It's easy to contact our claims team after you've submitted your claim online.
As we've recently changed our insurer, please select the date you bought your policy:
Policies purchased on or after 1 September 2021
Claims ServicesMonday - Friday 9:00am - 5:00pm (BST/UTC)
Phone: +44 (0) 20 3093 1750
Website: https://www.worldnomads.com/Member/
For policies purchased before 1 September 2021:
If you have a question about your claim, please contact the Claims Service team during Cork, Ireland business hours (Mon – Fri 09.00 to 17.00 GMT):
Phone: 0800 260 5081 (free call in the United Kingdom)Phone: +353 21 237 8000 or +353 21 237 8002 (from overseas)
Email: claimsGBR@worldnomads.com
PO Box 912
South Cork DSU
Cork, Ireland
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For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 1 September 2021:
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For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
worldnomadsassist@axa-assistance.com
For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
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For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018:
For policies purchased on or after 1 September 2021:
https://worldnomads.claims.axa.travel/
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For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018: