We know how difficult it is to be overseas without a passport so we’ve designed our travel insurance to give you the extra level of support you need to get a replacement passport.
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File a police report as soon as possible and obtain a written document confirming the theft. This will be required for both the embassy and travel insurance claims. Relevant authorities may include:
Important: For certain countries, it is an offence not to report the loss or theft of your passport as soon as you learn of the loss. It may also affect your travel insurance cover if you don't report it immediately. Contact us if you need help with this.
Reach out to the nearest embassy or diplomatic mission of your country of residence to begin the process of obtaining an emergency passport or a replacement. To organise a replacement, you may need:
If you need to travel to a different location to apply in person or collect your emergency passport, you should arrange to do this.
As soon as you know that your travel plans are affected, contact any accommodation, tour, transport and other providers to rearrange or cancel any plans you may have.
Make sure you get confirmation from them in writing of the changes or cancellation and keep receipts and details of any refunds or extra fees paid. Always keep a record of the police report, embassy correspondence, and any receipts for related expenses.
If you have a policy with us, tell us. Contact the 24/7 Emergency Assistance team to guide you through the process.
Having travel insurance can help mitigate the financial and logistical challenges of replacing a stolen passport. Key areas of coverage include:
By taking proactive steps and understanding your insurance coverage, you can handle passport theft more efficiently and reduce its impact on your travels.
To find out more about how to make a claim click here.
Understanding the limitations of travel insurance can help prevent claim issues. Common exclusions include:
While we’ll help cover the cost of replacing your passport, some of the things we won’t cover include:
When you get a travel insurance quote, you’ll be able to compare the coverage of each plan so you may determine the best travel insurance plan for your needs. If you’re unclear about anything at all, get in touch with us.
The features and benefits described are a summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Policy Wording
I was trying to go back home by taxi. But I had to change taxi and walk for 30m to get another taxi. It was 7pm and dark. At the time, I was surrounded by 3 or 4 men. A man choked me and another guy tore off my small bag, and they ran away. There were a camera, passport, watch, wallet with 300 rand and credit card, cellphone, USB Internet modem and so on. I explained to taxi driver and he helped me to bring home without pay. And my house owner helped me to go to police station and explained everything.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHow travel insurance could help if your passport is stolen while traveling.
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
We know how difficult it is to be overseas without a passport so we’ve designed our travel insurance to give you the extra level of support you need to get a replacement passport… fast.
You’re not going anywhere without a passport so World Nomads knows getting a replacement one is a pretty high priority. Our travel insurance plans can provide cover which includes:
While we’ll help cover the cost of replacing your passport, some of the things we won’t cover include:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
My wallet was stolen in a bus in Bulgaria, and I could not reach the thief. I could just see she was a woman. I lost my passport, my driving licence, and some other stuff such as some cash. I made a police report regarding the matter, which is in Bulgarian language. It says e.g. my passport and my driving lisence were stolen. I had to go to Finnish Embassy of Bulgaria to get a new passport. However, they only issued emergency passports so that is what I had to get. However, that only lasted for a month, and I had to get another proper passport (for 5 years -my previous passport before the theft was obviously this 5 year passport as well) now in Finnish Embassy of Sweden where I was at that time. Driving licence I could renew only in Finland, and because I came to Finland for the first time after my trip now during the summer 2015, I renewed my driving licence at this time.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about stolen passports cover. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Learn if we could help you get back on track after your trip's been interrupted.
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If you've had to interrupt your trip and return home because you were sick or injured overseas, or one of your close relatives has been hospitalised or has died, certain World Nomads policies can cover reasonable transport and accommodation expenses to get you back on the road so that you can finish your trip.
Your policy still needs to be valid when you resume your trip and needs to be the one that you were traveling on when you had to return home.
Cover depends on your country of residence, and the limits depends on the policy that you choose, so make sure you read your policy carefully.
| Country of residence | Trip Resumption Cover |
|---|---|
| Australia | |
| Brazil | |
| Canada | |
| Ireland | Explorer plan only. |
| New Zealand | |
| United Kingdom | Explorer plan only. |
| USA | |
| All other countries |
This is not a full list of what's covered and not covered. There are item limits and conditions that apply, so for more information check out our article on trip resumption and read your policy carefully before you buy.
