Does Travel Insurance Cover Terrorism?
Find out how we could help if you're caught up in a terror attack.
For information relating to policies purchased prior to 05 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 05 May 2022 please see below.
This information is for New Zealand residents.
There's a lot of media around this, and there's a lot of allure in danger too. When everyone is saying something different about the risks of travel, it's hard to get a clear picture of what's going on. It also raises lots of questions about how insurance works.
What can travel insurance cover if there's a terror attack?
If the event is unforeseen – which by their very nature terrorist attacks almost all are, you could be covered for:
- Hospitalisation
- Out-patient treatment
- Prescribed medicines
- Medical transportation to bring you home
In addition, we also have 24/7 Emergency Assistance Teams who can assist you – keeping you informed, putting you in contact with consular officials, arranging medical care, and getting in touch with your family for you.
What’s not covered by travel insurance if there's a terror attack?
Travel insurance isn’t designed to cover everything. We often see claims for terrorism that we have to decline because the New Zealand plans excludes them:
- Cancellation
- Trip interruption expenses
- Changing your mind to travel
- Buying a policy AFTER the event happens
- If the New Zealand government says a destination is "Do not travel" and you still travel there
Also, we don't cover anything that happens because you made jokes about terrorism or bombs while standing in an airport security screening area or other high security environment. Those people do not have a sense of humour, and you won't be laughing when they reach for the latex gloves.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
How to get help if you're hurt in a terror attack
It’s essential that you get in contact with our 24/7 Emergency Assistance Team as soon as possible so that our team can support you from the time you fall sick or get injured until the time you get home.
So that our 24/7 Emergency Assistance Team can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about cover for Terrorism. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
-
Am I covered if I need to cancel my plans as a result of terrorism?
There's no cover in the New Zealand policies for cancellation as a result of terrorism.
-
Can you refund the rest of my policy because I’ve returned home early?
No. If you’ve traveled on your policy, there are no partial refunds.
-
What if I have to leave my baggage behind?
To get coverage, we would need you to report your bags missing and get written documentation from the relevant authorities.
Travel insurance for delayed baggage
Learn how travel insurance could help if your luggage misses your flight.
- As featured in:
As featured in:
So you've arrived at your destination and spent your first two hours on the ground watching a baggage carousel grow empty without ever coughing up your bags. This happens a lot. It's really annoying. Happily, there's someone to blame. That's the airline.
In every airport, there's a lost luggage counter where you can report your missing items. You’ll need to get a Property Irregularity Report (PIR) from that counter.
What does travel insurance cover regarding delayed luggage?
If you're luggage is delayed by more than 12 hours, our policies cover essential purchases (toothbrushes, deodorant, clean undies, etc.).
There are limits on the amount you can spend. So before you go shopping for a new wardrobe, check your policy carefully on the limits, conditions and exclusions which may apply before you buy.
If you need to make a claim, you'll also need to fill in all of the documentation required by the carrier and submit this with your receipts.
What's not covered
Delayed luggage once you're back home. You've now got access to your full wardrobe, so you shouldn't need anything from your bags. When you're shopping for essential purchases, think Walmart and the chemist, not high street fashion and designer labels.
Oh, and carry your prescribed medication and a spare prescription in your carry-on luggage. We don't cover a trip to the doctor for a new script or replacement meds.
Oh, and carry your medication and a spare prescription in your carry-on luggage. We may not cover a trip to the doctor for a new script or replacement meds unless these expenses are related to an existing medical condition we don’t cover.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Items you can claim if your bags are delayed:
- T-shirt(s)
- Underwear
- Socks
- Toiletries
- Reasonable & necessary essential items (check your Policy Document for details)
Items that aren't covered if your bags are delayed:
- Designer jeans to replace your fisherman's pants
- A new ball gown for that special event
- Tailor made suit
- Leather jacket
- Other non-essential items you can live without for a few days
Baggage Delayed in Copenhagen.
I flew from Spain to Copenhagen via Brussels. When I arrived in Copenhagen my bag did not arrive with me. I made a claim with the airline and they said it would reach me in time before I fly out to Los Angeles. But my bag did not arrive in time. This claim is for delayed luggage over the period without clothing.
Kiwi in Copenhagen.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about cover for delayed baggage. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
-
What if I don’t have receipts?
You can still lodge a claim. However, the team might depreciate or be unable to process your claim.
-
What supporting documents do you need?
You’ll need a Property Irregularity Report (‘PIR’) from the carrier confirming the delay and any compensation they provided to you or offered to you, your receipts and a copy of your itinerary.
-
Is there an excess/co-pay/deductible?
Yes, there is a NZD $100 excess.
Travel Insurance for Medical Repatriation
When your illness or injury stops you in your tracks & you have to get home for treatment.
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When a condition is truly life-threatening and the local hospitals can't look after you, or if we decide you need to be bought home for further treatment, there's cover in World Nomads travel insurance policies to bring you home to recover. That can be anything from an air ambulance a private jet, hiring a doctor, a nurse, a pilot and a co-pilot, and flying you to a hospital where they can deal with your condition), to an upgrade.
How World Nomads travel insurance can get you home
If you’ve selected the policy for the activity you’re doing and we believe it’s medically necessary to bring you home for ongoing treatment, there’s cover in all of our policies for:
- Air Ambulance
- Sea Level Aircraft
- Helicopter
- Ground Ambulance
- Flight upgrade
- Flight upgrade + medical staff.
It's important to note that you need to contact our 24/7 Emergency Assistance Team before making any plans, regardless of what your treating doctor says. Our team are experts in this field, with the help of treating doctors the experienced members of the EA team can work out what's best for you... and, if you need to move, it can be prepaid so the money doesn't come out of your pocket.
What's not covered by World Nomads travel insurance
First up, if we can, we'll use your existing ticket home. Date changes, and upgrades are often the most effective way to do this. You won't be able to claim that flight. Likewise, if we buy you a new flight, you can't claim for your unused flight home either.
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
- If you've had drugs, alcohol or you've been reckless
- If you've been acting illegally
- Any medical expenses once you're back home
- A joyflight after you've reached Base Camp.
- Jumping on a scooter without a helmet or correct licence.
- If you refuse repatriation, we will limit our cover for that condition to what it would have cost to come home. After that, your medical and related costs will be coming out of your own pocket.
For more information check out our article on medical transport and repatriation and read your policy carefully before you buy.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
How to get medical assistance.
It’s essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible, so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
My head bounced.
I went to the supermarket. When I got inside I was feeling strange, - stomach pain, light headed, clammy, loss of sight and part of hearing, went outside to get some air, thinking maybe my blood sugar was low. I went inside and got one of the clerks to get me a juice. I sat down on the ground because I was feeling weak. The guy brought me the juice I had some, stood up to pay then passed out. I don’t remember hitting the ground, but woke up to people around me and somebody on the phone to the ambulance. I didn’t want them to call but they said I hit my head pretty hard that it bounced off the ground.
Claim Paid: NZD $904
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
-
Can my mum come and get me?
Yes, in some situations we can send your mum over to pick you up if you need mobility support. If you’re on any kind of administrative medication, then we might send you a nurse or doctor.
-
Can I choose the sex of my nurse or doctor?
You can ask and we'll see what we can do.
-
What if I'm on really heavy drugs as pain killers while I'm coming home? Will I be allowed to transit in all countries?
There are some countries which will not allow you to enter (even transit) with certain drugs and in these cases we will either reroute you or discuss with your treating doctor on alternate pain killers.
-
What happens I’m on life support?
That’s a really bad way to end your holiday, and we hope you never end on life support. But if you do, we will look at the best possible solution to either get you home, or get your family over there to say goodbye.
Travel Insurance for Death Overseas
Learn how travel insurance could help your family if you die overseas.
- As featured in:
As featured in:
For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
It's not something anyone wants to talk about, but fatal accidents and illnesses do happen. For those worst case scenarios, your family will need help and support; emotional, logistical and financial.
Our Emergency Assistance Team can help your loved ones get you home – they're available 24/7 for help, they have the expertise to handle some aspects of international bureaucracy such as helping out with the paper work and working with relevant government departments and the policy can help with the associated costs.
The priority of your loved ones will be to bring you home; we’ll be there to help take away the added stress of navigating overseas laws, different languages and formalities.
What’s covered by travel insurance if you die overseas?
If you die overseas as the result of an accident or a sudden and unexpected illness, you may be covered for:
- Bringing your remains back to New Zealand.
- Local cremation or burial overseas.
- When necessary, reasonable and necessary travel and accomodation costs for your next of kin to travel with your remains.
We also have access to some of the New Zealand Government's MFAT services, so for countries where the local laws are complex, we can call on some additional support.
Note: In case of death, the death certificate and a medical report must be included with any claim.
What's not covered by travel insurance?
A lot of the exclusions to medical cover do also apply here, so take the time to read the policy. In the event of a fatal illness or injury, if we're not going to cover your medical expenses and you then pass away, there won't be any cover under this part of the policy either.
Some other events we do not cover are:
- Suicide.
- Deaths as a result of drugs or alcohol.
- Any illness or death arising from a metastatic or terminal prognosis that was made prior to the issue of the Certificate of Insurance.
- If an existing medical condition causes your death (unless otherwise stated in the policy).
- Any costs within your home country once your remains are returned to your next of kin.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
How your family or friend can get assistance if you die overseas.
It’s essential that your family or travel buddy get in contact with our Emergency Assistance team as soon as possible, so that our teams can support them from the time you die until your remains have returned home.
To help our Emergency Assistance teams assist them quickly, they'll need the following:
- Your policy number
- Your location
- As many details as possible about the circumstances surrounding your death
So, leave a copy of your policy with your family or friend, just in case they need to use it.
How we help.
Overseas deaths are the most heartbreaking cases to help with. No one is ready to deal with the sudden death of a close relative overseas, let alone having to deal with the complex organisation and unexpected high costs. The World Nomads Emergency Assistance team can coordinate a local burial or bringing home loved ones with trusted partners on the ground, and ensure that families and friends are supported throughout such a difficult time.
Operations Manager.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance for Trip Cancellation
Learn what's covered if you have booked and paid for your trip and unexpectedly need to cancel.
- As featured in:
As featured in:
For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Unlike all the other benefits, cancellation cover starts from the moment you buy your policy, not when your trip starts. So if you've got travel booked starting a month from now and you buy insurance now, if you suddenly need to cancel your trip, you may be covered.
What can World Nomads travel insurance cover if I need to cancel?
If you're a New Zealander, World Nomads can cover you for various reasons if you have no choice but to cancel your trip. Cover is provided for the value of your unused arrangements, less any refunds you receive and up to the benefit limit of your plan. Always ask for refunds from your transport or accommodation providers – you'll be surprised how often you can get something back! And most importantly, get supporting documents for the reason you had to cancel.
We won't list all covered reasons for cancellation here, but the main ones that travellers claim on are:
- A medical practitioner certifies that you're medically unfit to continue with your original travel plans.
- You, a travel buddy or a close relative is hospitalised or dies unexpectedly.
- Your transport is cancelled or delayed because of severe weather, natural disaster, hijacking, or strike.
- You're made redundant or your employer cancels your pre-arranged leave (you need to be in full time permanent employment), the event must occur before your departure date.
- You're called to jury service or called on as a witness (but not an expert witness).
If you want to see the other reasons for cancellation World Nomads can cover, read this article which will also give you further information on conditions.
Is cover for Coronavirus available?
World Nomads can offer benefits for medical issues related to Coronavirus (COVID-19). If you are diagnosed with COVID-19 while overseas and it’s not considered an ‘existing medical condition’ under our policy, your benefits may include:
- 24/7 access to our Emergency Assistance team, who can help you access local medical care;
- Medical costs including hospitalisation;
- Evacuation or repatriation if deemed medically necessary by us and in consultation with your attending physician.
In addition, our Explorer Plan also has a Coronavirus Travel Costs benefit for certain events. You can check out our Coronavirus cover article which has all of the details, including benefit limits and exclusions.
What's not covered by travel insurance?
Travel insurance isn't designed to cover everything. Common claims we see where there's no cover for cancellation include:
- A loss arising from a change of mind, disinclination or reluctance to travel.
- A loss arising from travelling to, planning to travel to, or choosing to remain in a country or region that is the subject of a ‘Do not travel’ warning issued by the New Zealand Government (see www.safetravel.govt.nz/).
- A loss arising from any act of war (whether war is declared or not).
- Any existing medical conditions that aren't automatically covered or where all criteria for automatic cover are not met.
- A loss arising from errors or mistakes in any booking arrangements, including, but not limited to, failure to book a portion of a trip or obtain appropriate travel documents or visas.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Be prepared if you need to claim for cancellation.
Depending on your claim, you'll need copies of:
- Receipts
- Itineraries
- Doctors/death certificates
- Medical history
- Written documentation from the travel provider of reason for cancellation and any refunds
Death of Grandson.
My grandson died on the 28th of March 2015, from complications brought about by his premature birth. We held his funeral the day I was due to join my tour. I cancelled this tour.
Kiwi Nomad
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech Trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about buying travel insurance for cancellation. You can also find the answers to other questions in our helpdesk or you can ask the customer service team.
-
Is there a time period that I have to claim within?
You're welcome to submit a claim whenever you're ready. If you're waiting on documentation, just let our customer service team know, so they can make a note.
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If I'm having trouble getting documents from my travel provider, will you get them for me?
It's up to you to provide all of the documentation to support your claim.
-
Can I get a refund on my policy as I'm not travelling?
If you're making a claim, or you're outside of the cooling off period, there are no refunds.
Travel insurance for pregnancy
Learn what is and isn't covered by travel insurance if you're pregnant.
- As featured in:
As featured in:
For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
This shouldn't need saying, but just in case, here it is: Talk to your doctor about your travel plans. Listen to what they say.
Have that conversation before you buy insurance or even book your flights.
While pregnancy is not considered an existing medical condition, there are limits and restrictions on how and when we cover pregnancy, so it's good to be informed before you start planning your trip.
What does travel insurance cover when you're pregnant?
The most important thing to know is this: If you fell pregnant before you bought your insurance or fall pregnant afterwards, cover may be available for a pregnancy related illness that occurs up to the end of the 26 week of your pregnancy. Also, you can’t have a history of any complications with any previous pregnancy.
If you meet the above criteria and suddenly something medical happens to you while you're overseas, being pregnant won't change your cover. When looking at whether you should continue travelling after your illness or injury, our 24/7 Emergency Assistance team will take the pregnancy into account.
What's not covered
Aside from a pregnancy not falling within the above guidelines, we also won't cover any childbirth, antenatal care or newborn care costs, regardless of whether we're covering the pregnancy itself. We won't cover a loss arising from pregnancy-related illness after the 26th week of gestation.
We also won't cover you if your medical practitioner told you not to travel, nor will we cover you for any routine check-ups.
If you're thinking about getting pregnant, please know that we don't cover any costs relating to fertility treatment, either. These restrictions also apply to members of your travelling party and close relatives.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
How to get assistance if you're sick or injured while pregnant.
It’s essential that you get in contact with our 24/7 Emergency Assistance team as soon as possible so that our teams can support you from the time your fall sick or get injured until the time you get home.
So that our 24/7 Emergency Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
Threatened miscarriage
Emma began experiencing intensely painful stomach cramps in our hotel room at the Ohana Waikiki West, Honolulu, Hawaii. No 24 hour doctors were available, so we took a taxi cab instead of ambulance, which hotel security offered to arrange to nearest hospital (Straub). Hotel security also took notes of these events. After assessment in the emergency department, the diagnosis was a threatened miscarriage (not aware of being pregnant, hospital staff estimated Emma at 7weeks pregnant at the time). Medication was given for pain relief, blood tests taken and an ultrasound performed. Emma was discharged and was requested to have another blood test on the following Monday and referral to a local Doctor for a follow-up appointment. Emma spoke to Doctor on phone about results of blood test and further information instead of visiting him as it would have been the morning we were flying back to New Zealand.
Kiwi Nomad in Hawaii.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about buying travel insurance for pregnancy. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
-
If I decide to return home during my trip, is there cover for those expenses?
No, there's no cover for change of mind.
-
If I fall pregnant before my trip, can I cancel?
The policy doesn’t cover cancellation for change of mind. If you have complications with your pregnancy, World Nomads may offer you cover.
-
Do your policies cover pre-existing pregnancy complications?
No. There’s no cover for pre-existing pregnancy complications.
-
Do both of your policies cover pregnancy?
Yes, both the Standard and Explorer policies cover pregnancy.
Travel Insurance for Stolen or Damaged Baggage
If your gear has been stolen or damaged, here's how we can help.
- As featured in:
As featured in:
- How can travel insurance help if my belongings are stolen or damaged?
- How to report your lost or missing bags and valuables in 4 simple steps
- What’s not covered by travel insurance
- Travel safety tips before you leave Australia
- Ready to get a travel insurance quote?
- Frequently asked questions
Protect your belongings with World Nomads Travel Insurance
With multiple bags, valuables, and essential documents in tow, the last thing you want is to deal with lost, stolen, or damaged luggage. In fact, nearly half of all travel insurance claims involve mishaps with baggage and personal effects.
Whether you’re carrying expensive sports gear, a designer outfit for a destination wedding, or just your everyday essentials, World Nomads travel insurance offers coverage for theft, loss, or damage of your luggage and personal effects.
How can travel insurance help if my belongings are stolen or damaged?
Your Policy Document will have very specific limits, both on the total value of the luggage covered, and on individual items. If there're some items you're bringing that exceed those limits, specify them when you get a travel insurance quote.
We offer cover for the following:
- Stolen or accidentally damaged belongings.
- If your belongings are stolen, lost of accidentally damaged by a common carrier (a commercial airline for example).
- Taken from you during an assault.
- Stolen from your private, locked accommodation and where there's visible evidence of damage and forced entry.
There are of course terms, conditions, limitations and exclusions on how cover applies. For example, we won't cover your electronics or jewellery if you check them into an airline. Read the Policy Document so there are no surprises.
How to report your lost or missing bags and valuables in 4 easy steps
1. Report it
Your first move should be to report it, ASAP. Who you report it to depends on your circumstances. Here are some of the most common situations:
If your luggage has been lost or stolen on public transport:
- Report the incident to the tur operator or public transport provider and request written evidence, like a Property Irregularity Report (PIR).
- Gather any relevant tickets, luggage checks, and other documents.
- Confirm how the transport company will compensate you—get it in writing.
If your luggage has been lost or stolen from your airline or accommodation provider
- Report it immediately to the carrier or accommodation provider and request written confirmation of the incident from the carrier or the accommodation provider, along with details of any compensation.
If your luggage has been lost or stolen on a tour or at a public venue (e.g. airport, museum, sports stadium)
- Let your tour operator, venue management, or security know right away. Ask for written confirmation of the loss or theft and details of any compensation offered.
If your situation is not listed get in contact and we can help.
2. Notify the police
File a police report—this step is non-negotiable because your potential insurance claim hinges on it. Head to the nearest police station and make sure you get a copy of the report or at least a reference number.
3. Track and block your phone, tablet and credit cards
Contact your provider to block the service and get written confirmation. And don’t forget to call your bank to block any stolen cards ASAP.
If you have an iPhone, try using the Find My iPhone feature. If you have a Samsung, use the Find My Mobile feature to pinpoint your device’s location on a map.
4. Keep all receipts and paperwork
Hold onto every bit of paperwork—receipts for emergency buys, itineraries, booking and cancellation confirmations for any affected travel arrangements. If you don’t do this, we may reduce or reject your claim.
What’s not covered by travel insurance
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
- Anything you leave behind, walk away from or simply misplace or forget.
- If your credit cards are skimmed.
- Leaving your gear in an unlocked car overnight.
- Leaving your valuables unsecured in a shared hostel room.
Travel safety tips before you leave New Zealand
- Add a distinctive, trackable security tag with your contact info (minus your home address) to make your luggage easier to spot and recover if it goes missing.
- Be proactive and install tracking apps on your devices before travelling abroad.
- Scan copies of all your documents and store them in your phone before you leave New Zealand.
- Grab a travel insurance quote here.
Ready to get a travel insurance quote?
If you’re ready to start exploring our travel cover options and optional extras, then visit our Get a Quote page and tell us your travel details.
