Photo © Getty Images / John Coletti

Travel insurance when visiting Ecuador

From Old Town Quito to the magnificent Galapagos, Ecuador has plenty to explore. Make sure you're covered.

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Ecuador is rich in culture, with historic cities, spectacular scenery and countless opportunities to get active. Exploring Ecuador's UNESCO historic centers in Quito and Cuenca, kayaking through the Amazon and hiking the Andes are all great ways to experience this country. And many travelers consider the biodiverse Galapagos Islands to be the trip of a lifetime.

Emergencies can affect even the best-planned trip: natural disasters, strikes, unexpected illness and theft are just a few things that can derail your travels. You should consider travel insurance in case you need to recoup losses resulting from unforeseeable events.

World Nomads may provide cover (up to the policy limits) for:


San Rafael (Coca) Falls on Quijos River
San Rafael (Coca) Falls on Quijos River. Photo credit: Getty Images / Kevin Schafer

What should I look out for when traveling to Ecuador?

A travel insurance plan that includes trip cancellation and interruption coverage can help protect your trip investment; baggage cover can help you recoup some costs in case of bag delay or loss; and emergency medical can help if you get sick or injured while on the road.

World Nomads offers two plans to choose from: a Standard Plan and an Explorer Plan. The Standard Plan includes a range of benefits such as overseas emergency medical, baggage delay, trip cancellation and cover for more than 150 activities. Our Explorer plan offers some additional benefits along with higher benefit limits. Travel insurance does not cover everything so be sure to read your policy wording to make sure it meets your needs.

Trip cancellation and trip interruption

World Nomads Travel Insurance may cover trip cancellation due to unforeseen circumstances. If there’s a death in your immediate family, or if you or a close family member becomes sick or injured and a doctor says you can’t travel to Ecuador, travel insurance may reimburse any non-refundable, prepaid trip arrangements.

While you’re on the road, a World Nomads policy can provide important benefits. If you need to cut your trip short due to an emergency back home, your trip interruption benefits may cover the costs for your return trip home plus any forfeited prepaid, unused, non-refundable trip expenses up to the limits shown in your Summary of Cover.

When filing a claim for either cancellation or interruption, you will need to submit documentation for all non-refundable, prepaid trip costs and associated expenses.

Overseas emergency medical coverage

Your domestic health insurance is unlikely to be accepted in Ecuador. If you become ill or injured while traveling in Ecuador without overseas travel cover, any emergency medical or dental costs (or even worse, emergency evacuation back to your home country) will be at your expense.

Accidents and illness can happen on vacation, from food poisoning to twisting your ankle on the cobblestones in Quito or getting in the way of an angry sea lion on San Cristobal. A travel insurance plan which offers cover for emergency overseas medical expenses may help in unexpected situations.

Depending on your country of residence and the plan you select, you may have cover for some COVID-19-related events. For details on cover available to you, select your Country of Residence and read our What’s Covered for Coronavirus article.

Guayas Province, Guayaquil, Las Penas
Guayas Province, Guayaquil, Las Penas. Photo credit: Getty Images / Westend61

Access to our 24/7 Emergency Assistance Team when you need help

Having a medical emergency while traveling can be scary, but with a World Nomads travel insurance policy, you are not alone. Our 24/7 Emergency Assistance Team can help you find appropriate medical care and translation services, liaise with doctors and even arrange upfront payment if required.

Some of the best sites in Ecuador are remote. This is where our Emergency Assistance Team can help arrange emergency evacuation to the closest medical facility or repatriation when medically necessary.

Delayed, lost, or stolen baggage

If you’re checking a bag, there’s always a chance it could take a detour en route to Ecuador. Bag delay benefits may cover the essentials including a change of clothes until your bag catches up with you. Waiting periods may apply and vary by policy and country of residence.

Lost or stolen baggage and belongings may also be covered, for example, a phone swiped from your bag in a crowded Quito market, or a bag permanently lost by an airline (with travel insurance cover being secondary to airline reimbursement).

To keep your belongings safe, use a concealed money belt or cross-body bag to hold your travel documents, valuables and money.

If your bags or belongings are damaged or stolen, file an incident report with local authorities or your common carrier immediately. Where theft has occurred, this must be reported to the police. You’ll need this documentation and any relevant receipts when you make a claim.

Quito from above
Quito from above. Photo credit: Getty Images / John Coletti

Cover for 150+ activities and sports when in Ecuador

Ecuador boasts no shortage of opportunities to get active, from mountain biking the legendary Mama Rumi trail to rafting on the Quijos River. Surfing, snorkeling and hiking are just a few of the activities on offer in the Galapagos. World Nomads offers travel insurance cover for more than 150 adventure activities and sports. Read your policy to make sure your chosen activities are covered.

What’s not covered

Travel insurance isn’t designed to cover everything – so make sure you know what you’re covered for. Some things we don’t cover include but are not limited to:

  • Losses caused by negligent policyholder behavior, so no selfies in roped off areas or riding a scooter without a helmet.
  • Pre-existing medical conditions as explained in your policy wording.
  • Not following orders of your treating physician or Emergency Assistance Team.
  • Participation in activities or sports not listed in the plan you have purchased.
  • Stolen, lost or damaged personal belongings that were left unattended.

This is a summary of cover only. Travel insurance has terms, conditions, limits and exclusions. Read your chosen policy carefully, and please reach out if you have any questions about what’s covered and what’s not. We’re happy to help.

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team
Photo © Sergio Formoso/Getty

Travel insurance when visiting Morocco

Learn more about World Nomads travel insurance for your trip to Morocco.

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Whether exploring the mesmerizing Marrakesh Medina, venturing through the Atlas Mountains and its Berber communities, or feeding your cultural curiosity, Morocco will deliver surprising adventures. But before you head to North Africa, you may want to consider travel insurance; it could prevent you from learning a hard lesson the costly way.

The Souk of Marrakech, Morocco
The Souk of Marrakech, Morocco. Photo credit: Getty Images / Andrea Pistolesi

What’s covered?

With World Nomads you can buy travel insurance as soon as your trip is locked in or when you’re already in Morocco (waiting periods apply), it’s entirely up to you.

World Nomads offers two plans – Standard and Explorer – each provides different levels of coverage depending on your Country of Residence and what level of cover you need.

Here are some of the highlights of our cover:

  • Coverage for extended stays
  • World Nomads’ family plans
  • Overseas emergency medical and hospital expenses
  • Cover for 150+ activities, sports, and experiences
  • Unexpected trip cancellation
  • Travel delays /trip interruption
  • Baggage and personal effects cover
  • 24/7 worldwide Emergency Assistance.

What should I look out for when traveling to Morocco?

As intriguing as this North African nation is, there are some things you should have in mind to ensure your holiday is memorable for all the right reasons.

Here are some tips on how to make the most of your trip:

  • Lost, stolen, damaged or delayed baggage cover: in the unfortunate event that your luggage or personal items are accidentally damaged or stolen, you may be able to claim your unexpected costs. In addition, if your luggage is delayed more than 24 hours (more than 12 hours for US residents), you may be entitled to replacement costs. Check your policy wording carefully as terms and conditions apply.
  • Cover for overseas medical emergencies and cover for Coronavirus-related events: depending on your Country of Residence, World Nomads offers cover for some Coronavirus-related events to help if your trip is derailed by COVID-19. Check your policy carefully as benefit limits apply and vary between plans.
  • Adventure activity and sports cover when in Morocco: we cover more than 150 activities, sports and experiences worldwide – including backpacking, kayaking, hiking, and bungee jumping. However, not all are covered under every plan, you can read about the activities covered for your Country of Residence. Many activities also have specific conditions and exclusions you should read up on before you go. Depending on your country of residence and the level of cover you’ve chosen, you may need to add activities to your policy. Terms and conditions apply.
TCap Spartel Lighthouse near Tangier Morocco
Cap Spartel Lighthouse near Tangier Morocco. Photo credit: Getty Images / Albert Engeln

What’s not covered?

Here are some of the things we do not provide cover for:

  • Pre-existing medical conditions –see the policy wording for details.
  • Participation in a sport or activity not listed in the policy wording or agreed by World Nomads where you haven’t paid the required additional premium.
  • Costs arising from refusal to be repatriated once declared medically unfit to continue a trip
  • Non-emergency treatment that can wait until you return home (it's not health insurance, it's travel insurance for medical emergencies)
  • Traveling to, planning to travel to, or choosing to remain in a country or region that is subject to a ‘Do Not Travel’ or in some cases ‘Avoid Essential Travel’ warning issued by the government in your Country of Residence.
  • Expenses you have not made every reasonable attempt to recover from the carrier, accommodation provider, booking or travel agents, any compensation scheme, or other source.

Travel insurance and safety tips when visiting Morocco

As fascinating as Morocco is, following some tips on how to stay safe and make the most of your travel insurance policy will help.

Petty crime in popular Moroccan hotspots

Wandering through the streets of Marrakesh, Casablanca, Tangier, Fez, Agadir and Essaouira can be an insightful experience, but you must keep your wits about you and ensure you always have your valuables in sight. Bag snatching and pickpockets often target these popular tourist areas, and women, if traveling alone, may be the subject of unwanted attention. We offer cover if you're after travel insurance for your tech gear and other high-value items. To upgrade the cover for high-value items, list them on your policy and pay the additional premium.

Terrorism and protests

Terrorist cells do target the Maghreb region of North Africa which includes Morocco, so it’s crucial that you monitor the media. You should always take government warnings and travel alerts seriously. These groups often seek out populated areas and can also be active in mountain regions.

Demonstrations are also possible, and it’s worth bearing in mind that public protests and events that draw large groups of people can turn violent. The status of the Western Sahara has been an issue of dispute, and tensions can boil over. To avoid being caught up in a protest, take care on days of national or commemorative significance and be extra vigilant on weekends, especially around the time of Friday prayers.

World Nomads offers trip delay coverage, and trip interruption may apply if your trip can’t be completed or it’s necessary to return home early. If you actively involve yourself in a protest, you are putting yourself and your insurance cover at risk.

Tourist at Ait Benhaddou at sunrise, Morocco
Tourist at Ait Benhaddou at sunrise, Morocco. Photo credit: Getty Images / Matteo Colombo

Avoid drinking / swimming in freshwater

Some waterborne and foodborne diseases are common across Morocco, so travelers are advised to only drink treated, filtered or bottled water, to avoid ice cubes and not to swim in fresh water.

Contaminated water, which can cause nausea, vomiting, stomach cramps, and diarrhea, can lay you up for days, the most serious outcome of which is dehydration. This can be deadly, so don’t rely on your own instincts, instead seek medical advice immediately.

Our 24/7 Emergency Assistance Team will be able to give you advice on what to do, help locate suitable medical facilities (particularly in remote areas) and will monitor your medical treatments to make sure you are given proper care.

Our policies can offer overseas emergency medical benefits. Check your policy to see what the maximum amount of coverage you have, as it will vary depending on your home country and the plan you’ve selected. If you want to claim your medical expenses, be sure to keep records and receipts of your doctor’s visits and medical treatment, and any other documentation to support your claim.

When to visit Morocco?

If you want to avoid large crowds, the best time to visit Morocco is autumn (September to November) or early spring (March to April). If you are traveling in summer, then the best months are June to August. You should know there will be bigger crowds in the summer months, especially if you plan to visit some of its seaside hot spots such as Tangier, Essaouira and Taghazout.

About World Nomads

World Nomads polices are designed by travelers for travelers to provide simple and flexible travel insurance. Featuring coverage for more than 150 activities, you can get a quote, claim, or extend your policy online at www.worldnomads.com. All the information we provide about travel insurance is a brief summary only. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the travel insurance plans described. Coverage may not be available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

Traveler Tip 1make copies of all key documents you’ll be traveling with – passport, ID, travel insurance, receipts, vouchers, addresses, transportation tickets – and keep them separate from the originals while abroad so you’ll have backups and proof of purchase if anything happens.

Traveler tip 2: if you’re a victim of theft, to file a claim, be sure you get a police report or other written documentation such as a property irregularity report from your common carrier.

Traveler tip 3:  many countries may require proof of vaccination before you can enter, and some have introduced visas and travel insurance minimum requirements. Do your research before you go as travel insurance does not cover expenses you incur because you don’t have the correct visas to enter your intended destination(s). Make sure you have the required proof of any vaccinations so you can easily produce them while traveling overseas.

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team
Photo © Christian Wheatley

Travel insurance for water sports and activities

What to know when getting your adrenaline rush in and around the water

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Making the most of stand-up paddle boarding (SUP) in Aruba, a casual reef snorkeling experience in Hawaii, oryou want to dial up the adrenaline and go parasailing in France.

 As fun as they sound, water sports activities aren’t always smooth sailing. World Nomads travel insurance can help you keep your head above water if the unexpected occurs.

What does World Nomads travel insurance cover?

Here are some of the key benefits of our coverage, depending on your Country of Residence and the plan you’ve selected:

  • Emergency medical and evacuation coverage – if you or a member of your family suffers an injury or accident whilst participating in a covered water sports activity.
  • Baggage and high value items cover – if your baggage or items are stolen, lost or damaged you may be covered, including if your bags are delayed.
  • Cover for Coronavirus-related events – depending on your Country of Residence our policies offer medical coverage for Coronavirus. Our Explorer Plan also offers cover for Coronavirus travel costs.
  • Coverage for extended stays – your plan can be extended while still traveling for up to 12 months from your departure date (terms and conditions apply).

Why should I consider travel insurance when doing a water sports activity?

With 71% of the Earth being covered by water, there’s no shortage of wet and wild adventures to be had on your travels. But before you head off it might be worth considering how travel insurance may help you have a safer and fun holiday. 

Our policies can help with medical costs and evacuation if you suffer an injury while sailing the Italian coastline and need to seek medical treatment. Travel insurance can also help if your surfboard is damaged whilst on the way to your surfing adventure in Australia. Having travel insurance can even help if your diving trip in Thailand by is cancelled due to an insured event by the tour provider and you’re left out of pocket.

Make sure that you’ve selected the right travel insurance plan for your specific needs. With World Nomads you can get a quote, make a claim, or extend your policy instantly online, even while traveling.

woman kayaking in Slovenia
Woman kayaking in Slovenia. Photo credit: Getty Images/Brusonja

What's covered by water sports activity insurance?

We want you to have the best experience on your travels, so we’ve designed our plans to cover the water sports that our nomads love the most including:

  • Dragon boating
  • Fishing
  • Jet Skiing
  • Kayaking
  • Snorkelling
  • Scuba diving (qualified to 40 metres)
  • Surfing
  • Stand-up paddle boarding. 

World Nomads offers two plans – Standard and Explorer. Each policy provides different levels of coverage depending on what you need and your Country of Residence:

  • The Standard Plan covers a range of benefits and certain adventure activities and has lower coverage limits.
  • The Explorer Plan covers all the benefits of the Standard plan, with larger coverage limits, more benefits and covers more sports and activities.
  • Both the Standard and Explorer plans offer cover for nominated low-risk water sports under “Level 1” cover. If you plan to participate in higher-risk water sports, as listed in section 8 of the PDS, you may need to upgrade your Standard or Explorer plan to “level 2” or “level 3” cover depending on which water sports activities you plan on participating in.

 Depending on the level of cover you choose and your Country of Residence, our policies may cover you for the following when participating in water sports activities:

  • Medical emergency: if you suffer an accident on injury whilst participating in a water sports activity, you are covered for medical expenses incurred including evacuation and even repatriation if you need to return home.
  • Trip cancellation: if any part your trip is cancelled due to unforeseen circumstances you may be covered for expenses incurred as a result of the cancellation.
  • Cover for stolen baggage and gear: if your gear is lost, stolen or damaged on your trip you may be able to claim to have your gear replaced or repaired.
  • Natural disaster: If a natural disaster impacts your planned water sports adventure our policies may cover you if you need to cancel or interrupt your travel plans.

What's not covered

While there are several circumstances we can offer coverage for, there are also those we just won’t cover. These include, but are not limited to:

  • Damage to any sporting equipment while in use, sporting equipment over 3 years old or damage to or theft of any water sports equipment that are left unsupervised in a public place.
  • Participation in a sport or activity not listed in the policy wording or agreed by World Nomads where you haven’t paid the required additional premium.
  • If you travel against medical advice or neglect to adhere to government ‘Do Not Travel’ warnings issued prior to departure. (see US Department of State).
  • A loss arising from participating in or training for a competition or race where you receive a financial reward (i.e., an appearance fee, a wage or salary).
  • Any pre-existing medical conditions.
  • Any costs related to illegal activities or being under the influence of drugs or alcohol.