Depending on your claim, you'll need copies of:
My Grandmother suffered an acute Subarachnoid Haemorrhage after having a fall and was subsequently placed in Palliative Care in November. I received a phone call to return home as my Grandmother only had a few days to live according to the doctors. I returned home and she passed away. I then recommenced my travels after her passing and funeral.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about trip resumption insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Learn if we could help you get back on track after your trip's been interrupted.
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For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
If you've had to interrupt your trip and return home because you were sick or injured while abroad, or one of your close relatives has been hospitalised or has died, certain World Nomads policies can cover reasonable transport and accommodation expenses to get you back on the road so that you can finish your trip.
Your policy still needs to be active when you resume your trip and it needs to be the same one that you were travelling on when you had to return home.
Note: Cover depends on your country of residence, and the limits depends on the policy that you choose, so make sure you read your policy carefully.
| Country of residence | Trip Resumption Cover |
|---|---|
| Australia | |
| Belgium | |
| Brazil | |
| Canada | |
| Denmark | |
| Germany | |
| Ireland | Explorer plan only. |
| New Zealand | |
| The Netherlands | |
| United Kingdom | Explorer plan only. |
| USA | |
| All other countries |
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
Depending on your claim, you'll need copies of:
My Grandmother suffered an acute Subarachnoid Haemorrhage after having a fall and was subsequently placed in Palliative Care in November. I received a phone call to return home as my Grandmother only had a few days to live according to the doctors. I returned home and she passed away. I then recommenced my travels after her passing and funeral.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about trip resumption insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
World Nomads travel insurance has been designed by travelers for European travelers, to cover your trip essentials.
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When your illness or injury stops you in your tracks and you have to get home for treatment
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For information relating to policies purchased prior to 14 July 2021 12:00am UTC, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 14 July 2021 please see below.
Our intrepid global travelers often go to places off-the-beaten-track. Unfortunately, off-the-beaten-track can also mean limited medical support.
That’s when World Nomads can help with travel insurance. Our 24/7 Emergency Assistance team can help when you are overseas and can get you to the medical care you need, when you need it.
If you are ill or injured and need help getting medical assistance the first step is always to contact our Emergency Assistance team and let us know what is going on.
Depending on what's happened to you, we can:
All our plans include emergency medical cover for travelers who get sick with COVID-19 while overseas (excluding pre-existing medical conditions, as outlined in the Policy Wording). If you are diagnosed with COVID-19 while overseas your benefits may include:
If you have purchased the Explorer Plan, you may have some cover for trip cancellation events which are outside of your control and caused by:
Our article ‘What’s Covered for Coronavirus’ explains the benefits available if you get COVID-19 and need urgent assistance.
Important: Before you agree to any transportation back home, you must ensure it has been approved by us or you will not be covered. In addition, we will not cover you for:
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
It’s essential that you get in contact with our 24/7 Emergency Assistance teams teams as soon as possible, so that our teams can support you from the time you fall sick or get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
Skiing at Squaw Valley, Lake Tahoe, CA, USA. On an intermediate run, clipped into a snow drift and tumbled over landing on shoulder. Shoulder dislocated. Taken to Squaw Valley Medical Clinic and given x-rays then had the shoulder put back into place.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
When illness or injury trashes your trip, get home in one piece
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Serious accidents or illnesses can happen at any time during your trip, whether you’re trekking through the Eurasian Steppe or (not so) simply crossing the road in Vietnam. And if it’s bad enough to end your trip mid-way or if our medical teams recommend you return to your country of residence for treatment, our repatriation cover can help get you home safely.
The cost of medical evacuations can vary, depending on a number of circumstances, including the remoteness of the location from which the evacuation might occur, as well as the type of medical care required for injuries or illnesses incurred. That's what our emergency medical, evacuation and repatriation insurance in all of our plans is designed to cover.
