Travel Insurance: Who do I call for emergency help?

If it's an emergency, call our Emergency Assistance Team 24 hours 7 days a week.

Phone: +61 2 8263 0470 or call reverse charges* via an operator +61 2 8292 1470 from anywhere in the world


Phone: 1800 611 210 (within Australia)

SMS: +61 4 1720 4602

If it's not urgent or you simply need to change your policy then talk to us.

If you have any further questions please contact us.

*We'll accept a reverse charges call or you can claim the costs to call our 24/7 Emergency Assistance Team. Reverse charges calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you. 

Related Articles

View more

Can't find the answer you are looking for?

Contact us
  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

Contact us


From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1800 611 210

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us


Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375