The 24/7 Emergency Assistance team offers multi-lingual support for many different languages. Addtionally, the EA team provides access to translation services if required.

The customer services team and the claims team communicate in English.

You will need  to translate any documentation into English before submitting your claim.

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 6:00pm (AEST/ADST)
  • Saturday to Sunday closed (AEST/ADST)

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Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542