    Key tips for water activities and sports

    • Keep your receipts and paperwork:any claim you make will need supporting documentation such as receipts of your purchases. Keep these with you in printed or digital form if you intend to make a claim.
    • It pays to be prepared:check the weather, check your equipment, and check the credentials of your instructors and guides – if any seem unreliable then reconsider if it’s a smart move to go.
    • Monitor weather conditions and consider your fitness: you may want to reconsider your plans for a water-based holiday if you’re traveling to an island nation during the least optimal season weather-wise. You also need to ensure you are fit enough to take on any water-related activities or sports that you plan on doing. There’s no point signing up for cage-diving for instance if you’re prone to panicking or aren’t a proficient swimmer.
    • Don’t get in over your head:be responsible when choosing a water sports activity. Does it suit your experience level? Are you using an accredited tour operator? Make sure to wear appropriate safety gear.

      This is not a full list of what's covered and what's not; please check your Policy Wording for a full list of terms, conditions, limitations and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.

       


      True Claims Stories

      • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
        L.D.
        U.S. resident in Spain
      • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
        A.B.
        Australian in Thailand
      • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
        T.R.
        Canadian in Malaysia

      24/7 emergency assistance

      Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

      Are you in need of emergency assistance right now?

      Contact the team

      Travel Insurance Benefits: how we can take care of you

      Trip Cancellation

      Been working hard for your trip?

      We'll work hard to protect it.

      Trip Protection
      • Unexpectedly hospitalised?
      • Travel buddy unfit to travel?
      • Been made redundant?

      We’ve got your back.

      Emergency Medical Expenses

      Feeling fit and healthy? What if you get sick or injured?

      Take the pain out of medical or dental costs.

      Emergency Medical Insurance
      • Need meds quick?
      • Accidentally injured?
      • Suddenly sick?

      We’ve got your back.

      Emergency Medical Transportation

      Know where the nearest hospital is?

      Don’t stress, we’ll get you there quickly.

      Evacuation and Repatriation
      • Banged up abroad?
      • Need a hospital urgently?
      • Medivac home?

      Help starts here.

      Protect your gear

      Love photography, filming or sport?

      Cover your bags, tech or gear.

      Protect your gear
      • Luggage lost?
      • Airline lost your gear?
      • Tech trashed?

      Help starts here.

      • Emergency Overseas Medical & Dental Expenses
      • Emergency Medical Evacuation & Repatriation
      • Trip Cancellation or Interruption
      • 24-Hour Assistance Services
      • Baggage
      • And more (depending on your country of residence)
      *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.
      Photo © Christian Wheatley

      Travel insurance for water sports and activities

      What to know when getting your adrenaline rush in and around the water

        As featured in:

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      With the Earth covered in so much water across oceans, lakes and rivers there’s plenty of opportunity to have some serious adventures on your travel. Whether you’re planning on surfing in Bali, rafting on the Colorado River or sailing the Mediterranean, World Nomads travel insurance can help you and your family if the unexpected happens.

      What does World Nomads travel insurance cover?

      World Nomads may offer cover for the following (up to the policy limits):

      • Emergency medical and evacuation coverage – if you or a member of your family suffers an injury or accident whilst participating in a covered water sports activity.
      • Baggage and high value items cover – if your baggage or items are stolen, lost or damaged you may be covered, including if your bags are delayed.
      • Cover for Coronavirus-related events – our policies offer medical coverage if you or your family are diagnosed with Coronavirus. You may also be covered for Coronavirus-related travel costs such as quarantine and trip cancellation, depending on which policy you choose.
      • Coverage for extended stays – your plan can be extended while still travelling for up to 12 months from your departure date (terms and conditions apply).

      Why should I consider travel insurance when doing a water sports activity?

      Before you head off on your adventure it might be worth considering how travel insurance can ensure that your holiday dreams don’t turn into a nightmare.

      Our policies can help with medical costs and evacuation if you suffer an injury while sailing the Galapagos Islands and need to seek medical treatment. Having travel insurance can even help if your diving trip to the Great Blue Hole in Belize by is cancelled by the tour provider due to an insured event and you’re left out of pocket.

      Our policies cover a wide range of water sports activities, so don’t leave your aquatic adventure up to chance.


      Travel insurance tip: if you’ve already arrived at your overseas holiday destination and forgot to buy travel insurance before leaving New Zealand, don’t panic. You can visit the World Nomads website at any time of the day or night to purchase a policy.



      What's covered by travel insurance for water activities and sports?

      We want you to have the best experience on your travels, so we’ve designed our plans to cover the water sports that our nomads love the most including:

      • Dragon boating
      • Jet Skiing
      • Wakeboarding
      • Kiteboarding
      • Windsurfing
      • Boating (inland and coastal waters)
      • Parasailing
      • Kayaking
      • Snorkelling
      • Stand-up paddleboarding.

      We can even offer cover for experiences that really push the limits including:

      • Outdoor endurance, multi-sport and triathlon events (less than ultra-distance)
      • Shark cage diving
      • Cavern diving (qualified to 40 metres).

