How do I make a claim if I can't complete it online?

As we've recently changed our insurer, please select the date you bought your policy:

For policies purchased on or after 1 September 2021

If you’ve tried to lodge a claim via World Nomads’ member portal and it’s just not working – whether it be poor WIFI, no WIFI or no computer, you have two options.  

You do not have to lodge your claim as soon as you incur some unexpected expenses – you can do it later when you return home or reach a location where there is good WIFI or computer facilities.

If you would like to get your claim underway, and lodge it as soon as possible, then you can contact the Claims Services team which is managed by the insurer Inter Partner Assistance S.A. UK Branch, who can take your claim details over the phone.  Their details are:

Opening hours: Monday - Friday 9:00am - 5:00pm (BST/UTC)

Phone: +44 (0) 20 3093 1750

For policies purchased before 1 September 2021

World Nomads understands that at times you might not have any access to internet or you’ll be in a location where Wifi is not very reliable. If you find yourself in this situation, please follow the following instructions:

Step 1: Get your paperwork together

To settle your claim, World Nomads is going to need certain documents and evidence from your travels.

Step 2: Download and complete a claim form

If you have internet up and running then email us for a form or alternatively you can download a claims form if your internet connection is unreliable.

In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.

5 tips to better claims

  • You can complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • ​​Make sure you sign the claims form.
  • Make sure you send us all of your supporting documents.
  • If in doubt, tell us more not less.
  • If posting your claim, take copies of everything and send it recorded delivery.

Step 3: Send us your claim

Please check through your form thoroughly and then send your completed claim form together with original supporting documents and keep a copy for your records.

  • The fastest way to submit a claim is by email.
  • Scan or photograph all pages of your claim form.
  • Scan or photograph all supporting documents.
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject.
  • Email the claim to .

Alternatively, mail your documents to:

Travel Claims 
nib Travel Services 
PO Box 912 
South Cork DSU 
Cork, Ireland 

How do I make a claim on my travel insurance?

As always, if you’re unsure of something please 
contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions

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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us


For policies purchased on or after 1 September 2021:

+44 (0) 2030931750


For policies purchased on or after 1 November 2018:

+353 21 237 8005

+61 2 8263 0470


For policies purchased on or after 1 September 2021:


For policies purchased on or after 1 November 2018:

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us


For policies purchased on or after 1 September 2021:

+44 (0) 2030931750


For policies purchased on or after 1 November 2018:

0800 260 5081

+353 21 237 8000


For policies purchased before 1 November 2018:

0330 660 0549

+44 (0)330 660 0549