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Just because your trip isn’t on a faraway continent thousands and thousands of miles away, doesn’t mean that things can’t go astray. If you’re traveling within your home country, World Nomads offers domestic travel insurance ─ though only for residents of select countries. If you’re a U.S. citizen, check out our page on Domestic Travel Insurance that sums up all the benefits.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamAs featured in:
If you are seriously hurt during your overseas holiday, then make sure you attend a local medical centre or hospital immediately to receive medical attention.
If you’re experiencing an emergency our 24/7 Emergency Assistance Team can advise you of the nearest medical facility if you are unsure where to go, or if you need help navigating a foreign language.
Once you’re able to contact our 24/7 Emergency Assistance Team, please be ready with the following:
Once you’ve been admitted to hospital or reviewed by a doctor in a medical centre, you’ll need to contact our 24/7 Emergency Assistance Team to update them on your situation. If you are hospitalised or if your treatment expenses as an outpatient are likely to go above NZD$2,000, then our Emergency Assistance Team will liaise with the hospital on your behalf to arrange payments.
For injuries where treatment costs are not expected to exceed NZD$2000, you pay all your medical fees, and then submit all your receipts to our claims department for reimbursement.
If you’re injured and wish to claim for your medical expenses, always remember to collect as much supporting documents as possible. Some examples of documentation that you may need to provide include:
Make sure you retain all your receipts if you intend on claiming for medical expenses. This includes receipts for any pharmaceutical products that you purchased in relation to your injury. If you cannot provide receipts to substantiate your treatment expenses, then your claim may be dismissed, or any payments that you do receive might not be for the full amounts.
It’s always a good idea to keep all documentation relating to your holiday in general, not just for your accident. As well as medical receipts, make sure you keep your itinerary, correspondence from airlines or hotels regarding cancellations, as well as all hospital, police, and doctor’s reports.
Always read your Policy Document carefully so that you will be clear about the terms and conditions, limits, exclusions, and benefits of your plan. Our Standard and Explorer plans both have different levels of cover. It’s your responsibility to know the details of your policy, including what is and what isn’t covered, in case you need to make a claim. Your Policy Document will always have the full details.
If you have questions about what's covered and not covered, just ask us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFind the right policy document for your trip
Please login to your member portal to access all your information. If you have not signed up with us, the best way is to contact us.
Sign inPlease get a quote to get the latest policy document specific to your country of residence.
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If you suddenly feel unwell at any time during your overseas trip, go to the nearest medical centre or hospital. An emergency transport service provider can carry you to the nearest hospital if you’re in too much pain to walk or take public transport.
In case you don’t know the whereabouts of your nearest hospital or doctor’s surgery, you can call our 24/7 Emergency Assistance Team who will direct you where to go. You’ll need to tell them your policy number, what seems to be wrong with you and your current location.
After being examined by a hospital or medical centre doctor, call our 24/7 Emergency Assistance Team again to update them on your situation. If you’re admitted to hospital, our Emergency Assistance Team will correspond with the Admissions Department regarding payments and care arrangements.
You will need to provide copies of all reports in relation to your illness. Cover is only provided for illnesses that happen during your trip and not for any existing medical conditions. We may request a report on your medical history from your General Practitioner in New Zealand if we require further information. Types of reports you’ll need to obtain include:
If you wish to claim for any expenses you incurred because of falling ill on your overseas holiday, then you’ll need to be able to provide your receipts. While it’s always necessary to keep receipts for your medical expenses, make sure that you keep any other receipts from your holiday as well. Receipts for hotel stays, flights and even dining receipts (if you experienced food poisoning) may be required to substantiate your claim. Examples of receipts that you should keep include:
If you or one of your travelling partners contracts COVID-19 at any time during your holiday, and you need to cancel your travel plans, then you may be able to claim for any non-refundable expenses that you had incurred. Your Explorer Plan cover must already be in effect (having already passed your 72-hour waiting period), at the time that you or one of your companions caught COVID-19.
To support your claim, you’ll need to obtain a treating doctor’s report or medical certificate stating the Coronavirus diagnosis. Other documents that you’ll need to provide include pathology reports or official health statements indicating a positive COVID-19 result for you or anyone in your travelling party. Any claims for non-refundable expenses will need to be supported by copies of your receipts.
Please note: Coronavirus cover varies between plans.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details including terms and conditions, limits, and exclusions.
This information may help if things go wrong, and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, just ask us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamAs featured in:
If your passport is stolen while you’re on your trip, follow this guide on what to do next. Rest assured knowing that our policies may help cover your extra costs while you arrange an emergency replacement passport.
