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  4. Coronavirus Notice

Coronavirus Notice

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An outbreak of respiratory infections was first seen in early December 2019 in Wuhan, Hubei Province, China. On 7 January 2020, this outbreak was identified as being caused by Coronavirus (COVID- 19). On 30 January, the World Health Organization (WHO) declared a global health emergency, and on March 11, WHO declared COVID-19 a pandemic. Therefore, any losses for trip cancellation, trip interruption and/or trip curtailment and/or trip delay caused by or due to COVID-19 are not considered unexpected, unknown or unforeseeable and will not be covered under the terms and conditions of this insurance policy.

If you contract COVID-19 prior to departure, you may be covered for trip cancellation, if you have a confirmed and documented diagnosis at the time of departure due to COVID-19. If you contract COVID- 19 while on a covered trip, you may be covered for medical expenses and trip interruption/curtailment benefits if you have a confirmed and documented diagnosis. Please note that you could be excluded from medical expenses coverage if you travel despite an advisory against travel to your destination.

Please read your insurance policy carefully for a full description of coverage.

If you have already purchased an insurance policy, the facts and circumstances surrounding your trip and the terms and conditions of your policy will determine the extent of coverage for COVID-19 related claims.

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)

Contact the team