How do I make a claim if I can't complete it online?

If you’ve tried to lodge a claim via World Nomads’ member portal and it’s just not working – whether it be poor Wi-Fi, no Wi-Fi or no computer - you have two options.

You do not have to lodge your claim as soon as you incur some unexpected expenses – you can do it later when you return back to Australia or reach a location where there is good Wi-Fi or computer facilities.

If you would like to get your claim underway, and lodge it as soon as possible, then you can contact the Claims Services team who can take your claim details over the phone, email or fax.

Contact details

Phone: +61 2 8256 1542

Phone: 1300 787 375 (local call in Australia) Email:

Fax: +61 2 8263 0494

Fax: 1300 619 912 (local fax in Australia)

Travel Claims operate during Australian business hours.

What to do in three easy steps

The World Nomads claim team understands that not all claims can be made online, so if you find yourself in this situation, please follow the following instructions:

Step 1: Get your paperwork together

To settle your claim, World Nomads is going to need certain documents and evidence from your travels.

Step 2: Download and complete a claim form

If you have internet up and running then email us for a form or alternatively you can download a claims form if your internet connection is unreliable. In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.

5 tips to better claims

  • You can complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • Make sure you sign the claims form.
  • Make sure you send us all of your supporting documents.
  • If in doubt, tell us more not less.
  • If posting your claim, take copies of everything and send it recorded delivery.

Step 3: Send us your claim

Please check through your form thoroughly and then send your completed claim form together with original supporting documents and keep a copy for your records.

  • The fastest way to submit a claim is by email.
  • Scan or photograph all pages of your claim form.
  • Scan or photograph all supporting documents.
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject.
  • Email the claim to

How do I make a claim on my travel insurance?

Alternatively, mail your documents to:

nib Travel Services World Nomads Claims PO Box A975 Sydney NSW 1235 Australia

As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions.

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Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

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From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1300 787 375

+61 4 1720 4602

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us


Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542