      World Nomads offers two plans – Standard and Explorer. Each policy provides different levels of coverage depending on what you need:

      • The Standard Plan covers a range of benefits and certain adventure activities and has lower coverage limits.
      • The Explorer Plan covers all the benefits of the Standard plan, with larger coverage limits, more benefits and covers more sports and activities.
      • Both the Standard and Explorer plans offer cover for nominated low-risk water sports under “Level 1” cover. If you plan to participate in higher-risk water sports, as listed in section 8 of the Policy Document, you may need to upgrade your Standard or Explorer plan to “level 2” or “level 3” cover depending on which water sports activities you plan on participating in. 

      Depending on the level of cover you choose, our policies may cover you for the following when participating in water sports activities:

      • Medical emergency: if you suffer an accident on injury whilst participating in a water sports activity, you may be covered for medical expenses incurred including evacuation and even repatriation if you need to return home.
      • Trip cancellation: if any part your trip is cancelled due to unforeseen circumstances you may be covered for expenses incurred as a result of the cancellation.
      • Cover for stolen baggage and gear: if your gear is lost, stolen or damaged on your trip you may be able to claim to have your gear replaced or repaired.
      • Natural disaster: If a natural disaster impacts your planned water sports adventure our policies may cover you if you need to cancel or interrupt your travel plans.
      woman kayaking in Slovenia
      Woman kayaking in Slovenia. Photo credit: Getty Images/Brusonja

      What's not covered?

      While there are several circumstances we can offer coverage for, there are also those we just won’t cover. These include, but are not limited to:

      • Damage to any sporting equipment while in use, sporting equipment over 3 years old or damage to or theft of any water sports equipment that are left unsupervised in a public place.
      • If you travel against medical advice or neglect to adhere to New Zealand Government ‘Do Not Travel’ warnings issued prior to departure. Find out more at Safe Travel NZ.
      • A loss arising from participating in or training for a competition or race where you receive a financial reward (i.e., an appearance fee, a wage or salary).
      • Any adventure activities or sports that aren’t covered by our policies.
      • Any pre-existing medical conditions.
      • Any costs related to illegal activities or being under the influence of drugs or alcohol.

        Tips for your water activity and sports sports trip

        • Keep your receipts and paperwork:any claim you make will need supporting documentation such as receipts of your purchases. Keep these with you in printed or digital form if you intend to make a claim.
        • It pays to be prepared:check the weather, check your equipment, and check the credentials of your instructors and guides – if any seem unreliable then reconsider if it’s a smart move to go.
        • Don’t get in over your head:be responsible when choosing a water sports activity. Does it suit your experience level? Are you using an accredited tour operator? Make sure to wear appropriate safety gear.

          This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.

          The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.

           


          True Claims Stories

          • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
            L.D.
            U.S. resident in Spain
          • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
            A.B.
            Australian in Thailand
          • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
            T.R.
            Canadian in Malaysia

          24/7 emergency assistance

          Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

          Are you in need of emergency assistance right now?

          Contact the team

          Travel Insurance Benefits: how we can take care of you

          Trip Cancellation

          Been working hard for your trip?

          We'll work hard to protect it.

          Trip Protection
          • Unexpectedly hospitalised?
          • Travel buddy unfit to travel?
          • Been made redundant?

          We’ve got your back.

          Emergency Medical Expenses

          Feeling fit and healthy? What if you get sick or injured?

          Take the pain out of medical or dental costs.

          Emergency Medical Insurance
          • Need meds quick?
          • Accidentally injured?
          • Suddenly sick?

          We’ve got your back.

          Emergency Medical Transportation

          Know where the nearest hospital is?

          Don’t stress, we’ll get you there quickly.

          Evacuation and Repatriation
          • Banged up abroad?
          • Need a hospital urgently?
          • Medivac home?

          Help starts here.

          Protect your gear

          Love photography, filming or sport?

          Cover your bags, tech or gear.

          Protect your gear
          • Luggage lost?
          • Airline lost your gear?
          • Tech trashed?

          Help starts here.

          • Emergency Overseas Medical & Dental Expenses
          • Emergency Medical Evacuation & Repatriation
          • Trip Cancellation or Interruption
          • 24-Hour Assistance Services
          • Baggage
          • And more (depending on your country of residence)
          *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.
          Photo © Christian Wheatley

          Travel insurance for water sports and activities

          What to know when getting your adrenaline rush in and around the water

            As featured in:

          • As featured in:

          Water, water everywhere! Whether you’re planning to set sail on your holiday, scuba dive the world’s great reefs, or you’re going to bounce down a canyon on a white-water adventure, World Nomads travel insurance can help you and your family if the unexpected happens.

          What does World Nomads travel insurance cover?

          Some of the key benefits that you may be covered for (up to the befit limits) include:

          • Emergency medical and evacuation coverage – if you or a member of your family suffers an injury or accident whilst participating in a covered water sports activity.
          • Baggage and high-value items cover – if your baggage or items are stolen, lost or damaged you may be covered, including if your bags are delayed.
          • Cover for Coronavirus-related events – our policies offer medical coverage if you or your family are diagnosed with Coronavirus. You may also be covered for Coronavirus-related travel costs such as quarantine and trip cancellation, depending on which policy you choose.
          • Coverage for extended stays – Your plan can be extended while still travelling for up to 12 months from your departure date (terms and conditions apply).

          Why should I consider travel insurance when doing a water sports activity?

          Before you head off on your adventure it might be worth considering how travel insurance can ensure that your holiday dreams don’t turn into a nightmare.

          Our policies can help with medical costs and evacuation if you suffer an injury while sailing in the Greek Islands and need to seek medical treatment. Travel insurance can also help if your surfboard is damaged while on your way to your surfing adventure in Hawaii.

