Wherever you are, we’re there to help!
If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney , Australia
Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)
Call the assistance team at Zurich (WT Assist). They're available 24 hours a day, 7 days a week:
Phone: +1 877-660-2844 (from anywhere in the world)
Phone: (11) 2526-9312 (from Brazil); or
Whatsapp: +57 316 851-0533
Call the assistance team at Travel Guard. They're available 24 hours a day, 7 days a week:
Phone: +1 866 878 0192 (toll-free from Canada and the Continental U.S.); or
Phone: +1 416 646 3723 (collect from anywhere else in the world)
Call the assistance team at Specialty Assist. They're available 24 hours/7 days.
Phone: +44 20 7183 3751 (Call via an operator reverse charges*. Not toll free.)
Phone: 020 7183 3751 (from the UK)
Call One Call Worldwide Travel Assistance Services available 24 hours, 7 days a week , 365 days a year.
Telephone: +1-855-878-9588 (toll free within the US and Canada)
Telephone: +1-603-328-1329 (toll free outside the US and Canada)
Telephone: +1-603-328-1384 (Collect*)
Email: [email protected]
Call the Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:
Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)
Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)
*Reverse charges/collect calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
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