The documents you will need to send into our claims team will depend on what type of claim you are submitting.

We’ll provide a list of documents to you while you’re claiming online through your membership - for policies purchased after 1 September 2021 your claim will be managed by Inter Partner Assistance S.A UK Branch and for policies purchased before 1 September 2021 it will be managed by nib Travel Services.

You will need to upload all available documents as digital documents or send to our claims team before your claim can be assessed.

Here are some examples of documents required:

Medical claims

Original receipts for medical consultations, treatment and medications must be provided as well as any other additional supporting documentation required (dependent on the circumstances and nature of your medical claim).

Cancellation claims

Cancellation invoice, original tickets and booking forms/ receipts and any other additional supporting documentation (depending on the reason for the cancellation).

Personal Baggage claims

Original receipts and/or proof of ownership and value, plus written proof of the incident from police, the accommodation management, tour operator or carrier (e.g property irregularity report from carrier).

Proof of ownership could be a credit card statement that shows the purchase of the item, a warranty for the item or any other documentation you might have which confirms your ownership of the particular item.


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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+44 (0) 2030931750

_________________


For policies purchased on or after 1 November 2018:


+353 21 237 8005


+61 2 8263 0470

Email

For policies purchased on or after 1 September 2021:

[email protected]

For policies purchased on or after 1 November 2018:


[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+44 (0) 2030931750

_________________


For policies purchased on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

_________________


For policies purchased before 1 November 2018:


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchased on or after 1 September 2021:

https://worldnomads.claims.axa.travel/

_________________

For policies purchased on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]