Can I make a claim whilst I'm already overseas travelling?


We understand that you might be away for extended periods of time, so our online claims system allows you to submit claims and liaise with our claims people while you are still traveling. Simply log in to your membership page to start the process and follow the prompts to submit your claim.

You can log in to your World Nomads membership and submit your claim online or contact the claims team.

Contact Claims

Phone: 1300 787 375 (local call in Australia) or +61 2 8256 1542
Fax: +61 2 8263 0494

Travel Claims
nib Travel Services
PO Box A975
Sydney South NSW 1235

Travel Claims operate during Australian business hours.

Travel insurance tip: Our claims team may ask you to supply the original documents to verify your claim, so you should keep these safe, just in case.

Also read the article 'How to make a claim'.

How do I make a claim on my travel insurance?

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Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

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From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1300 787 375

+61 4 1720 4602

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us


Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542