our most frequently asked questions about cover for Terrorism. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFind out how we could help if you're caught up in a terror attack.
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Our travellers know that staying aware at all times is key to staying safe, but there are some things you can never anticipate, and a terrorist event is one of those.
A terrorism event is defined as: An event that has been declared a terrorism event by the government of your country of residence or by the government of the country where the event happened, not including a terrorist attack that involves the use or threat of nuclear, chemical, or biological devices or cyber terrorism.
In the event of a terrorist attack, our travel insurance (Explorer Plan only) offers limited cover:
You cancel or cut short your trip: If a terrorism event occurs within 20 kilometres of your booked accommodation within 7 days of your trip start date or while you are on your trip. The Explorer plan may cover for your non-refundable expenses, and if your trip is cut short, some additional expenses incurred to get home, too.
You decide to stay and travel: If you decide to stay and travel, as long as there is no directive from the Foreign Ministry of your Country of Residence advising you to leave the area/to not travel to the area, your cover will continue.
You’re injured or die in a terrorist attack: If you’re injured or die in a terrorist attack, our policies may provide cover for emergency medical and dental expenses abroad. You can’t have travelled against the advice of the Foreign Ministry of your Country of Residence advising against All Travel, or participated in the terrorist activity (obviously).
You miss your flight or it is delayed: You are unable to reach your departure point, flight is delayed or your return flight home is delayed due to a terrorism event. The Explorer plan may offer cover for additional travel and accommodation expenses.
You are forced to move from your pre booked accommodation: You are on your trip and after checking in, you become aware your pre booked accommodation is uninhabitable due to a terrorism event. We will pay for the same standard of accommodation if you are forced to move into an alternative at the same destination, if your travel provider does not provide an alternative.
If you have to leave where you are staying and leave your stuff behind: If you are told that you have to evacuate the country you are in and you leave personal belongings behind, there will be cover under this policy (up to the maximum benefit limits).
Our 24/7 Emergency Medical Assistance Team can help you navigate next steps if you’re caught up in the chaos and aftermath of an attack.
Terrorist events are understandably traumatic. However, if you’re worried one might occur, or following an attack you want to travel elsewhere or return home, we may consider that to be a change of mind in the circumstances, and we won’t cover you for those costs to change your plans.
In addition, our policy does not cover:
You must also remember that if you knowingly put yourself in danger, or are aware of events that may lead to a claim, this is excluded under the policy. This means if there’s a warning of a terrorist attack or you were likely to have had knowledge there might be one, and you put yourself at risk by travelling to or staying in the vicinity of that area, then your cover may be excluded.
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
It’s essential that you get in contact with our 24/7 Emergency Medical Assistance Team as soon as possible so that our teams can support you from the time your fall sick or get injured until the time you get home.
So that our Emergency Assistance Teams can assist you quickly, please be ready with the following:
After the terrorist attacks in Paris on November 13 and subsequent raids in St. Denis on November 18, we decided to cancel our trip until a better time to travel with our children overseas.
Here are our most frequently asked questions about cover for Terrorism. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWe know how difficult it is to be overseas without a passport so we’ve designed our travel insurance to give you the extra level of support you need to get a replacement passport.
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File a police report as soon as possible and obtain a written document confirming the theft. This will be required for both the embassy and travel insurance claims. Relevant authorities may include:
Important: For certain countries, it is an offence not to report the loss or theft of your passport as soon as you learn of the loss. It may also affect your travel insurance cover if you don't report it immediately. Contact us if you need help with this.
Reach out to the nearest embassy or diplomatic mission of your country of residence to begin the process of obtaining an emergency passport or a replacement. To organise a replacement, you may need:
If you need to travel to a different location to apply in person or collect your emergency passport, you should arrange to do this.
As soon as you know that your travel plans are affected, contact any accommodation, tour, transport and other providers to rearrange or cancel any plans you may have.
Make sure you get confirmation from them in writing of the changes or cancellation and keep receipts and details of any refunds or extra fees paid. Always keep a record of the police report, embassy correspondence, and any receipts for related expenses.
If you have a policy with us, tell us. Contact the 24/7 Emergency Assistance team to guide you through the process.
Having travel insurance can help mitigate the financial and logistical challenges of replacing a stolen passport. Key areas of coverage include:
By taking proactive steps and understanding your insurance coverage, you can handle passport theft more efficiently and reduce its impact on your travels.
To find out more about how to make a claim click here.
Understanding the limitations of travel insurance can help prevent claim issues. Common exclusions include:
While we’ll help cover the cost of replacing your passport, some of the things we won’t cover include:
When you get a travel insurance quote, you’ll be able to compare the coverage of each plan so you may determine the best travel insurance plan for your needs. If you’re unclear about anything at all, get in touch with us.
The features and benefits described are a summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Policy Wording
I was trying to go back home by taxi. But I had to change taxi and walk for 30m to get another taxi. It was 7pm and dark. At the time, I was surrounded by 3 or 4 men. A man choked me and another guy tore off my small bag, and they ran away. There were a camera, passport, watch, wallet with 300 rand and credit card, cellphone, USB Internet modem and so on. I explained to taxi driver and he helped me to bring home without pay. And my house owner helped me to go to police station and explained everything.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHow travel insurance could help if your passport is stolen while traveling.
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
We know how difficult it is to be overseas without a passport so we’ve designed our travel insurance to give you the extra level of support you need to get a replacement passport… fast.
You’re not going anywhere without a passport so World Nomads knows getting a replacement one is a pretty high priority. Our travel insurance plans can provide cover which includes:
While we’ll help cover the cost of replacing your passport, some of the things we won’t cover include:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
My wallet was stolen in a bus in Bulgaria, and I could not reach the thief. I could just see she was a woman. I lost my passport, my driving licence, and some other stuff such as some cash. I made a police report regarding the matter, which is in Bulgarian language. It says e.g. my passport and my driving lisence were stolen. I had to go to Finnish Embassy of Bulgaria to get a new passport. However, they only issued emergency passports so that is what I had to get. However, that only lasted for a month, and I had to get another proper passport (for 5 years -my previous passport before the theft was obviously this 5 year passport as well) now in Finnish Embassy of Sweden where I was at that time. Driving licence I could renew only in Finland, and because I came to Finland for the first time after my trip now during the summer 2015, I renewed my driving licence at this time.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about stolen passports cover. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.