When your cards get stolen or lost and you need a replacement.
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Credit card theft is all too common when travelling overseas, with organised crime networks often targeting tourists.
While travel insurance isn't there to cover your card being skimmed (you've got to hit up your bank to recover those losses), some of our policies can help with the cost to replace your credit cards. And if you're unsure what to do, all of our 24/7 Emergency Assistance Teams can provide advice.
Country of Residence | Credit Card Replacement | 24/7 Assistance |
---|---|---|
Australia | ||
Brazil | ||
Canada | ||
Ireland | ||
New Zealand | ||
United Kingdom | ||
USA | ||
All other countries |
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
It’s essential that you report the theft of your credit card to the police as soon as possible, and get it in writing for your claim.
If you need urgent help, get in contact with our 24/7 Emergency Assistance Team as soon as possible, so that our team can advise you of what you need to do to get a replacement credit card.
To help our 24/7 Emergency Assistance Teams assist them quickly, they'll need the following:
I had my passport and credit cards stolen from my bag while staying in Venice Beach, California. This is the beginning of my trip which I had prebooked and organised flights and tours from LA to other parts of America. I have missed my flight to Las Vegas from SanFrancisco and my flight from Las Vegas to Seattle. I also had to cancel accommodation in Las Vegas and San Francisco. This is due to the fact that the earliest time for me to get a replacement temporary passport and cards is too late.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about stolen credit cards. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
When your cards get stolen or lost and you need a replacement.
As featured in:
Credit card theft is all too common when traveling overseas, with organised crime networks often targeting tourists.
While travel insurance isn't there to cover your card being skimmed (you've got to hit up your bank to recover those losses), some of our policies can help with the cost to replace your credit cards. And if you're unsure what to do, all of our assistance teams can provide advice.
Country of Residence | Credit Card Replacement | 24/7 Assistance |
---|---|---|
Australia | ||
Brazil | ||
Canada | ||
Ireland | ||
New Zealand | ||
United Kingdom | ||
USA | ||
All other countries |
This is not a full list of what's covered and not covered. There are limits and conditions that apply, so for more information, read your policy carefully before you buy.
It’s essential that you report the theft of your credit card to the police as soon as possible, and get it in writing for your claim.
If you need urgent help, get in contact with our emergency assistance team as soon as possible, so that our team can advise you of what you need to do to get a replacement credit card.
To help our Emergency Assistance teams assist them quickly, they'll need the following:
I had my passport and credit cards stolen from my bag while staying in Venice Beach, California. This is the beginning of my trip which I had prebooked and organised flights and tours from LA to other parts of America. I have missed my flight to Las Vegas from SanFrancisco and my flight from Las Vegas to Seattle. I also had to cancel accommodation in Las Vegas and San Francisco. This is due to the fact that the earliest time for me to get a replacement temporary passport and cards is too late.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about stolen credit cards and travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team
What's covered by travel insurance when your adventure turns into misadventure.
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For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Cover for accidents overseas is a critical part of planning for any adventure. Whether you’re exploring on the map or hurtling off it, serious accidents can happen anywhere, anytime.
If you’re injured in an accident, you can be covered for emergency medical treatment including:
We also have 24/7 Emergency Assistance teams who can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, and give support to your family. Coverage may depend on your past medical history, what's happened to you and any other conditions, limits or exclusions of cover as described in your policy.
Depending on your policy and your Country of Residence, there are limitations – doing a bit of research on where you’re going will help you pick the right policy.
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our articles on overseas medical coverage and adventure sports coverage, and read your policy carefully before you buy.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
It’s essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible, so that our teams can support you from the time you fall sick or get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was injured in Koh Tao, Thailand in a moped accident. The moped turned over onto my foot and a sprained/injured ligaments and tendons in my left foot. I am unable to walk on my foot at all. The doctor gave me a foot in lieu of a cast, and crutches stating that I could not bear any weight on my foot for a minimum of 3 weeks. I was also told to rest my foot, and could not do so while traveling and needed to come back to the US for help getting around as well as time to heal.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about overseas travel accidents. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
What's covered by travel insurance when your adventure turns into misadventure.
