Helping U.S. travelers understand coronavirus coverage

MEDIA RELEASE: Answers to the 12 most asked questions about COVID-19 and travel insurance for Americans.


Photo © getty/urbazon

Global travel insurance provider, World Nomads, has released a comprehensive set of answers to the 12 most asked questions about travel insurance coverage for COVID-19.

“We’re aware many Americans are concerned about traveling right now so we’ve simplified the answers to their questions about travel insurance,” said World Nomads, Anna Gladman.

Mrs Gladman said with the current global health emergency its important travelers understand what is and is not covered.

“The number one question on the minds of travelers was "Is COVID-19 covered?". In good news for our USA customers, their plan does not have an exclusion for epidemic or pandemic which means that they may make claims arising from the COVID-19 for the benefits specified in the policy,” she said.

The other FAQs address concerns such as:

  • Cancelling because you're worried you’ll get COVID-19.
  • Advice for those presently traveling.
  • Becoming ill with COVID-19 and wanting to cancel.
  • Evacuation from an outbreak declared area.
  • How travel insurance can help if you do become infected while away.

U.S. travelers who visit the World Nomads FAQ page can simply select United States as their country of residence to get the answers relevant to the plan available to them.

“We’ve gathered information from calls to our customer service centers, posts on social media, and combined it with keyword research and hot topics on search engines and traveler forums to make sure we are helping travelers get the answers they need to travel with peace of mind,” Mrs Gladman said.

“Importantly, we’re here to help and encourage travelers to contact us if they wish to discuss their individual circumstances,” she added.

For additional information or to arrange to speak to us at World Nomads


cell: +61 400538309


tel: +1 (415) 218 8849 

Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

About World Nomads:

World Nomads is a fast-growing online travel company that provides inspiration, advice, safety tips and specialized travel insurance for independent, volunteer and student travelers traveling and studying most anywhere in the world.

Our online global travel insurance covers travelers from more than 135 countries and allows you to buy and claim online, 24/7, even while already traveling.

While World Nomads is not a healthcare provider, our insurance focuses on what is important to the traveler: emergency medical and evacuation costs, baggage, trip cancellation costs, dental and personal liability. We also cover more than 200 adventure activities and tech gear. Our policies are underwritten by a global suite of premier-tier insurers and emergency assistance providers making us the No. 1 choice for many of the world's leading adventure and youth travel brands.

World Nomads is a part of the nib Group.

nib Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents. We also provide health insurance to more than 190,000 international students and workers in Australia.

In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world. Pty Limited (ABN 62 127 485 198 AR 343027) at Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW, 2000, Australia is an Authorised Representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173 AFSL 308461) (formerly known as Cerberus Special Risks), and is underwritten in Australia by XL Insurance Company SE, Australia branch (ABN 36 083 570 441) and in New Zealand by certain underwriters at Lloyd's. World Nomads Travel Lifestyle (Europe) Limited (CN 601852) markets and promotes travel insurance products of nib Travel Services Europe Limited trading as nib Travel Services (CN 601851), First Floor, City Quarter, Lapps Quay, Cork, Ireland, and underwritten by XL Insurance Company SE and XL Catlin Insurance Company UK Limited. nib Travel Services Europe Limited trading as nib Travel Services is regulated by the Central Bank of Ireland. Pty Limited markets and promotes travel insurance products of nib Travel Services Limited (License No.1446874) (formerly known as Nomadic Insurance Limited), at PO Box 1051, Grand Cayman KY1-1102, Cayman Islands. World Nomads Inc. (1585422), at 520 3rd Street, Suite 201, Oakland, CA 94607, plans are administered by Trip Mate Inc. (in CA & UT, dba, Trip Mate Insurance Agency) at 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, USA, with 24-hour and Assistance Services provided by Generali Global Assistance and plans underwritten by Nationwide Mutual Insurance Company and affiliated companies, Columbus, OH. World Nomads (Canada) Ltd (BC: 0700178; Business No: 001 85379 7942 RC0001) is a licensed agent sponsored by AIG Insurance Company of Canada at 120 Bremner Boulevard, Suite 2200, Toronto, Ontario, M5J 0A8, Canada. World Experiences Seguros De Viagem Brasil Ltda (CNPJ: 21.346.969/0001-99) at Rua Padre João Manuel, 755, 16º andar, São Paulo – SP, Brazil is an Authorized Partner (Representante) of Zurich Minas Brasil Seguros S.A. (CNPJ: 17.197.385/0001-21) at Av. Getúlio Vargas, 1420, 5th floor, Funcionários, Belo Horizonte, State of Minas Gerais through the SUSEP Process 15414.901107/2015-77. All World Nomads entities listed above, including nib Travel Services Europe, nib Travel Services Limited and nib Travel Services (Australia) Pty Ltd, are subsidiaries of nib holdings limited (ABN 51 125 633 856).



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