For policies purchased after Wednesday 8th June 2016, no cover for cancellation/rearrangement is available:
Reports on the Zika virus have been extensively publicised in the mass media since late-January 2016, including reports from the Centers for Disease Control and Prevention (CDC), the World Health Organisation (WHO) and the NZ Ministry of Foreign Affairs and Trade (NZMFAT). We consider cancellation/rearrangement arising from the Zika virus to now be foreseen and, therefore, no longer covered.
For policies purchased by 23.59 AET on the dates noted in the table below for the respective locations:
Cover continues under Section 3 - Cancellation & Trip Interruption for those travellers who are pregnant in any trimester (and their accompanying partners/dependent children) who have to cancel or rearrange their travel plans to avoid travelling to the following Zika-affected countries/territories. No cover is provided for cancellation or rearrangement to the following locations if a policy was not issued by the cut-off dates noted below and/or if you are not pregnant at the time of travel. If you wish to change your travel plans, please contact your travel services providers directly for assistance.
Locations identified by the CDC as having locally-acquired Zika virus transmissions (cover cut-off dates):
Medical Expenses Overseas
25 January 2016
U.S. Virgin Islands
1 February 2016
3 February 2016
18 February 2016
23 February 2016
Trinidad and Tobago
29 February 2016
Saint Vincent and the Grenadines
2 March 2016
Thailand (11:00 AET)
9 March 2016
19 March 2016
22 March 2016
7 April 2016
Kosrae, part of the Federated States of Micronesia
8 June 2016
Papua New Guinea
All other locations not listed above.
For those travellers issued with a policy prior to suffering a sudden illness from the Zika virus, medical expenses and medical evacuation (where medically necessary) cover are available. If you suddenly fall ill, contact our Emergency Assistance team on +61 2 8263 0470 or +61 2 8292 1470 for assistance.
If you have questions about coverage, please contact our Customer Service Centre - Write to us or call our team in Sydney:
+61 2 8263 0400 (from overseas)
1300 787 375 (local call within Australia)
We're here to help:
8am - 8pm Monday to Friday AEST/AEDT
9am - 5pm Saturday AEST/AEDT
Closed on Sundays and Australian Public Holidays
In an emergency, New Zealand residents must contact our emergency assistance team as soon as possible on +61 2 82630470 or +61 2 82921470 or email the emergency assistance team. Our team is available 24 hours a day, 7 days a week.
Need to claim?
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the online claim form available via your World Nomads membership which can be accessed via the website at [email protected]
For updated list of affected countries and information on Zika virus:
Centers for Disease Control and Prevention (CDC)
NZ Ministry of Foreign Affairs and Trade (NZMFAT)
World Health Organisation
WorldNomads.com Pty Limited, ABN 62 127 485 198, AR 343027, is an authorised representative of Cerberus Special Risks Pty Limited, ABN 81 115 932 173, AFS Licence 308461. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the Policy Document available from worldnomads.com. This insurance is underwritten by certain underwriters at Lloyd's.