A single policy covers one traveler only, whose age is 69 years or younger at the time of purchase. Dependent children of the traveler, if applicable, are not covered under a single policy.
For customer service you can send a Message or call Trip Mate direct:
Telephone: +1-844-207-1930 (toll free within the US and Canada)
Telephone: +1-816-905-3963 (International direct/collect)
The Trip Mate customer service team is available 24 hours a day, 7 days a week to answer your questions.