For information relating to policies purchased prior to 17 June 2021, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 17 June 2021 please see below.
If you become ill or if you're involved in a sudden and unexpected accident that requires emergency medical treatment overseas during your trip, your policy may cover emergency medical expenses for:
Keep in mind that you’ll first need to contact your private medical insurance (PMI) provider (if applicable) and follow their emergency medical procedures and their claims procedures. Cover available under this travel insurance policy is in excess of any cover provided by your PMI. Also, provide us with details of your PMI provider to help us coordinate your care. Where your PMI provider does not cover you, contact our 24/7 Emergency Assistance team before incurring medical costs. You must let us know how you are going and keep in contact with our EA team until you no longer require treatment or assistance.
Who pays for your overseas emergency medical expenses depends on what’s happened and where you are when receiving treatment.
For out-patient treatment, you’ll need to pay the medical bills yourself and then make a claim online later or when you return home. Be sure to keep all your receipts and doctors’ reports to support your claim. If these costs exceed the figure stated in your Policy Wording you must refer to the 24/7 Emergency Assistance team for authorisation.
If you’re admitted to hospital, you (or someone else) must notify our 24/7 Emergency Assistance team as soon as possible. Your medical expenses can be paid directly to the hospital, where possible, once cover is confirmed.
Also be aware that any medical claim submitted will have the policy excess applied.
Both our Standard and Explorer Plans include overseas emergency medical benefits if you get sick with COVID-19 while travelling, where it is not considered a ‘pre-existing medical condition’ per the definition in the Policy Wording.
Our Coronavirus cover article explains all of the details, including benefit limits, conditions and exclusions if you get COVID-19 and need urgent assistance
Here are some of the main things that aren’t covered:
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
We’re here to help if you have a question about travel insurance.
For policies purchased on or after 1 November 2018:
For policies purchased before 1 November 2018:
Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel alerts and check government travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel. NOTE: A 48-hour waiting period (time excess) applies to some Coronavirus-related cancellation cover; other waiting periods may apply.