For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
So, you’ve had enough of lockdown and want to start planning your next trip... but you're worried about COVID-19 and if your travel insurance will cover your expenses if you catch it. It’s smart to be prepared and taking the time to make sure you've got the travel insurance coverage you think you might need is always a good idea.
We have two plans Standard and Explorer with different levels of cover for Coronavirus-related events.
At a glance
Travel insurance isn’t designed to cover everything, so read your Policy Document carefully and make sure you know what’s covered and what’s not before you buy. Benefit limits also apply.
The Coronavirus travel costs benefit is only available if you purchase the Explorer Plan – it is not possible to upgrade or add this benefit to any other plan, so consider carefully at the time you’re purchasing your travel insurance the level of cover you are after.
Cover available under our Coronavirus Travel Costs section for some Coronavirus-related events (up to the combined benefit limit) includes:
Cancellation costs: You may be able to claim for cancellation cost, up to the Coronavirus Travel Costs benefit limits, if you have to cancel your trip because:
If you’re a healthcare, residential care or law enforcement worker and your or their pre-arranged leave is cancelled by the employer due to COVID-19, we’ll pay the non-refundable portion of your pre-paid travel arrangements.
Child and pet care costs: If you get sick with COVID-19 while overseas and you can't look after your children or pets, we may be to help with:
Quarantine: If you’re suspected of having COVID-19 or have been confirmed as having been in close contact with a case and are unexpectedly quarantined as a result, we may be able to help with unexpected quarantine costs such as travel, meals and accommodation costs, as well as help with additional expenses, including in-room entertainment.
Unexpected additional travel and accommodation: If you’re unable to stay at your pre-booked accommodation due to it being closed for cleaning following a confirmed case of COVID-19 at the accommodation, we’ll pay for your reasonable additional travel and accommodation nearby. You must provide written confirmation of the closure from the provider.
Denied boarding: If you’re denied boarding your plane, train or other scheduled transport during your trip because you’re suspected of having COVID-19, we may be able to help with unexpected additional accommodation, meals and transport costs as needed.
Things to remember about this benefit
Traveller Tale:
“Our family of Nomads were in the UK when they got ill and were unable to travel on. As the hospital system wouldn't admit them as it was overwhelmed with Coronavirus cases they had to find help elsewhere. Our EA team facilitated payment for a doctor to see them in their hotel, and a nurse to visit daily to administer their treatment, they also helped reschedule their flights through their airline.” Australian family visiting the UK - Claim Paid AUD was $28,953.45.
Travel insurance isn’t designed to cover everything. Common claims scenarios where there's no cover include:
This is not a full list of what's covered and not covered. There are terms, limits, conditions and exclusions that apply, so for more information, read your Policy Document carefully before you buy and if you’ve still got a question, get in touch.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.