          Having travel insurance can even help if your diving trip to the Great Barrier Reef by is cancelled due to an insured event by the tour provider and you’re left out of pocket.

          Our policies cover a wide range of water sports activities, so don’t leave your aquatic adventure up to chance.

          What’s covered by water sports activity insurance?

          We want you to have the best experience on your travels, so we’ve designed our plans to cover the water sports that our nomads love the most including: 

          • Dragon boating
          • Jet Skiing
          • Kayaking
          • Snorkelling
          • Scuba diving (qualified to 40 metres)
          • Surfing
          • Stand-up paddleboarding.

          We can even offer cover for experiences that really push the limits including:

          • Outdoor endurance, multi-sport and triathlon events (less than ultra-distance)
          • Shark cage diving
          • Cavern diving (qualified to 40 metres).

          World Nomads offers two plans – Standard and Explorer. Each policy provides different levels of coverage depending on what you need:

          • The Standard Plan covers a range of benefits and certain adventure activities and has lower coverage limits.
          • The Explorer Plan covers all the benefits of the Standard plan, with larger coverage limits, more benefits and covers more sports and activities.
          • Both the Standard and Explorer plans offer cover for nominated low-risk water sports under “Level 1” cover. If you plan to participate in higher-risk water sports, as listed in section 8 of the PDS, you may need to upgrade your Standard or Explorer plan to “level 2” or “level 3” cover depending on which water sports activities you plan on participating in.

          Depending on the level of cover you choose, our policies may cover you for the following when participating in water sports activities:

          • Medical emergency: if you suffer an accident on injury whilst participating in a water sports activity, you are covered for medical expenses incurred including evacuation and even repatriation if you need to return home.
          • Trip cancellation: if any part your trip is cancelled due to unforeseen circumstances you may be covered for expenses incurred as a result of the cancellation.
          • Cover for stolen baggage and gear: if your gear is lost, stolen or damaged on your trip you may be able to claim to have your gear replaced or repaired.
          • Natural disaster: If a natural disaster impacts your planned water sports adventure our policies may cover you if you need to cancel or interrupt your travel plans.

          woman kayaking in Slovenia
          Woman kayaking in Slovenia. Photo credit: Getty Images/Brusonja

          What's not covered?

          While there are several circumstances we can offer coverage for, there are also those we just won’t cover. These include, but are not limited to:

          • Damage to any sporting equipment while in use, sporting equipment over 3 years old or damage to or theft of any water sports equipment that are left unsupervised in a public place.
          • If you travel against medical advice or neglect to adhere to Australian Government ‘Do Not Travel’ warnings issued prior to departure. Find out more at Smartraveller.
          • A loss arising from participating in or training for a competition or race where you receive a financial reward (i.e., an appearance fee, a wage or salary).
          • Any adventure activities or sports that aren’t covered by our policies.
          • Any pre-existing medical conditions.
          • Any costs related to illegal activities or being under the influence of drugs or alcohol.

            Tips for your water activity and sports trip

            • Keep your receipts and paperwork:any claim you make will need supporting documentation such as receipts of your purchases. Keep these with you in printed or digital form if you intend to make a claim.
            • It pays to be prepared:check the weather, check your equipment, and check the credentials of your instructors and guides – if any seem unreliable then reconsider if it’s a smart move to go.
            • Don’t get in over your head:be responsible when choosing a water sports activity. Does it suit your experience level? Are you using an accredited tour operator? Make sure to wear appropriate safety gear.

              This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.


              True Claims Stories

              • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
                L.D.
                U.S. resident in Spain
              • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
                A.B.
                Australian in Thailand
              • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
                T.R.
                Canadian in Malaysia

              24/7 emergency assistance

              Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

              Are you in need of emergency assistance right now?

              Contact the team

              Travel Insurance Benefits: how we can take care of you

              Trip Cancellation

              Been working hard for your trip?

              We'll work hard to protect it.

              Trip Protection
              • Unexpectedly hospitalised?
              • Travel buddy unfit to travel?
              • Been made redundant?

              We’ve got your back.

              Emergency Medical Expenses

              Feeling fit and healthy? What if you get sick or injured?

              Take the pain out of medical or dental costs.

              Emergency Medical Insurance
              • Need meds quick?
              • Accidentally injured?
              • Suddenly sick?

              We’ve got your back.

              Emergency Medical Transportation

              Know where the nearest hospital is?

              Don’t stress, we’ll get you there quickly.

              Evacuation and Repatriation
              • Banged up abroad?
              • Need a hospital urgently?
              • Medivac home?

              Help starts here.

              Protect your gear

              Love photography, filming or sport?

              Cover your bags, tech or gear.

              Protect your gear
              • Luggage lost?
              • Airline lost your gear?
              • Tech trashed?

              Help starts here.

              • Emergency Overseas Medical & Dental Expenses
              • Emergency Medical Evacuation & Repatriation
              • Trip Cancellation or Interruption
              • 24-Hour Assistance Services
              • Baggage
              • And more (depending on your country of residence)
              *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.
              Photo © Saro17

              Travel insurance when cycling

              Take life by the handlebars and check out World Nomads travel insurance plans when cycling on your next overseas adventure.

                As featured in:

              • As featured in:

              For lovers of cycling, traveling through a city or a whole region on two wheels can be an eye-opening experience. It can help you get in shape, it’s the environmentally-friendly option, and you get to make as many pit stops to rest and explore as you want.

              But with all the positives of cycling, there’s also the chance that you could get caught up in an accident and end up with a sprained ankle, a broken arm, or even worse end up in hospital due to a major accident. That’s why you should consider travel insurance if you need to cover your tracks.


