Am I still covered by travel insurance for countries other than the ones I list on my policy?

When you buy your policy, just tell us which countries or regions you plan to travel to.

If you’re travelling to many countries, you can simply add the entire region (e.g., Asia) to your policy, without having to list each country.

However, if you forget a country or change your mind, you may still be covered as long as the country or region is the same region of cover or lower as your policy (or, in insurance terms, the same risk or lower).

The best way to find out is to contact us and we’ll look into it for you.

Can I upgrade my policy?

It’s not possible to upgrade or add another higher priced region to your policy after you buy it. If you’re still within the 21 day cooling off period and you haven’t already left your Country of Residence, you can cancel for a full refund and re-purchase your policy.

If you’ve already left your country of residence or are outside of the cooling off period, contact us.


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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)

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Phone

For policies purchase on or after 2 December 2018:


+353 21 237 8006

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For policies purchased before 2 December 2018:


+61 2 8256 1542

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