Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of USA, Canada, Brazil, China or the Philippines. Please select your Country of Residence to view the terms applicable to you.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travellers around the world.
To help, we are offering eligible travellers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available for eligible European Economic Area (EEA) resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
Who is not eligible:
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have travelled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
Redemption:
- To redeem a travel insurance credit, travellers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveller from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited, trading as nib Travel Services and World Nomads; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of USA, Canada, Brazil, China or the Philippines. Please select your Country of Residence to view the terms applicable to you.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available to eligible customers from the Australia, New Zealand, United Kingdom, Ireland, Europe and other countries, where World Nomads offers travel insurance (except USA, Canada, Brazil, China or the Philippines), with an unused policy who cannot travel due to Coronavirus (COVID-19) and the subsequent Government travel restrictions.
Who is not eligible:
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads United Kingdom and Irish customers.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available for to eligible UK and Irish resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
Who is not eligible:
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible Australian and New Zealand travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of the US, Canada, Brazil, China and the Philipines.
World Nomads recognises that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travellers around the world.
To help, we are offering eligible Australian and New Zealand resident travellers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit.
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before June 30, 2021 to receive a refund on the original unused policy.
Terms of credit
- Customers, with departure dates up to and including September 30, 2020 must apply for a credit offer by September 30, 2020. We will confirm your offer of credit in writing, once approved.
-
This credit offer is available for to eligible Australian and New Zealand resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have travelled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
- Policy holders who are not residents of Australia or New Zealand.
- To redeem a travel insurance credit, travellers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia or the policy wording in New Zealand active at the date the new policy is purchased, and request a refund for the original unused policy no later than June 30, 2021.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveller from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by June 30, 2021. Travel does not have to commence before this date;
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which is managed by nib Travel Services (Australia) Pty Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible Australian travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads New Zealand customers.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2022 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available for to eligible Australian and New Zealand resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
Who is not eligible:
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2022.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2022. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of USA, Canada, Brazil, China or the Philippines. Please select your Country of Residence to view the terms applicable to you.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans. In addition, eligible travelers have the option to cancel their policy outside the cooling-off period and obtain a refund. You can request a refund here.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available to eligible customers from the Australia, New Zealand, United Kingdom, Ireland, Europe and other countries, where World Nomads offers travel insurance (except USA, Canada, Brazil, China or the Philippines), with an unused policy who cannot travel due to Coronavirus (COVID-19) and the subsequent Government travel restrictions.
Who is not eligible:
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions - this is not available for Canadian residents.
This offer is not available for residents of Canada. For more options, please contact us
Travel Insurance Credit
World Nomads is offering eligible travelers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of USA, Canada, Brazil, China or the Philippines. Please select your Country of Residence to view the terms applicable to you.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans. In addition, eligible travelers have the option to cancel their policy outside the cooling-off period and obtain a refund. You can request a refund here.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available to eligible customers from the Australia, New Zealand, United Kingdom, Ireland, Europe and other countries, where World Nomads offers travel insurance (except USA, Canada, Brazil, China or the Philippines), with an unused policy who cannot travel due to Coronavirus (COVID-19) and the subsequent Government travel restrictions.
Who is not eligible:
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
O que fazer se você sofrer um acidente
- As featured in:
As featured in:
Sofrer um acidente é um contratempo em qualquer situação. Com a cobertura dos nossos planos de Seguro Viagem, você poderá contar com o suporte de nossa equipe de assistência 24 horas por dia para lidar com situações inesperadas de forma que elas interfiram o mínimo possível em seus planos de viagem. O que fazer em caso de acidentes durante a sua viagem:
1. Segurança em primeiro lugar!
Verifique se todos os envolvidos estão seguros. Caso você precise de ajuda com urgência, entre em contato com o serviço de emergência local.
2. Procure atendimento médico
Obtenha atendimento de um médico devidamente habilitado, como por exemplo um clínico geral, ou dirija-se para um hospital o mais rápido possível. Em caso de emergência, entre em contato primeiramente com os serviços locais de emergência e depois entre em contato com nosso Serviço de Assistência Médica Emergencial disponível 24 horas por dia, todos os dias.
3. Solicite documentos por escrito
A maioria das solicitações de reembolso precisa de documentos e o reembolso das despesas com assistência mêdica não é diferente. Então, mesmo que isso seja a última coisa com a qual você queira que se preocupar no momento, antes de finalizar o atendimento médico, obtenha uma cópia de todos os documentos necessários para solicitar o reembolso das despesas, como por exemplo:
- Relatório médico confirmando o que ocorreu e a natureza da lesão.
- Relatório do hospital, em caso de internação hospitalar.
- Relatório do atendimento da ambulância ou de translado médico, se for o caso.
- Boletim de ocorrência policial (em caso de delitos como um assalto), se você sofreu um acidente como resultado de um assalto.
- Qualquer outra documentação relacionada ao acidente.
4. Guarde seus recibos
Ao solicitar o reembolso, você precisará de todos os seus recibos, juntamente com comprovantes do seu itinerário e também das confirmações de cancelamentos para cada plano de viagem que tiver sido alterado. Caso contrário, seu reembolso poderá ser rejeitado ou reduzido.
