Travel Insurance scenario: I need a hospital or doctor

If you need to get to hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then call the emergency assistance team and they can direct you to the nearest, most suitable medical facility.

If required, the assistance team can sort out your admission to hospital, arrange emergency transport and talk directly with your treating doctor about your condition. Where cover is confirmed, they will also arrange, through your insurer, for your bills to be paid direct.

If you've been taken to hospital already, have received medical treatment or need emergency transportation, then you (or someone else) must contact the emergency assistance team as soon as reasonable. If you don't let them know, your cover may be affected. If you've paid the bills already, you can make a claim online through your membership page.

Remember, travel insurance is made for emergency medical and dental treatment overseas for unexpected and serious illnesses or injuries, not general check ups. Please check your policy wording/description of coverage carefully for full details on what's covered and not covered if you're expecting your insurer to pay for your medical bills. You'll find these documents stored in your World Nomads membership.


Related Articles

View more

Can't find the answer you are looking for?

Contact us
  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

Contact us

Phone

From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia
1300 787 375

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us

Phone

Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542