Travel Insurance: How do cooling off periods work?

For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.

Want to cancel your policy?

Maybe you’ve decided not to travel after all, or your plans changed right after you bought the policy. All our policies are subject to a period within which you may be able to cancel your policy without any penalty. Check your Policy Document for details on what this period is. Outside of this period, if you want to cancel your policy, you can contact us.

How does this period work?

If you cancel your policy with World Nomads within this period, we will refund your premium as long as you aren’t using your policy in any way. This could mean that you haven’t yet:

  • left home or started your trip (and if you purchase your policy while already overseas, to start the same day, we consider that you have started your trip);
  • made a claim;
  • incurred a claim; or
  • exercised any right under the policy. 

What is the difference between cancelling my policy and lodging a claim for cancellation expenses?

If you’re not sure what you want to do, as time is of the essence, please contact us and we can help further explain the options available to you.

How do I cancel my policy during this period?

If you are eligible to cancel your policy during this period, you can cancel it by:

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

Related Articles

View more

Can't find the answer you are looking for?

Contact us

Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 11:00am - 8:00pm (NZST/NZDT)
  • Saturday to Sunday closed (NZST/NZDT)

Contact us


Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375