Here’s what you need to do:
Report the incident to the relevant authorities and make sure you get a report from them. Relevant authorities may include:
Important: For some countries, it may be an offence not to report the loss or theft or your passport as soon as you learn of the loss. It may also affect your travel insurance cover if you don't report it immediately. Contact us if you need help.
Check the process to apply for an emergency or replacement passport with the nearest New Zealand embassy. To organise a replacement, you may need:
If you need to travel to a different location to apply in person or collect your emergency passport, you should arrange to do this.
As soon as you know that any of your travel plans are going to be affected, contact any accommodation, tour, transport and other providers to rearrange or cancel any plans you may have.
Make sure you get confirmation from them in writing of the changes or cancellation and keep receipts and details of any refunds or extra fees paid.
You'll need to keep all official reports you were given and all original receipts as evidence to support a claim on your travel insurance policy, including your itineraries and booking and cancellation confirmations for any affected transport, accommodation and additional expenses.
In the event of a claim, provide all your supporting documentation such as receipts.
Our policies may cover you for the official processing fees to replace your passport if it got lost stolen or was accidentally damaged.
If your trip is interrupted as a result of your passport being stolen, if it got lost, stolen or was accidentally damaged, we may cover you for reasonable and necessary additional travel and accommodation expenses incurred to replace these items. You can find more information in the Policy Document.
If you have any questions about what's covered and not covered, feel free to contact us.
This is a summary only. It does not include all terms, conditions, limitations and exclusions of the plans described. Please carefully read your Policy Document for a full description of coverage. If you have any questions, please get in touch.
The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamAs featured in:
Once you realise that your baggage has been delayed, speak with a representative from your carrier (usually your airline) to report the delay. Ask them for a Property Irregularity Report (PIR) or another official document. The report should state the reason for the delay as well as the date and time that your luggage is estimated to arrive.
Ask the carrier for some financial assistance to help you buy some everyday items such as toothpaste, deodorant, or new underwear while you wait for your bags. If they refuse your request, then ask them to put the reason for their denial in writing to you. You must include this letter or report with your other documentation when submitting your claim for essential items.
If you need to buy a few essentials to make life more comfortable until your bags arrive, then you’ll need to keep copies of your receipts should you wish to claim for these expenses.
Cover for essential items is only offered to travellers whose luggage is delayed for at least 12 hours after their scheduled arrival. If your luggage is returned to you within 12 hours of arriving, you cannot claim for essential items.
Therefore, only receipts showing a date and time which is at least 12 hours after your scheduled arrival, and before the delivery time of your luggage, will be covered.
After you get your bags, ask your carrier for a report stating the reason for the delay, the length of the delay, as well as the date and time the luggage was returned to you.
Before you rush out to your favourite designer’s shop to buy this season’s must-haves, please remember that only reasonably necessary items may be covered under our policies. Some examples could include toiletries, prescription medications or new underwear.
These are items to help you stay clean, fresh, and comfortable until your baggage is returned to you.
There is no cover for essential items if your luggage is delayed on your return home to New Zealand.
Both our Standard and Explorer plans have different daily limits of cover. Please read through your Policy Document to make sure you’re aware of the limits, benefits and exclusions that relate to your policy.
This information could help you if things go wrong and you want to make a claim. All travel insurance plans are different, and cover will vary depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full terms and conditions, limits, and exclusions that apply.
If you have questions about what’s covered and not covered, just ask us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamAs featured in:
If you’re injured or get ill during your overseas holiday, ask your treating doctor to give you a report or medical certificate stating your diagnosis and period that you will be unfit for travel. Then contact the airlines and hotels with whom you have bookings as soon as reasonably possible. Try to make alternative arrangements for when you’ll be fit to resume your holiday.
If your doctor believes there is no option but to cancel your holiday and return home, then you may be covered for any of your previously paid, non-refundable expenses. However, if you are only unfit for a brief period, then your expenses may only be covered for the time stated on your medical certificate, not for the remainder of your holiday.
Don’t leave it to the last minute to cancel or rearrange your hotel or airline bookings as this may lead to additional costs. If you delay notifying these organisations, then your claim for expenses may not be approved.
Any cover offered for accommodation and flights will only be made up to the maximum benefit limits stated in your Policy Document. That’s why it’s important to read through your policy so that you know the applicable terms and conditions, limits, and exclusions.
