What is the travel insurance policy excess/deductible?

Your policy has an excess. As we’ve recently changed our insurer, please select the date you bought your policy for more information on the excess applicable to you:

Policies purchased on or after 1 Nov 2018 (GMT)

Policies purchased before 1 Nov 2018 (GMT)
 

For policies purchased on or after 1 Nov 2018:

Your policy has an excess. The excess is deducted in the event of a claim or you may have to pay the excess before a claim is payable to you. Sorry, it's not possible to buy out the excess.

Here are some of the main policy benefits and the relevant excess applied to each of these benefits (there are 8 Sections in total so for more information, see the policy wording)

For Ireland residents, the excess is applicable for each insured person making a claim, per insured event:

  • Section 1 Emergency Medical & Dental Expenses Overseas: €125 (€625 in respect of medical evacuation services within Nepal)

  • Section 2 Cancellation, Curtailment & Trip Resumption: €125

  • Section 3 Trip Interruption: €125

  • Section 4 Your Belongings: €125

  • Section 5 Rental Car Excess: not applicable

  • Section 6 Personal Accident: not applicable

  • Section 7 Personal Liability: €125

  • Section 8 Adventure, Work, Study & Volunteer: €125

Note: For policies purchased after 1 August 2019, your World Nomads policy is backed by XL Insurance Company SE. For policies purchased between 1 November 2018 and 16 January 2019, your World Nomads policy is backed by certain underwriters at Lloyd’s. For policies purchased between 17 Jan 2019 and 31 July 2019, your World Nomads policy is backed by Lloyd’s Insurance Company SA.

 

For policies purchased before 1 Nov 2018:

Your policy has an excess.The excess is deducted in the event of a claim or you may have to pay the excess. Sorry, it's not possible to buy out the policy excess.

Here are the main policy benefits and the relevant excess applied to each of these benefits(there are 19 Sections in total so for more information, see the policy wording).

The excess is applicable for each person making a claim, per policy section,to a maximum of 2 excesses being charged per insured incident.

Section 1 Cancellation: €90 (€25 in respect of loss of deposit only claims)
Section 2 Curtailment: €90
Section 3 Trip Interruption: €90
Section 4 Emergency Medical Expenses: €125
Section 5 Hospital Benefit: not applicable
Section 6 Personal Accident: not applicable
Section 7 Baggage & Personal Belongings: €90
Section 8 Money: €90
Section 9 Loss of Passport / Travel Documents: No excess applicable
Section 10 Travel Delay & Abandonment: €90
Section 11 Missed Departure: €90

Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.

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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

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Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________


For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]