For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
We're here to help if you have a question about our travel insurance or your policy.
For queries regarding sales, amendments, changes to your policy, or your World Nomads membership, please contact World Nomads at:
- Phone: +353 21 237 8006
- Email: infoEU@worldnomads.com
We are available from 9am to 5pm Monday-Friday (IST).
For any queries regarding travel and medical assistance, 24 hours a day 7 days a week:
Emergency Medical Assistance
Belgium
Phone: +44 (0) 144 444 2015
Email: worldnomads.assist@collinsoninsurance.com
Denmark
Phone: +44 (0) 144 444 2017
Email: worldnomads.assist@collinsoninsurance.com
Germany
Phone: +44 (0) 144 444 2018
Email: worldnomads.assist@collinsoninsurance.com
Netherlands
Phone: +44 (0) 144 444 2019
Email: worldnomads.assist@collinsoninsurance.com
For any queries regarding your policy claim or to start a claim:
Claims Services
Simply login to your membership at: worldnomads.com/Member/ and submit your claim online through your policy.
We are available from 9am to 5pm Monday-Friday (IST)
Belgium
Phone: +44 (0) 333 333 9621
Email: worldnomads.clmsbe@collinsoninsurance.com
Website: https://worldnomads.collinsoninsurance.com
Denmark
Phone: +44 (0) 333 333 9619
Email: worldnomads.clmsdk@collinsoninsurance.com
Website: https://worldnomads.collinsoninsurance.com
Germany
Phone: +44 (0) 333 333 9618
Email: worldnomads.clmsde@collinsoninsurance.com
Website: https://worldnomads.collinsoninsurance.com
Netherlands
Phone: +44 (0) 333 333 9617
Email: worldnomads.clmsnl@collinsoninsurance.com
Website: https://worldnomads.collinsoninsurance.com
Customer Service
nib Travel Services
City Quarter, Lapps Quay
Cork, Ireland T12 Y3ET
Phone: +353 (0)21 237 8006
Email: infoEU@worldnomads.com
We are available from 9am to 5pm Monday-Friday (IST).
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.
You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
If you’re not sure about what to do, contact the World Nomads Claims team who can help. You should read your policy wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
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We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 9:00am - 5:00pm (Ireland time)