              How you may benefit from World Nomads travel insurance cover

              When choosing World Nomads products, you’ll have access to two simple and flexible plans – Standard and Explorer. We offer cover (up to the policy limits) for:

              • Baggage protection: had your stuff stolen while cycling? Our gear coverage may help with replacing belongings that were swiped.
              • Emergency overseas medical: cycling through the Alps and taking in the fresh air can be great for the body and the mind, but not if it ends up in a bad injury. Emergency medical coverage will come in handy in the case of an accident, illness or injury.
              • Evacuation: your cycling route may be far away from medical facilities. With our cover, you can get transported to the medical facility best for your care, subject to approval from World Nomads. Note, there is no cover for search and rescue expenses.
              • Trip cancellation: has a sick or injured traveling companion put a stop to your cycling trip in New Zealand? Depending on your plan you may be able to recover your unused, prepaid travel expenses.
              • 24-hour emergency assistance: if you find yourself in need of urgent medical help, it’s not always easy to find help. World Nomads provides 24-hour Emergency Assistance. Our staff can assist you all the way from needing directions to a medical facility, helping with multi-lingual services, to urgent medical evacuation if you’ve suffered an injury or fall ill.
              • Coverage for some Coronavirus (COVID-19) related events: to find out more, including benefit limits and exclusions, read our What's covered for Coronavirus article

              What’s covered for cycling?

              Under both of World Nomads plans – Standard and Explorer – you may be automatically covered under the Standard Plan, or you’ll need to upgrade to the Explorer Plan depending on the type of cycling activity you’re doing. Depending on your country of residence and the plan you’ve selected, you could be covered for the following cycling activities:

              1. Cycling (incidental to the trip): automatically covered - level 1 activity
              2. Cycling (on an organised tour): automatically covered - Level 1 activity
              3. Cycling (independent cycle touring): upgrade to Explorer plan - level 2 activity
              4. Cycling (up to 4,500 meters – all styles including touring and organised tours): automatically covered - Level 1 activity. Policy excludes Yungas Road/Death Road. Special Exclusion (v)
              5. Cycling (up to 6,000 meters – all styles including touring and organised tours): upgrade to Explorer plan - level 2 activity. Policy excludes Yungas Road/Death Road. Special Exclusion (v)
              6. Cycling over 6,000 metres in elevation: Not covered.

              Note: all our plans are different and may require an upgrade to include cycling at certain altitude. In some instances, you must be with a professional, qualified and licensed cycling guide, instructor or operator. Terms and conditions, limits and exclusions, apply. Read your policy wording carefully to choose the right plan and cycling option for your trip.

              For more information on cycling and mountain biking coverage check out our Help Centre article, ‘Am I covered if I'm cycling or mountain biking?’ in the Help Centre which explains what you need to know to be adequately covered. Choose your country of residence and you’ll access the most up to date information.


              A happy couple riding bikes in a cityA couple riding bikes in New York City. Photo credit: Getty Images/Cavan Images

              Know where you’re going and what to do if the unexpected happens

              Before you hit the road with your bike, helmet and gear, it pays to arm yourself with these cycling tips for a safer trip:

              • Include all countries you’re visiting or traveling through on your policy: as well as all the adventure activities you’re planning to do or participate in. With World Nomads you’ll have a choice of more than 200 activities, sports and experiences to choose from.
              • Check you have all your paperwork: you’ll need to have all the appropriate paperwork, these may include any required vaccinations, visitor permits if you plan to visit any national parks, and special tourist visas for the countries you’ll be visiting,
              • Be responsible when choosing a cycling destination or activity: does the cycling tour your planning suit your experience level? Are there any travel or weather alerts for your destination? Have you got a ‘fit for travel’ thumbs up from your doctor to take on the mountains and specific altitudes? Do you need to use an accredited tour provider or operator? Can our 24/7 Emergency Assistance Team reach you if you get into trouble?
              • Wear a helmet and visible clothing: this should be a no brainer, but it’s still worth mentioning, as in many countries around the world, the locals don’t wear helmets when cycling. Another no brainer is if you’re planning to ride at night, you should have high vis clothing on yourself, your bike, or both to make sure other riders and vehicles see you.
              • Proof of purchase: remember that any claim you make will need supporting documentation such as receipts of your purchases. Keep these with you in printed or digital form if you intend to make a claim.

              Travel insurance tip: World Nomads provides travel insurance for more than 200 activities, sports and experiences. While this list might seem exhaustive, it doesn’t cover everything. That’s why you shouldn’t take for granted that your preferred activities will be covered. You can’t upgrade your level of cover mid-way through your holiday, so do consider this wisely.


              What's not covered?

              Some things we may not cover include:

              • If you refuse to be repatriated or evacuated
              • If you don’t follow your doctor’s instructions or what we or the 24/7 Emergency Assistance Team advise you to do
              • Damage to any sporting equipment while in use; loss, damage or theft of any sporting equipment left unattended. Please note that depending on your country of residence and the plan you’ve selected you may not be covered for bicycles and bicycle accessories.
              • Any pre-existing medical condition(s) as explained in the policy wording
              • Expenses that can be recovered from another source, e.g., transport carriers or accommodation providers
              • Unattended baggage or personal items
              • Participating or training in activity or sport at a professional level
              • Any search or rescue operations as explained in the policy wording
              • Misuse or being under the influence of alcohol or drugs.
              • Fraudulent or criminal acts.

                This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.