This is not a full list of what's covered and not covered. There are terms and conditions, limitations and exclusions that apply. For more information check out our FAQ article on baggage cover and personal effects and read your Policy Document carefully before you buy.
Dodgy Taxi Driver.
After arriving in Jordan I was approached by a man claiming to be a taxi driver. He showed me where an ATM was to get out some Jordanian dollars and then took me to his car. After a white knuckle drive to my hostel I hopped out and he grabbed my baggage and chucked it at me and left straight away. When I got into my hostel I realised my camera bag was missing with my camera, storage drive and Jordanian dollars. I filed a report with the police but they have been unable locate the camera and the taxi companies seem to think this man was in fact an opportunist as the have no record of him.
Kiwi Nomad in Jordan.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about buying travel insurance for baggage. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
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I'm on a gap year, can I claim for my baggage while I'm away?
You can claim whenever you like, while traveling or when you return home.
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What if I don’t have receipts?
You can still lodge a claim. However, the team might depreciate or be unable to process your claim.
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If the airlines loses my gear, what do I need?
You’ll need a Property Irregularity Report (‘PIR’) from the carrier confirming the delay and any compensation they provided to you or offered to you, your receipts and a copy of your itinerary.
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Do my items get depreciated?
Yes they do. However, some policies let you pay an additional premium per item so insure them for the value you bought them (if it's under the limits).
Does Travel Insurance Cover Dental?
Learn how travel insurance may cover emergency dental treatment abroad.
- As featured in:
As featured in:
For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
No one likes going to the dentist, and even less when it's not your regular dentist. But teeth can crack and infections can strike, regardless of where you are in the world. A pitted olive that wasn't; a very, very sticky caramel... it's the worst sort of surprise. World Nomads can help you out with emergency dental cover.
What does travel insurance cover for overseas dental?
If something happens, we only offer cover for the immediate relief of sudden and acute onset of pain on healthy teeth and teeth with fillings. We may cover those teeth if you suddenly have:
- A cracked or chipped tooth.
- A dental infection.
- Dental surgery resulting from an accident.
Cover is limited, and we may need to talk to your dentist back home to see what your teeth were like before you left. Just remember, the policy comes with a NZD$100 excess which will be deducted from your claim.
What's not covered
In short, pretty much anything that's not on the list above. Specifically, there are a few straight-up things we don't provide cover for:
- Anything routine, or that can wait until you're home.
- Major dental work such as but not limited to crowns, bridges, dental prostheses.
- Dental expenses incurred while you’re in New Zealand. This policy doesn't replace private medical insurance or New Zealand's healthcare system.
- Getting your teeth straightened.
- Cosmetic dentistry such as teeth whitening, implants, braces.
- Dental problems you knew about before you bought the policy.
A lot of the time, our cover will be limited to patching the problem, such as a temporary filling, a pain-relieving injection, that sort of thing. The big stuff will have to wait until you get home.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
How to get dental assistance
It’s essential that you get in contact with our 24/7 Emergency Assistance team as soon as possible so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our 24/7 Emergency Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
White water rafting accident.
While on a white water rafting tour I broke my two front teeth. This happened when I lost balance while going over a rapid, resulting in the back of my paddle hitting my mouth and breaking the lower half of my right front tooth and leaving a smaller fracture in the left front tooth. Immediately following the tour the guide assisted me in finding a local dentistry where I could get the emergency treatment for the pain and to repair the teeth. Because of the damage to the right front tooth it required a full crown, while the crack in the left tooth could be repaired with a veneer. This was a temporary repair and long term it was also recommended that I may also need a root canal.
Kiwi Nomad in Ecuador.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech Trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about overseas dental travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team
-
Do I pay upfront or does World Nomads?
You should pay the dental bills yourself then make a claim online once all your treatment is finished.
-
What do I need to do if I need a dentist?
Call the emergency assistance team for advice on your dental condition or if you need directions to the nearest or most suitable dentist or medical facility.
-
Am I covered for cosmetic dentistry?
No. There's not cover for cosmetic.
Travel Insurance for Scuba Diving
Simple and flexible travel insurance to keep you safe on your next dive trip. Buy at home or while traveling, and claim online from anywhere in the world.
- As featured in:
As featured in:
- Why You May Need Scuba Diving Travel Insurance for Your Next Dive
- What am I covered for when scuba diving?
- Buying the right level of cover
- Scuba Diving Abroad: Single Trip or Annual Multi-Trip Insurance?
- Protecting your scuba diving gear
- What's not covered
- Key tips when going scuba diving
Why You May Need Scuba Diving Travel Insurance for Your Next Dive
Temporarily escaping the UK in search of the world’s most stunning underwater landscapes? Whether you’re exploring the vibrant coral reefs of the Maldives or descending into the depths of Australia’s Great Barrier Reef, you’re bound to have a blast!
Before you take the plunge (pun intended), you may want to do a little preparation…just in case. Travel insurance for scuba diving not only covers the unexpected – like medical emergencies or equipment loss – but also ensures you’re protected for activities down in the blue depths.
What am I covered for when scuba diving?
Scuba diving is a mind-blowing experience that takes you into a whole new realm. Whether you're exploring the vibrant coral reefs of Hawaii, diving deep in the Red Sea's Sharm El Sheikh, or discovering the awe-inspiring Yongala wreck on Australia's Great Barrier Reef, we want you to enjoy every moment worry-free.
Our travel insurance plans offer cover for various scuba diving experiences, including:
- Recreational Scuba Diving: Go up to 30 meters deep and discover the hidden treasures beneath the waves.
- Learn-to-Dive Courses and Discover Scuba Dives: Take the plunge with qualified instructors who will guide you through your first underwater adventures.
- Shark Cage Diving: Get up close and personal with these incredible creatures, feeling the adrenaline rush as you witness them in their natural habitat.
- Snorkelling, Island Escapes, and Live-Aboard Trips: Dive into the crystal-clear waters, explore stunning coral reefs, and embark on unforgettable underwater journeys.
- Cancellation protection: trip cancellations happen from time to time and travel insurance can help when the unexpected forces you to cancel your trip. Depending on what’s happened, we may pay for the value of your unused, non-refundable expenses.
- Overseas emergency medical assistance: exploring the world through a scuba diving lens can be a great experience, but not if it ends in illness (ever experienced decompression sickness?) or an injury. Your policy may cover you for your overseas medical expenses, up to the policy limits and when agreed by us. You can submit a claim to recover unexpected medical expenses while abroad.
- Air Doctor: have a medical issue that doesn’t require a hospital but does require a doctor (preferably one that speaks your language?). With World Nomads, you can access our worldwide online registry of doctors from the comfort of your hotel room abroad, without having to step foot in an E.R.
- SmartDelay™: Our SmartDelay service hooks you up with free lounge access if your flight's delayed by 90 minutes or more.
- Family cover: Cover for your family and emergency medical expenses incurred overseas including emergency dental, on both Standard and Explorer plans.
- Delayed baggage: It can be a pain, however, if it’s been 24 hours and there’s no sign of your bags yet, insurance may cover you for the cost of some basic replacements such as pyjamas, toothbrush, and shampoo.
- And much more…
Planning to participate in some other thrilling pursuits while abroad? World Nomads covers Brits for more than 150 sports and activities while traveling. Just make sure you pre-plan and select any and all activities you’ll be participating in, when you get your quote.
Buying the right level of cover
World Nomads offers two travel insurance plans, the Standard Plan and the Explorer Plan. These plans both offer cover for expenses in connection with hospitalisation, lost luggage, repatriation, and more. However, the Explorer Plan provides a more comprehensive policy offering higher limits.
When selecting your scuba diving travel insurance, it's important to consider the activities you'll be doing during your trip. Here's what you need to know:
- If you plan to go scuba diving at least once, consider the type of diving you'll be doing, including the maximum depth and whether you need to be certified. These factors can impact your coverage.
- Our policy covers conventional scuba diving only. To scuba dive without an instructor, you must hold a current certification from recognised organisations like Professional Association of Diving Instructors (P.A.D.I.), British Sub Aqua Club (S.A.C.), Sub Aqua Association (SAA), Confederation Mondiale Des Activites Subaquatiques (M.A.S.), or an equivalent internationally recognised qualification.
- Remember, scuba diving requires training and precautions to ensure your safety. If you don't have a recognised qualification, dive only under the constant supervision of a certified instructor and always follow their rules and instructions.
Note: Read your policy wording for details on maximum benefit limits, exclusions and terms and conditions of your coverage.
Scuba Diving Abroad: Single Trip or Annual Multi-Trip Insurance?
World Nomads offers you the flexibility to choose between two plan options: Annual Multi-Trip and a Single Trip policy.
- Single Trip: Are you heading out just once this year? Perhaps a Single Trip policy will be your best bet.
- Annual Multi Trip: Are you a travelling adrenaline junky with a diving itch that requires a frequent scratch? Maybe consider saving yourself some time (and possibly money) by purchasing an Annual Multi-Trip Insurance policy. Did someone say scuba diving in Croatia in the summer, and Maldives in the winter?
Protecting your scuba diving gear
We know that scuba diving equipment doesn't come cheap. That's why we offer cover for high-value items such as scuba tanks, fins, BCDs, regulators, and underwater film and photography equipment. Though we don’t cover sports equipment while it’s in use, it can still be exposed to damage or loss.
In case of delay, loss, or damage to your baggage and scuba diving equipment by a common carrier, follow these steps:
- Report the incident to a responsible officer of the carrier as soon as possible.
- Obtain a Property Irregularity Report or a similar official report in writing.
- Make a claim directly with the carrier before filing a claim with us.
Please refer to your policy wording for details on maximum benefit limits, exclusions, and conditions related to your coverage.
What's not covered
While we've got your back during your scuba diving adventures, there are a few things we won't cover. Make sure you avoid the following:
- Scuba diving while under the influence of alcohol or drugs (safety first guys – the open oceans are no place to be cavalier)
- Competitive scuba diving or search and rescue costs
- Scuba diving / cage diving: deeper than 30 metres
- Refusal of repatriation or evacuation
- Engaging in reckless behaviour
- Ignoring your doctor's instructions or advice from our 24/7 Emergency Assistance team
- Expenses related to pre-existing medical conditions, as explained in the policy wording
- Expenses that can be recovered from another source
- Exceeding the benefit limits and sub limits set out in the policy wording
- Sporting equipment while in use
Please note that this is just a summary of cover, and it's essential to read your policy wording in full to understand the complete terms, conditions, limits, and exclusions. If you're unsure about your travel insurance cover, our customer service team is here to assist you.
Key tips when going scuba diving:
- Only dive if you are fit to do so. You may need to consult your medical practitioner before going scuba diving and get a ‘fit to travel’ approval.
- Check all your gear to ensure everything is in good working order and then do a buddy check of your fellow divers.
- Only dive with reputable companies using licensed, seaworthy boats and well-maintained dive equipment. Make sure you check your instructor's credentials.
- Don't fly for at least 24 hours after scuba diving. The aircraft's pressurised environment can trigger decompression sickness if you still have excess nitrogen in your system.
- Make sure you have the right level of scuba diving travel insurance and that the kind of diving you plan to do is fully covered.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Dive buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Stepped on a stonefish?
- Got a serious squeeze?
- Need 02 or hyperbaric treatment?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Sea level medical evac?
- Need an ambulance?
- Medivac needed home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Go Pro stolen?
- Bags lost in transit?
- Luggage delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about buying travel insurance for scuba diving. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
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What’s covered when Scuba Diving?
We’ve tried to give you the freedom to learn or hone your diving skills by helping cover some of those nasty accidents. For further info, click here.
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How do I get to the medical centre if I’m injured underwater?
Contact our emergency assistance team so that they can help to the care that you need. For further info, click here.
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What if the airline damages gear?
If your diving gear is damaged by the airline, World Nomads can help cover some of the cost to replace them. Some exclusions apply. For further info, click here.
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Does my travel insurance cover medical costs upfront or do I have to pay and claim later?
It will depend on the situation at the time of the medical emergency! Should you require hospitalization and/or medical evacuation the insurer will work directly with the hospital and evacuation services on your behalf. They work very hard to ensure you do not have to pay out-of-pocket. However, should you require to visit an urgent care facility they will not accept any insurance, so you most likely will have to pay out of pocket and, upon your claim being approved, be reimbursed for your expenses.
