Travel Insurance: Who do I call for emergency help?

Travel and medical assistance is available by our emergency assistance team 24 hours a day, 7 days a week.

For 24/7 Emergency Assistance contact:

  • Phone: +61 2 8263 0470 or +353 21 237 8005 (call reverse charge via a local operator) or 

  • Phone: 0800 260 5081 (free call from the UK  ) 

  • Email: [email protected]

Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified. You'll need the international dialing code or just the plus sign (+) to dial the number correctly on your mobile phone.

Please have your policy number and local phone number handy when you call. 

If you have any further questions please contact us.


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  • All contact details
  • Emergency Assistance Contact
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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8005


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

_________________


For policies purchased before 1 November 2018:


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]