If you're not satisfied with our service

As we've recently changed our insurer, please select the date you bought your policy:

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For policies purchased on or after 1 September 2021

At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.

However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:

Complaints – where to start

World Nomads has a dedicated complaints team who can help with any concerns you may have in relation to our products and customer service. You can contact us on the below details.

Customer Relations

nib Travel Services

PO Box 912

South Cork DSU

Cork, Ireland

Phone: 0800 260 5081 (local call in the United Kingdom) or +353 21 237 8000 (outside the United Kingdom)

Monday - Friday 9:00am - 5:00pm (BST/UTC)

Email: [email protected] 


Claims or Emergency Assistance

If your complaint is in regards to the handling of your claim or the emergency assistance case, then you can raise your complaint directly with the insurer who manages your claim - please see the below details.

Monday - Friday 9:00am - 5:00pm (BST/UTC)

Phone: +44 (0) 20 3093 1750

Email: [email protected] 

Still not happy?

If you remain dissatisfied after Inter Partner Assistance S.A. UK Branch has considered your complaint, or you have not received a decision within eight (8) weeks for them to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Email: [email protected] 

Website: financial-ombudsman.org.uk

 

Telephone Number:

From within the United Kingdom

0800 0234 567 (calls to this number are free on mobiles and landlines) or 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers).

From outside the United Kingdom

+44 (0) 20 7964 0500

Fax number: +44 (0) 20 7964 1001

Text number: 07860 027 586  call back service

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above numbers or address, or view their website: www.financial-ombudsman.org.uk.

For policies purchased between 1 August 2019 and 31 August 2021

At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.

However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:

Customer Relations
nib Travel Services
PO Box 912
South Cork DSU
Cork, Ireland
Phone: 0800 260 5081 (local call in the United Kingdom) or +353 21 237 8000 (outside the United Kingdom)
Email: [email protected] 

If you remain dissatisfied after nib Travel Services has considered your complaint, or you have not received a decision by the time nib Travel Services has taken eight (8) weeks overall to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: [email protected] 

Telephone Number:
From within the United Kingdom
0800 0234 567 (calls to this number are free on mobiles and landlines) or 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers).
From outside the United Kingdom
+44 (0) 20 7964 0500
Fax number: +44 (0) 20 7964 1001
Text number: 07860 027 586 call back service

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above numbers or address, or view their website: www.financial-ombudsman.org.uk.

For policies purchased between 1 November 2018 and 31 July 2019

At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.

However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:

nib Travel Services

PO Box 912

South Cork DSU

Cork, Ireland

Phone: 0800 260 5081 (local call in the United Kingdom) or +353 21 237 8000 (outside the United Kingdom)

Email: [email protected] 

If you remain dissatisfied after we have considered your complaint, it may be possible in certain circumstances to refer the complaint to Lloyd’s. Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from Lloyd’s at:

Lloyd’s Complaints

One Lime Street

London

EC3M 7HA

If you remain dissatisfied after Lloyd’s has considered your complaint, or you have not received a decision by the time Lloyd’s has taken eight (8) weeks overall to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:

Exchange Tower

London

E14 9SR

Email: [email protected] 

Telephone Number:

From within the United Kingdom: 0800 0234 567 (calls to this number are free on mobiles and landlines) or 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers)

 

From outside the United Kingdom

+44(0) 20 7964 0500

Fax number: +44 (0) 20 7964 1001

Text number: 07860 027 586 call back service

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above numbers or address, or view their website: www.financial-ombudsman.org.uk


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  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+44 (0) 2030931750

_________________


For policies purchased on or after 1 November 2018:


+353 21 237 8005


+61 2 8263 0470

Email

For policies purchased on or after 1 September 2021:

[email protected]

For policies purchased on or after 1 November 2018:


[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+44 (0) 2030931750

_________________


For policies purchased on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

_________________


For policies purchased before 1 November 2018:


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchased on or after 1 September 2021:

https://worldnomads.claims.axa.travel/

_________________

For policies purchased on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]