Claim online
Travel insurance that's easy to claim online from anywhere in the world.
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Make your claim online 24/7
Having been on the road for long periods ourselves, we know that waiting until you get home to lodge a claim isn’t always ideal. World Nomads gives you the freedom to claim from wherever you are and whenever you like, so you can keep travelling.
Get a quote 24/7
With World Nomads you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
Be prepared when you claim.
- Injury or illness? Call the Emergency Assistance team.
- Scan your receipts before your leave, just in case.
- If an airline loses your gear, tell them straight away, fill in their paperwork and keep a copy.
- Theft? Report it to the police as soon as possible.
- See what refunds you can get first from your transport or accommodation providers.
How to make a claim in 5 easy steps
1. Sh!t happens
Don’t panic, if it’s an emergency get help and document everything. Keep your policy number and local phone number handy if you need to call Emergency Assistance.
2. Start a claim
Login to your member account or create a free account to start your claim online. Not a member? Contact our service team who will assist. Nomads tip: Take this time to reread your policy to check your coverage.
3. Who, what, when, how much
Answer the questions relevant to your claim and save your draft. Gather any documents you need to submit with your claim.
4. Upload & click send
Upload your documents, enter your bank details and click the declaration to finish the claim. Be on the lookout for an email confirmation.
5. Keep calm & travel on
The claims team will be in touch if they need more information; and will let you know their decision as quickly as possible. Need ideas while you wait? Plan your next adventure with World Nomads guides, traveler stories and podcasts.
How do I make a claim on my travel insurance?
Learn more about how make a claim by watching this video.
Your top claims related questions answered
Want all the details?
You can compare the Standard and Explorer plans and prices by getting an instant online quote.
The claims process for World Nomads was painless and really intuitive.
I was pickpocketed while in Mexico City and had my recently new iPhone 6S stolen, as well as my credit card and driver’s license. The claims process for World Nomads was painless and really intuitive, logging everything online. The resolution was extremely fair and would be happy to recommend World Nomads to anyone.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
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24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about claims. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
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What can I claim for?
To give you an idea, some of the things can claim for are: overseas medical expenses, medical evacuation, cancellation costs, emergency dental treatment, luggage and personal effects.
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Can I make a claim whilst I'm away?
Absolutely! We understand that you might be away for extended periods of time, so our online claims system allows you to submit claims and liaise with our claims people while you are still travelling. Simply log in to your membership page to start the process and follow the prompts to submit your claim.
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Can I wait until I get home to make a claim?
Yes, of course you can! Provided the incident you are claiming for took place while you were travelling and your policy was valid at the time, you can wait until you return home to submit your claim if this is easier.....no problem at all!
What to do if your luggage is delayed
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- Report the delay to your carrier immediately
- Obtain receipts for any purchasey
- Obtain a final report
- Need to know more?
- Does my insurance cover my tech?
1. Report the delay to your carrier immediately
Once you realise your baggage has been delayed, speak with a representative from your carrier (usually your airline) to report the delay. Ask them for a Property Irregularity Report (PIR) or another official document. The report should state the reason for the delay as well as the date and time that your luggage is estimated to arrive.
Ask the carrier for some financial assistance to help you buy some everyday items such as toothpaste, deodorant or new underwear while you wait for your bags. If they refuse your request, then ask them to put the reason for their denial in writing to you. You must include this letter or report with your other documentation when submitting your claim for essential items.
2. Obtain receipts for any purchases
If you need to buy a few essentials to make life more comfortable until your bags arrive, then you’ll need to keep copies of your receipts should you wish to claim for these expenses.
Cover for essential items is only offered to travellers whose luggage is delayed for at least 12 hours after their scheduled arrival. If your luggage is returned to you within 12 hours of arriving, you can't claim for essential items.
Therefore, only receipts showing a date and time which is at least 12 hours after your scheduled arrival, and before the delivery time of your luggage, will be covered.
3. Obtain a final report
After you get your bags, ask your carrier for another report stating the reason for the delay, the length of the delay, as well as the date and time the luggage was returned to you.
A few points to consider if you wish to claim for essential items
Before you rush out to your favourite designer’s shop to buy this season’s must-haves, please remember that only reasonably necessary items may be covered under our policies. Some examples could include toiletries, prescription medications or new underwear.
These are items to help you stay clean, fresh, and comfortable until your baggage is returned to you.
There is no cover for essential items if your luggage is delayed on your return home to Australia.
Both our Standard and Explorer plans have different daily limits of cover. Please read through your PDS to make sure you’re aware of the limits, benefits and exclusions that relate to your policy.
4. Need to know more?
This information could help you if things go wrong and you want to make a claim. All travel insurance plans are different, and cover will vary depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your PDS will always have the full terms, conditions and exclusions that apply.
If you have questions about what’s covered and not covered, just ask us.
Does my insurance cover my tech?
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team
