Even if you’re in the middle of nowhere, or in a place where you don’t speak the local language, we’re here to help.
First step: call our Emergency Assistance Team
If you need to get to the hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then you, a friend, a traveling companion, or your family can call the emergency assistance team, and they can direct you to the nearest, most suitable medical facility.
What can the Emergency Assistance Team help with?
Our multi-lingual 24/7 Emergency Assistance team can assist with:
- Organizing your admission to hospital
- Arranging emergency transport
- Talking directly with your treating doctor about your condition
- Liaising with your family back home
- Locating nearest embassies and consulates
- Where cover is confirmed, they can also arrange for your bills to be paid direct.
What information do I need to provide the Emergency Assistance Team?
When calling, make sure you have the following information ready:
- Your policy number
- As much detail as possible about what has happened
- Your location
- A contact number for where you are
- Any prescribed medication
What if I’ve already received medical treatment?
If you've been taken to the hospital already, have received medical treatment, or need emergency transportation, then you (or someone else) must contact the emergency assistance team as soon as reasonable.
If you don't let the emergency assistance team know, your cover may be affected.
Who pays for the cost of treatment?
That depends on what’s happened and the seriousness of the situation. For more information check out our guide on who pays for medical costs.
What our policies cover
Travel insurance is made for emergency medical and dental treatment overseas for unexpected and serious illnesses or injuries, not general check-ups. Be sure to check the PDS for more information, and if you’re not sure what’s covered you can contact us.
Get a quote 24/7
With World Nomads you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
What should I do if I have an emergency while traveling?
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the PDS for the full details on what’s not covered as well as the terms, conditions, limitation and exclusions. If you are unsure of anything, please contact us for help.
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Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1300 787 375
SMS:
+61 4 1720 4602
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available: