By telling us your country of residence we are able to provide you with the most relevant travel insurance information.
Please note that not all content is translated or available to residents of all countries. Contact us for full details.
For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Maybe you’ve decided not to travel after all, or your plans changed right after you bought the policy. All our policies are subject to a period within which you may be able to cancel your policy without any penalty. Check your Policy Document for details on what this period is. Outside of this period, if you want to cancel your policy, you can contact us.
If you cancel your policy with World Nomads within this period, we will refund your premium as long as you aren’t using your policy in any way. This could mean that you haven’t yet:
If you’re not sure what you want to do, as time is of the essence, please contact us and we can help further explain the options available to you.
If you are eligible to cancel your policy during this period, you can cancel it by:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.
Please select your country of residence