Am I still covered by travel insurance for countries other than the ones I list on my policy?

When you buy your policy, just tell us which countries or regions you plan to travel to. If you’re travelling to many countries, you can simply add the entire region (e.g. Asia) to your policy, without having to list each country.


However, if you forget a country or change your mind, you may still be covered as long as the country or region is the same region of cover or lower as your policy (or, in insurance terms, the same risk or lower). The best way to find out is to contact customer service.

Can I upgrade my policy?

It’s not possible to upgrade or add another higher priced region to your policy after you buy it. If you’re still within the 14 day cooling off period and you haven’t already left the United Kingdom, you can cancel for a full refund and re-purchase your policy.

If you’ve already left home or are outside of the cooling off period and need help please get in touch



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Our contact details

We’re here to help if you have a question about travel insurance.

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1) (For policies purchase on or after 1 November 2018)
  • Monday to Friday 9:00am - 5:00pm (GMT/BST) (For policies purchased before 1 November 2018)

Contact us

Phone

For policies purchase on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

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For policies purchased before 1 November 2018:


0330 660 0738


+44 (0) 330 660 0738