Wherever you are, we’re there to help!
Call our assistance team. They're available 24 hours/7 days.
Phone: +353 21 237 8008 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email: [email protected]
Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd’s.
Call the multilingual Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:
Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)
Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
Coronavirus (COVID-19) and travel - Need to know before you buy
There is NO COVER available for travel to any country or part of it with a COVID-19 travel ban, and any events that arise when you travel against any DFA travel bans or Do Not Travel warnings.
Ready to hit the road? Before you buy, check the Irish Department of Foreign Affairs and Trade (DFA) government travel warnings and make sure you understand the impact coronavirus (COVID-19) and the associated travel warnings may have on travel insurance coverage.About Coronavirus