The first step is to get medical help.
It’s essential that you get in contact with our 24/7 Emergency Medical Assistance Team as soon as possible so that our team can support you from the time your fall sick or get injured until the time you get home.
Our 24/7 Medical Emergency Assistance Team can make arrangements and get pre-authorisation for your repatriation home. Our doctors and nurses have seen some horrific accidents and illnesses and have helped thousands of travellers get home safely to fully recover. Our teams are trained to help in these situations, negotiating the complexities of hospitals, specialist transportation, airline approvals and medical escorts so you (and your family) can focus on your recovery.
World Nomads offers benefits for medical issues related to Coronavirus (COVID-19) under the Medical section. If you are diagnosed with COVID-19 while abroad, your benefits include evacuation or repatriation if deemed necessary by us and in consultation with your attending physician.
Our article What’s covered for Coronavirus explains the benefits available if you get COVID-19 and need urgent assistance.
Please note that cover is up to the amount shown in your policy wording and is subject to our 24/7 Emergency Medical Assistance Team or us, on the advice of a medical practitioner appointed by us in consultation with your medical practitioner overseas, first deciding that:
Travel insurance is made to cover emergency treatment abroad and, if necessary, to provide cover to rearrange your initial travel plans or for specialist medical transportation to get you back home. If our medical teams believe it’s necessary to bring you home for treatment or ongoing care, there’s cover in all of our policies for:
There are some cases where it's just not possible to provide cover:
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
If you suddenly fall ill or are injured, it’s essential to contact our 24/7 Emergency Medical Assistance team once you are aware you will be admitted as an inpatient for at least one night. That way, we can ensure you get the right care from the beginning to the end – from initial emergency treatment in a local hospital, through to medical repatriation home if medically necessary. So that we can assist you quickly, please be ready with the following when you contact us:
Skiing at Squaw Valley, Lake Tahoe, CA, USA. On an intermediate run, clipped into a snow drift and tumbled over landing on shoulder. Shoulder dislocated. Taken to Squaw Valley Medical Clinic and given x-rays then had the shoulder put back into place.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions on medical repatriation. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
Learn what is and isn't covered by travel insurance if you're pregnant.
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Pregnancy shouldn't be a reason to stop your next adventure. But with a new addition on board, travel insurance may help you look after yourself and bub-to-be if you're suddenly injured or have unexpected complications of pregnancy while travelling.
The policy wording outlines all conditions of cover when you and other insured persons are travelling.
You must be less than 28 weeks pregnant at the time your trip is due to start (24 weeks for multiple births), and prior to departing on your trip you must have confirmation from a general practitioner or midwife that you are fit to travel.
To minimise the cost of medical treatment, travel with and present your European Health Insurance Card (EHIC) to medical providers when receiving medical treatment within the European Union.
If you are pregnant and confirmed not fit to travel, or if you will be more than 28 weeks pregnant at the start of your trip (24 weeks for multiple births), you can make a claim under Cancelling Your Trip provided you purchased a policy/booked a trip before you were aware you would not be able to travel.
If you're travelling and experience a sudden illness or injury or medical condition arising from your pregnancy, our policies offer cover for:
For residents of Denmark only
In addition to the above information, cover is also available for pregnancy or medical conditions arising from pregnancy provided that, prior to departing on your trip, you received confirmation from a medical practitioner or midwife that you were fit to travel. Cover is available for your child born prematurely (i.e., before the 37th week of pregnancy) during your trip. Claims involving multiple births are considered one event.
We won’t cover a number of circumstances including, but not limited to:
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so please read your Policy Wording carefully before you buy for all the details.
Seek medical assistance if it is an emergency – your hotel, tour guide or accommodation provider may be able to help.
Our 24/7 Emergency Medical Assistance team can help you get in touch with local medical assistance and direct you to what to do next. Make sure you keep any receipts in case you need to make a claim, and keep in contact with our Emergency Medical Assistance team until you no longer require treatment or assistance.
