A visit to the hospital shouldn't put your credit card into Intensive Care...
This information is for Australia residents.
Aussies are a lucky bunch. Most of the time, if we need to go to hospital, we don't see a bill. Sadly, that's not the case when you're overseas. If your luck runs out and you get sick or injured, our 24/7 emergency assistance team will be there for you. They'll look after you and your people back home, so you can get back on your feet and keep travelling.
If accident or injury should strike, and you buy the policy for the activities you'll be doing, you can be covered for a whole range of emergency treatment, including:
|Cover||Explorer Plan||Standard Plan|
|Chiro, osteo, acupuncture|
|Assault or trauma counselling|
We also have a 24 hour assistance team who can guide you to the nearest hospital, set up direct payments to the medical facility, and help you navigate local customs. Their network has a global reach, so wherever you are, they can help.
Travel insurance isn’t designed to cover everything. Common claims for overseas medical expenses we see where there's no cover include:
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our article on overseas medical coverage and read your policy carefully before you buy.
It’s essential that you get in contact with our Sydney based assistance team as soon as possible, so that the team can support you from the time you fall sick or get injured until the time you're well again.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I started feeling ill on Wednesday, 14 July. It began with a headache, followed by a loss of appetite and soreness throughout my entire body. A fever accompanied these symptoms on Thursday night. I decided to go to hospital for a blood test on Friday morning, 16 July. The blood test revealed that I had Typhoid Fever. I was admitted to the hospital that afternoon. I was put on an IV straightaway, and started a course of antibiotics, first through the IV, and then, later, in tablet form. I had regular blood tests throughout my time in hospital. I was released on Thursday evening, 22 July.
Protect your trip from unexpected cancellation.
We’ve got your back.
Take the pain out of medical costs.
We’ve got your back.
We'll get you to hospital lickety-split
Help starts here.
Cover your stolen or damaged gear and tech.
Help starts here.
If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone: +61 2 8263 0470 or Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)Contact the team
Wherever you are, whatever has happened, our multi-lingual assistance teams are here to help you and your family.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Here are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
As Australia’s and New Zealand’s hard border closures continue, we’ve decided to pause sales from 1 April 2021 for Australian and New Zealand residents only. We will be taking the opportunity to update our travel insurance for travellers. We plan to be back in the market ready for when the Australian and New Zealand borders are fully open.