Wherever you are, we’re there to help!

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Emergency Assistance for travellers from Ireland

For policies purchased on or after 1 September 2021:


For policies purchased before 1 September 2021:

Contact our 24/7 Emergency Assistance team.

Phone: +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: [email protected]

Not Irish? Find the right Emergency Assistance team by changing your Country of Residence

Be prepared.

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

How does my travel insurance policy help me in an emergency?

Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.