If you are travelling in the European Union, travel with your European Health Insurance Card (EHIC) to access medically necessary, state provided healthcare.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
It’s essential that you get in contact with our 24/7 Emergency Medical Assistance teams as soon as possible so that you can be supported from the time you fall sick or get injured until the time you get home.
So that they can assist you quickly, please be ready with the following:
My Wife, pregnant 8 weeks and 3 days, went today to the gynecologist for a checkup following abdominal pain. The doctor diagnosed that the pregnancy was at risk and therefore she can't travel and needed complete rest.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about buying travel insurance for pregnancy. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
If your gear has been stolen or damaged, here's how we can help.
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Whether you’re carrying expensive sports gear, a wedding outfit, or just your everyday essentials, World Nomads travel insurance offers coverage for theft, loss, or damage of your luggage and personal effects.
As long as you can provide proof your baggage was lost, stolen or damaged and you have receipts that show the date and cost of your purchases, our plans may help cover the cost of replacing or repairing:
It’s our choice if we replace or repair an item and various policy limits may apply. If you’re traveling with a number of valuable items you can also buy extra coverage for specific high value items at the time of getting a quote.
You will need to report your luggage as stolen to the relevant person at the location as soon as possible. Depending on where you are at the time, that could be airline staff, the driver on public transport, a train conductor, accommodation staff or a restaurant manager.
If your luggage has been stolen on public transport (e.g., bus, train or airplane):
If your luggage has been stolen from your accommodation
If your luggage has been stolen on a tour or at a public venue (e.g., airport, museum, restaurant, sports stadium)
You’ll need to report the theft to the police as soon as reasonably possible after it occurs and get written evidence that you've reported it to the police, such as a written police report.
If your mobile device (phone or tablet) is lost or stolen:
If your credit cards are stolen:
Contact your bank and/or credit card provider as soon as possible. They should be able to block any future charges and potentially reverse any fraudulent charges that have already taken place and cancel the card if required. Your bank or credit card provider may also be able to help you access money without a card.
You’ll need to keep all your receipts, paperwork and other relevant information regarding the theft, along with your itineraries and booking and cancellation confirmations of any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.
If you’re ready to start exploring our travel cover options and optional extras, then visit our Get a Quote page and tell us your travel details. For more information check out our FAQ article on baggage cover and personal effects and read your Policy Wording carefully before you buy.
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
On October 8, 2013, I was trying to go back home by taxi. But I had to change taxi and walk for 30meter to get next taxi. It was little dark 7pm. At the time, I was surrounded by 3 or 4 men. A man choked me and another guy tore off my small bag, and they ran away. There were a camera, passport, watch, wallet with 300 rand and credit card, cellphone, USB Internet modem and so on. I explained to taxi driver and he helped me to bring home without pay. And my house owner helped me to go to police station and explained everything.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about buying travel insurance for baggage. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
If your gear has been stolen or damaged, here's how we can help.
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
When you’re travelling, you don’t always have control over what happens to your gear: it can get stolen, damaged, be sent to the wrong airport or get lost permanently in transit. That’s where baggage and personal belongings cover can help.
World Nomads plans for residents of most countries offer coverage for your luggage and personal items you take with you. Cover includes:
There are a number of items our policies don't cover and if you don’t look after your belongings properly, you may not be covered either.
I was walking down the sidewalk of 11 Avenida with my backpack on the back. I wanted to check something in my Lonely Planet, so I took the backpack to the front, with one strap still one my shoulder. I had just put the book back and was about to zip the backpack closed (after 10-20 seconds) when it was suddenly ripped out of my grip. Even though I was holding on to it, the surprise and force allowed them to grap it anyway, before they speeded away. In the backpack was my camera lens (I was fortunately wearing the camera with a strap around my neck), my wallet with money I had cashed in an ATM a couple of days before, the guidebook and some clothes (jeans, socks and a hoodie). There were no personal documents as I had left them in my hotel room. I reported the theft to the police about two hours later.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about buying travel insurance for baggage. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.