Specific documentation is requested to verify the facts of your claim. If you don’t have the requested documentation, you must tell us and you will need to discuss your options with your case manager.
As we’ve recently changed our insurer, please select the date you bought your policy:
Ask the store you purchased the item from to provide you with a copy of the purchase receipt.
If the item was a gift, you will need to ask the person who gave it to you for the receipt or a copy of any of the above.
Try to contact the relevant authority or person and ask them to give you a copy of the report (or some other documentation in writing).
In some cases, organisations or airlines simply do not provide reports in writing. If this is the case, make a note of the company/organisation you contacted, the person you called, their position and their contact details in case we need to contact them directly to clarify the facts of your claim. (You will be able to enter these details on the documents page.)
If you're claiming for damaged goods, you will need to get a repair report if you don't already have one.
Any requested documents eg medical certificates, information, evidence, and receipts must be obtained by you at your expense.
For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.
For policies purchased on or after 1 September 2021:
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For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
worldnomadsassist@axa-assistance.com
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For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
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For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018: