As the circumstances around the COVID-19 outbreak continue to evolve, you may have to cancel your trip. Though World Nomads doesn’t offer trip cancellation coverage in many COVID-19-related cases (See "Is COVID-19 covered by World Nomads travel insurance?”), you may request a refund on your unused travel insurance policy.
If you’re still within the “free look” period of your policy, you can cancel your plan via your member account, if you’ve set one up. Please refer to your policy for more details on the "free look" or review period. The number of days depends on your state; some states don't offer a "free look" period.
If you purchased as a guest and don’t have a member account, you can create one here. You’ll just need to input your email address and the policy number from your last purchase.
If you are past the “free look” period, it’s still possible to cancel. But to qualify for a refund, you must not have started your trip or made any claims, and your trip costs must have been refunded in their entirety by your travel suppliers without any cancellation penalties.
Send us an email at [email protected] confirming those qualifications and attach documentation that shows that you've received a refund from your travel supplier/s.
You won’t be eligible for a refund on your travel insurance policy if your trip costs have been returned to you in the form of travel credits or vouchers. Credits and vouchers do not count as refunds. However, should this be your case, we can change the dates of your policy for a future trip, provided that your travel costs have been returned in their entirety.