Worldwide 24 hour Emergency Assistance for Europeans

Wherever you are, we’re there to help!

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Emergency Assistance for travellers from the European Economic Area (EEA)

Country of residence



+32 (0)2 808 66 32


+45 89 87 30 23


+49 (0)335 5622 3012


+353 (0) 90 640 6460


+31 (0)20 8080731

For policies purchased before 1 September 2021:

Contact our 24/7 Emergency Assistance team.

Phone: +353 21 237 8003 or +61 2 8263 0470

(Call via an operator reverse charges. Not toll free. Call costs are claimable.)


Not European? Find the right Emergency Assistance team by changing your Country of Residence

Be prepared.

So that our 24/7 Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

How does my travel insurance policy help me in an emergency?

Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.

Bitten by a tick in Colombia

I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
Claim Paid: USD $1,134.17
A.B. Norwegian Nomad in Colombia.