To submit a claim for expenses, you’ll need to submit all the medical reports related to your illness or injury, as well as general correspondence regarding your cancellations. Examples of reports you’ll need to provide include:
If you cannot provide receipts for your accommodation, flights, and treatment expenses, then your claim may be dismissed, or any payment that you do receive might only be for a minimal amount. Types of receipts that you’ll need to provide include the following:
If you or one of your travelling companions’ contracts Coronavirus (COVID-19) during your overseas holiday, and have to cancel the rest of your trip, then your pre-paid, non-refundable travel expenses may be covered if you have selected the Explorer Plan.
You’ll need to ask your treating doctor for a report stating the diagnosis of COVID-19, as well as a pathology report or public health statement indicating a positive COVID-19 result.
If you are diagnosed with COVID-19 within the 72-hour waiting period after being issued with your Certificate of Insurance, then your non-refundable travel expenses may not be covered.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details including terms and conditions, limits, and exclusions. Please note: COVID-19 cover varies between plans.
This information may help if things go wrong, and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, just ask us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamPor que três planos de Seguro Viagem e quais as diferenças?
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Não há dois viajantes iguais, então por que o Seguro Viagem deve ser o mesmo para todos?
Você pode estar na estação de esqui em Queenstown ou Sapporo, e metade da sua turma decide ficar no café enquanto você se diverte nas pistas. Ou talvez sua irmã sempre alugue um carro quando viaja, enquanto você prefere ir de ônibus. A World Nomads oferece três planos diferentes, com níveis distintos de cobertura, para que você possa escolher o que atenda melhor às suas necessidades.
A World Nomads oferece três planos, o Plano Standard, o Plano Explorer e o Plano Explorer Plus, cada um com diferentes benefícios, limites e sublimites de cobertura.
Plano Standard: inclui diversos benefícios, como assistência médica no exterior, cobertura para extravio de bagagem, cancelamento de viagem e determinadas atividades de aventura.
Plano Explorer: Possui todos os benefícios do Plano Standard e mais alguns, incluindo cobertura relacionada à COVID, além de limites e sublimites de cobertura mais altos.
Plano Explorer Plus: Oferece todos os benefícios dos Planos Standard e Explorer, com os mais altos limites e sublimites de cobertura das três opções.
Escolha seu plano com cuidado antes de viajar, pois você não poderá optar por um upgrade, por exemplo passando de um Plano Standard para o Explorer ou o Explorer Plus durante a sua viagem.
Uma maneira fácil de comparar as diferenças é verificar o resumo dos benefícios quando você faz uma cotação em nosso site. A página de cotação também informa quanto custa cada plano e possui links para a verificação das condições gerais da apólice do seguro viagem, que possui todas as informações sobre as coberturas. Para residentes no Brasil, temos parceria com a Chubb para administrar nossos planos, assistência emergencial e sinistros.
É você quem deve tomar essa decisão. Pergunte a si mesmo qual a cobertura necessária se algo der errado. Somente você sabe para onde está planejando viajar, quanto já está investindo, o que planeja fazer, ver e visitar e como sua situação pessoal pode afetar sua escolha.
Este é apenas um resumo da cobertura e não inclui todos os termos e condições do plano. Leia o texto da apólice na íntegra para entender o que está e o que não está previsto na cobertura. Dessa forma, não haverá surpresas caso você precise usar o seu seguro. Caso você tenha alguma dúvida, por favor, fale conosco.
Eu estava grávida de 8 semanas, mas dois dias antes da minha viagem, tive que ir ao hospital para fazer exames de emergência devido a um sangramento. Me disseram que o coração do feto havia parado de bater e que eu deveria esperar pela eliminação espontânea, o que poderia acontecer a qualquer momento nos 14 dias seguintes e por isso eu não poderia mais viajar, porque isso colocaria a minha saúde em risco.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSeguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotação
Why three travel insurance plans and what’s the difference?
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No two travelers are the same, so why should travel insurance be one-size-fits-all? You might be at the ski lodge in Queenstown or Sapporo, and half your crew are heading to the café while you hit the slopes. Or maybe your sister always rents a car when she travels, while you prefer to bus it. World Nomads offers three plans with different levels of cover so you can choose one to suit your needs. Three plans to choose fromWorld Nomads offers three plans – a Standard Plan. an Explorer Plan and an Explorer Plus Plan – each with different benefits, limits and sub-limits of coverage.