                True Claims Stories

                • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
                  L.D.
                  U.S. resident in Spain
                • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
                  A.B.
                  Australian in Thailand
                • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
                  T.R.
                  Canadian in Malaysia

                24/7 emergency assistance

                Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

                Are you in need of emergency assistance right now?

                Contact the team

                Travel Insurance Benefits: how we can take care of you

                Trip Cancellation

                Been working hard for your trip?

                We'll work hard to protect it.

                Trip Protection
                • Unexpectedly hospitalised?
                • Travel buddy unfit to travel?
                • Been made redundant?

                We’ve got your back.

                Emergency Medical Expenses

                Feeling fit and healthy? What if you get sick or injured?

                Take the pain out of medical or dental costs.

                Emergency Medical Insurance
                • Need meds quick?
                • Accidentally injured?
                • Suddenly sick?

                We’ve got your back.

                Emergency Medical Transportation

                Know where the nearest hospital is?

                Don’t stress, we’ll get you there quickly.

                Evacuation and Repatriation
                • Banged up abroad?
                • Need a hospital urgently?
                • Medivac home?

                Help starts here.

                Protect your gear

                Love photography, filming or sport?

                Cover your bags, tech or gear.

                Protect your gear
                • Luggage lost?
                • Airline lost your gear?
                • Tech trashed?

                Help starts here.

                • Emergency Overseas Medical & Dental Expenses
                • Emergency Medical Evacuation & Repatriation
                • Trip Cancellation or Interruption
                • 24-Hour Assistance Services
                • Baggage
                • And more (depending on your country of residence)
                *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.
                Photo © Andresr/IStock

                What to do if you fall suddenly ill

                  As featured in:

                • As featured in:

                1. Seek medical attention

                If you’re traveling and suddenly fall ill, the steps below can help you get the care that you need and help you understand what’s needed to make a claim.

                If you suddenly fall ill at any time during your trip, go to the nearest medical centre or hospital. If you don’t know where the nearest doctor or hospital is you can contact our 24/7 Emergency Assistance Team, who can direct you where to go. You’ll need to tell them your policy number, your medical concern and your current location.

                Once you have sought medical attention, contact our 24/7 Emergency Assistance Team again and update them on your situation. If you’re admitted to hospital, our Emergency Assistance Team will get in contact with the hospital admissions department regarding payment and care arrangements.

                2. Get any reports in writing

                In order to submit a claim on your policy you will need to provide copies of all reports relating to your illness. Types of reports that you may need to obtain include:

                • Emergency medical transport report (if you are taken to hospital by ambulance or helicopter)
                • Treating doctor’s report stating the date you fell ill, the diagnosis and prognosis, as well as the cause of your illness
                • Hospital admission report stating the dates you were admitted and discharged from hospital
                • Other medical reports such as lab reports and specialist’s reports
                • Any correspondence from airline, hotel or railway companies confirming cancellations of any accommodation or journeys that you had paid for.

                3. Retain all your receipts

                If you wish to claim for any expenses that you incur due to falling ill on your holiday, then you’ll need to provide your receipts. While it’s always necessary to keep receipts for your medical expenses, make sure that you keep any other receipts from your holiday that can help substantiate your claim. Examples of receipts that you should keep include:

                • All hospital and doctor’s receipts
                • Receipts for medications that you may have purchased
                • Pathology receipts
                • Hotel, airline, railway, bus company and/or restaurant receipts

                4. Cover for some Coronavirus-related events during your holiday

                If you or one of your traveling partners contracts COVID-19 during your holiday and require medical treatment you may be covered, depending on your Country of Residence.

                If you need to cancel your travel plans because you or one of your traveling party is diagnosed with COVID-19, you may be able to claim for any non-refundable expenses that you incur. This benefit is only available on our Explorer Plans, depending on your Country of Residence.

                To support your claim, you’ll need to obtain:

                • Treating doctor’s report or medical certificate stating the Coronavirus diagnosis.
                • Pathology reports or official health statements indicating a positive COVID-19 result for you or anyone in your travelling party.
                • Any claims for non-refundable expenses will need to be supported by copies of your receipts.

                To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions and exclusions. 

                5. Need to know more?

                Depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy cover can vary. Your Policy Wording will always have the full details of what you’re covered for.

                If you have any further questions about what’s covered and not covered, please contact us.

                This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.

                Travel Insurance Benefits: how we can take care of you

                Trip Cancellation

                Been working hard for your trip?

                We'll work hard to protect it.

                Trip Protection
                • Unexpectedly hospitalised?
                • Travel buddy unfit to travel?
                • Close relative suddenly dies?

                We’ve got your back.

                Emergency Medical Expenses

                Feeling fit and healthy? What if you get sick or injured?

                Take the pain out of medical or dental costs.

                Emergency Medical Insurance
                • Need meds quick?
                • Accidentally injured?
                • Suddenly sick?

                We’ve got your back.

                Emergency Medical Transportation

                Know where the nearest hospital is?

                Don’t stress, we’ll get you there quickly.

                Evacuation and Repatriation
                • Banged up abroad?
                • Need a hospital urgently?
                • Medivac home?

                Help starts here.

                Protect your gear

                Love photography, filming or sport?

                Cover your bags, tech or gear.

                Protect your gear
                • Passport or tech stolen?
                • Airline lost your gear?
                • Bags delayed?

                Help starts here.

                • Emergency Overseas Medical & Dental Expenses
                • Emergency Medical Evacuation & Repatriation
                • Trip Cancellation or Interruption
                • 24-Hour Assistance Services
                • Baggage
                • And more (depending on your country of residence)
                *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

                24/7 emergency assistance

                Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

                Are you in need of emergency assistance right now?

                Contact the team