5. Precisa de mais informações?
Nossas sugestões deverão ajudar você se algo der errado, mas lembre-se que a sua cobertura pode variar dependendo do evento ocorrido, do seu país de origem, do plano que você escolheu e das opções que você contratou. No Manual do Segurado você sempre encontrará as informações completas sobre a sua cobertura.
Em caso de dúvidas sobre as coberturas, riscos e exclusões, entre em contato conosco.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Você ou sua família estão doentes, feridos ou mortos?
- Perdeu seu emprego?
- Teve sua casa destruída?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Precisa de medicamentos?
- Sofreu um acidente?
- Ficou doente?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Se acidentou no exterior?
- Precisa urgentemente de um hospital?
- Impossibilitado de prosseguir viagem?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Suas malas sumiram?
- Não encontra sua bagagem?
- Malas danificadas?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamObtenha uma cotação de seguro de viagem
Seguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotação
What to do if you’re hurt in an accident
- As featured in:
As featured in:
1. Safety first
Make sure everyone is safe. If you need immediate help, contact the local emergency services.
2. Seek medical attention
Get medical help from a health care practitioner, such as a doctor, or by going to a hospital. If you contact our 24/7 Emergency Assistance team, they can help direct you to nearby medical facilities. Once you are safe, notify the team if you haven't already, to ensure you are receiving the appropriate care and can get any questions answered along the way.
3. Get it in writing
Most claims need supporting documentation and medical claims are no different. So while it may be the last thing on your mind, do try and get copies of documents that will support your claim before you leave the medical facility such as:
- Doctor or other medical practitioner’s report, confirming what happened and the nature of your injury.
- Hospital Admission report, if you’re admitted to hospital.
- Ambulance and Medical evacuation reports if relevant.
- Police report (if they were involved).
- Any other relevant documentation related to the accident.
4. Keep your receipts
You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.
5. Need to know more?
Our suggestions should help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy will always have the full details.
If you have questions about what's covered and not covered, just ask us.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamGet a travel insurance quote
Simple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quoteWhat to do if your passport is stolen
- As featured in:
As featured in:
Perder seus documentos ou ter o passaporte roubado durante uma viagem é um pesadelo. Felizmente a World Nomads poderá ajudar você a conseguir um passaporte temporário ou outros documentos de emergência. Veja como:
1. Relate o incidente imediatamente
Relate o incidente às autoridades relevantes e solicite um relatório por escrito. As autoridades locais podem ser:
- A polícia local.
- Uma embaixada ou a missão consular ou diplomática do Brasil mais próxima.
- Para vistos ou passaportes de outros países entre em contato com as embaixadas relacionadas.
- Outras autoridades importantes, como por exemplo, empresa aérea, hotel ou operadora de turismo.
Importante: Alguns países consideram uma ofensa não avisar as autoridades locais sobre a perda ou roubo do seu passaporte o mais rápido possível. Relate imediatamente para evitar qualquer tipo de problema. Entre em contato com a nossa equipe de Assistência Emergencial caso você precise de ajuda.
2. Solicite um passaporte de emergência ou temporário
Você deverá verificar cuidadosamente o processo de solicitação de passaporte de emergência junto à embaixada mais próxima. Você precisará de uma foto recente para o passaporte, documento de identificação (carteira de motorista ou passaporte vencido), comprovante de nacionalidade (foto do passaporte perdido), suas passagens e itinerário. Você também precisará de um relatório policial (boletim de ocorrência).
Se você precisar viajar para outro local para solicitar ou coletar o passaporte pessoalmente, lembre-se de que você deverá organizar isso rapidamente.
O passaporte de emergência não substitui permanentemente o seu passaporte. Ele pode ser emitido rapidamente com validade limitada, para que você possa voltar para casa ou continuar sua viagem.
3. Reorganize ou cancele os planos de viagem afetados
Assim que você souber que seus planos de viagem serão afetados, entre em contato com o seu hotel, agência de viagem, companhia aérea e outros serviços contratados para remarcar ou cancelar suas reservas. Solicite aos fornecedores uma confirmação por escrito das alterações, cancelamentos, descrição dos custos que podem ser reembolsados e das taxas adicionais que deverão ser pagas.
4. Precisa de mais informações?
Nossas sugestões deverão ajudar você caso algo dê errado, mas lembre-se que a sua cobertura pode variar dependendo do evento ocorrido, do seu país de origem, do plano que você escolheu e das opções que você contratou. No Manual do Segurado você sempre encontrará as informações completas sobre a sua cobertura.
Em caso de dúvidas sobre as coberturas, riscos e exclusões, entre em contato conosco.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Você ou sua família estão doentes, feridos ou mortos?
- Perdeu seu emprego?
- Teve sua casa destruída?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Precisa de medicamentos?
- Sofreu um acidente?
- Ficou doente?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Se acidentou no exterior?
- Precisa urgentemente de um hospital?
- Impossibilitado de prosseguir viagem?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Suas malas sumiram?
- Não encontra sua bagagem?
- Malas danificadas?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamObtenha uma cotação de seguro de viagem
Seguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotação