Worldwide 24 hour Emergency Assistance for Europeans

Wherever you are, we’re there to help!

  • Trusted by:

As we've changed insurers for Europeans recently, please select the date your purchased your policy:

On or after 2 December 2018
Before 2 December 2018

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8008 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: [email protected] 

Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd’s.

For policies purchased before 2 Dec 2018, your World Nomads policy is backed by Bupa Global Travel:

Call the multilingual Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:

Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)

Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)

Email:[email protected]

Be prepared.

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

Bitten by a tick in Colombia

I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
Claim Paid: USD $1,134.17
A.B. Norwegian Nomad in Colombia.