How to contact the World Nomads claims team

Your claim will be managed by the claims team at nib Travel Services. If you have a question about your claim, please contact the claims team during Australian business hours:

Phone (local call within Australia): 1300 787 375
Phone (while overseas): +61 2 8256 1542

Email: send the claims team a message
Fax (local fax within Australia): 1300 619 912
Fax (while overseas): +61 2 8263 0494

nib Travel Services
World Nomads Claims
PO Box A975
Sydney NSW 1235 Australia

World Nomads only partners with high-quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you’re dissatisfied with their service please contact us by phone +61 2 8263 0400 or email us at [email protected] and we'll investigate further.

Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE, Australia Branch. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd’s.

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Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

Contact us


From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia
1300 787 375

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us


Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542