Please choose carefully from the outset, as you can’t upgrade from a Standard Plan to an Explorer or Explorer Plus Plan mid-trip. An easy way to see the differences is in the coverage summary when you get an instant online quote. The quote page will also tell you how much each plan costs and has links to the policy wording, which details the coverage in full. For Brazilian residents, we partner with Chubb to administer our plans, emergency assistance and claims. Which plan should I choose?That’s your decision to make. Ask yourself, how much coverage will you need if something goes wrong? Only you know where you’re planning to go, how much you paid, what you’re planning to do, see and visit, and how your personal situation might influence your choice. This is only a summary of cover and does not include the full terms and conditions of the policy. You should read your policy wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch. |
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSimple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quote
Quer saber mais sobre Seguro Viagem e o que ele pode fazer por você?
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Na maioria dos casos, não ocorrem problemas em viagens. No entanto, as contas médicas podem ser exorbitantes se você sofrer um acidente ou ficar doente inesperadamente no exterior. Só por isso, o Seguro Viagem vale a pena. Listamos três coberturas essenciais que são muito procuradas, mas há muitas outras - faça uma cotação para ver a nossa lista de coberturas! Cobertura médica e regresso sanitárioSe existe um grande motivo para contratar um Seguro Viagem, é esse! Em muitos casos, se você ficar doente, o hospital não o tratará sem pagamento antecipado ou comprovante de uma apólice de seguro. O Seguro Viagem World Nomads pode cobrir despesas médicas no exterior, incluindo:
Esta não é uma lista completa sobre o que está, ou não, coberto pelo Seguro Viagem. Limites e condições se aplicam em diversos casos e podem variar dependendo do plano que você adquirir e do seu histórico médico. Para mais informações, leia atentamente o Manual do Segurado antes de adquirir o produto e veja todas as condições, coberturas, limites e riscos excluídos. Cancelamento de viagemCancelar a sua viagem pode acontecer nos momentos em que você menos espera. Quando você começa a pagar por suas passagens aéreas e acomodações, já faz sentido proteger o seu investimento comprando um Seguro Viagem. Todos os nossos planos podem ajudar a reaver alguns custos não reembolsáveis que você terá se você não puder viajar porque:
BagagemAs malas podem ser extraviadas e os pertences podem ser roubados. A perda de objetos pessoais é uma das principais razões pelas quais as pessoas contratam Seguro Viagem. Apesar do rastreamento, códigos de barras e de todo o processo envolvido, não é tão incomum que uma ou duas malas se desviem dos voos. Esperamos que não seja a sua. E se for, nossos planos podem ajudá-lo na perda, roubo ou dano quando a sua bagagem foi devidamente entregue aos cuidados da companhia aérea. Nós também podemos cobrir itens essenciais se a sua mala estiver atrasada - pense em produtos de higiene pessoal, roupa íntima, uma camisa limpa e algumas meias. Não se esqueça de ler o Manual do Segurado para ver todos os detalhes, não pense que seus pertences estarão cobertos em qualquer situação, pois condições ou exclusões podem ser aplicáveis. Este é apenas um resumo da cobertura e não inclui os termos e condições completos. Você deve ler o Manual do Segurado para entender o que está e o que não está coberto. Dessa forma, não haverá surpresas se você precisar usar qualquer cobertura. Em caso de dúvidas, entre em contato conosco. |
Você pode comparar nossos preços e coberturas dos planos Standard e Explorer fazendo uma cotação online.
Gostaria que todos soubessem da minha gratidão por toda a ajuda que recebi da World Nomads em um dos momentos mais dolorosos e assustadores da minha vida. Nunca pretendi usar o meu seguro e nunca usei em nenhuma das minhas viagens anteriores, mas desta vez uma dor de estômago repentina e insuportável me forçou a ir ao hospital enquanto estava na Tailândia (Chiang Mai Ram Hospital). Eu pensei que conseguiria o antibiótico certo e final da história. Mas não, o caso real foi que meu apêndice estava inflamado e infectado. A única maneira de lidar com isso era realizando uma cirurgia. Eu simplesmente não podia acreditar! Foi assustador, eu estava sozinho e eles foram incríveis, responderam imediatamente por e-mail, o que foi fantástico, porque eu não tinha tempo para fazer telefonemas. E junto dos Serviço Internacional de Pacientes do Hospital, cuidaram de tudo e salvaram a minha vida. Eu só quero que todos estejam cientes da importância de ter um seguro, e um bom, mesmo que pensem que são saudáveis e que nada de ruim vai acontecer, coisas inesperadas acontecem o tempo todo e isso pode arruinar a sua diversão e a sua conta bancária. Estou muito agradecido por ter meu seguro World Nomads sempre ao meu lado.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSeguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotação