Does my travel insurance cover medical costs upfront or do I have to pay and claim later?

Who pays depends on what’s happened!

If it’s an emergency situation where hospital admission and/or medical evacuation is required, we'll cover these costs upfront (provided the incident is covered as per the policy wording, of course).

You, a member of your travelling party, a friend or a close relative must contact our emergency assistance team as soon as possible to confirm cover, manage costs and any potential claim if you:

  • have been admitted to hospital as an in-patient;
  • get medical treatment or need ongoing treatment, where the cost of treatment is likely to exceed €625;
  • are injured, are hospitalised or suffer psychological trauma in an assault; or
  • need emergency transport, medical repatriation or a medical escort.

If it's not an emergency and the costs are less than €625 e.g. you see the doctor at the local medical centre, then you would pay upfront and make a claim online once all treatment is complete.


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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________


For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]