If you’ve somehow lost your passport while overseas don’t panic. You can make a claim for the expenses you’ll have to replace your passport if it’s stolen, lost or damaged under specific circumstances.
The costs to replace your passport including:
If you're about to embark on the last leg of your trip to come home and your passport is stolen and you have to replace it before you can travel, your policy will be extended up to a maximum of 30 consecutive days beyond your end date shown on your Certificate of Insurance.
You must notify the 24/7 Emergency Assistance team of your delay as soon as possible. If the event is not covered under the policy, we will inform you..
Report the theft or loss to your passport to:
When making a claim for your lost or stolen passport, you must provide the written police report and receipts for all costs incurred to support your claim.
Any claim submitted related to the theft, loss or damage to your passport will have a USD$100 policy excess deducted per person, per claimable event.
There’s no cover for:
This is only a summary of cover and does not include the full terms and conditions, exclusions and limitations of the policy. You should read your Policy Wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it.
If you have any questions, please get in touch.
We’re here to help if you have a question about travel insurance. We’re available:
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.