As featured in:
For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 03 February 2022 please see below.
Cover for accidents overseas is a critical part of planning for any adventure. Whether you’re exploring on the map or hurtling off it, serious accidents can happen anywhere, anytime.
If you’re injured in an accident, you can be covered for emergency medical treatment including:
We also have 24/7 Emergency Assistance teams who can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, and give support to your family. Coverage may depend on your past medical history, what's happened to you and any other conditions, limits or exclusions of cover as described in your policy.
Depending on your policy and your country of residence, there are limitations – doing a bit of research on where you’re going will help you pick the right policy.
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our articles on overseas medical coverage and adventure sports coverage, and read your policy carefully before you buy.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
It’s essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible, so that our teams can support you from the time you fall sick or get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was injured in Koh Tao, Thailand in a moped accident. The moped turned over onto my foot and a sprained/injured ligaments and tendons in my left foot. I am unable to walk on my foot at all. The doctor gave me a foot in lieu of a cast, and crutches stating that I could not bear any weight on my foot for a minimum of 3 weeks. I was also told to rest my foot, and could not do so while traveling and needed to come back to the US for help getting around as well as time to heal.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about travel accidents and travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Stay protected with emergency medical and evacuation coverage in case of an accident during your travels
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Adventure’s calling…what’s it gonna be? Snowboarding in the Swiss Alps or scuba diving off the Canary Islands? Remember, with adventure comes the possibility of misadventure, and even the best planned trips can hit a snag when accidents occur. World Nomads offers UK travellers insurance options for those ‘just in case’ moments.
World Nomads offers two insurance plans: Standard and Explorer. Both plans cover medical expenses for accidents overseas, but the Explorer Plan has higher limits.
Here are some of the ways we could help UK policyholders if they have an accident while travelling:
Hospital stays: whether it’s a sprained ankle from a trek in Peru, or a case of Bali Belly, World Nomads can cover inpatient care, including emergency treatment, surgeries, and necessary overnight stays.
Out-patient surgeries: if an accident leaves you needing a quick procedure, you could be covered—minus the lengthy hospital stay.
Prescribed medications: need antibiotics after a run-in with an overzealous jellyfish while scuba diving in The Maldives? We may be able to cover the bill for that.
Medical evacuation and repatriation: sometimes, the thrill of exploring new places comes with unexpected risks. If a severe medical emergency happens while you’re overseas, we’ll help you get the care you need—no matter where that may be. World Nomads covers medical evacuations, including air ambulance transport if required, so you can get to the nearest suitable medical facility or back home with the support you need.
And while we hope you never need it, we also cover the repatriation of remains in the event of the unthinkable, easing the burden on your loved ones during difficult times.
Accidental death and dismemberment: if you get seriously hurt during your trip– and lose your sight, a limb, or even your life – you (or a designated beneficiary) can get compensated for the loss, up to the maximum benefit amount specified in your plan.
Note: the loss must have occurred within 365 days of the accident to receive benefits.
Our UK policyholders love a good thrill, and we’re all for it—that’s why we offer cover for over 150 activities and sports. Got a hankering for barefoot waterskiing? Lake Como’s glassy waters in Italy are perfect for it—and yes, if you get a little wobbly and twist an ankle, we’ve got you covered (not that we wish that on anyone!).
For non-urgent issues, World Nomads also offers access to Air Doctor. So, if you’re exploring the Australian Outback or visiting remote villages in South America, you can connect with a doctor virtually or find one nearby. Air Doctor makes it easy to get advice, prescription refills, or minor treatments without navigating an unfamiliar healthcare system—perfect for handling those minor bumps in the road so you can get back to the adventure.
When exploring the world, the last thing you want to worry about is what to do in a medical emergency. That’s where our 24-hour Emergency Medical Assistance team steps in. Available around the clock, our team is here to help connect you to local medical providers, coordinate your care, and ensure you’re supported at every step.
- Your location: give as much information as possible about where you are, including any landmarks if you’re in a remote area.
- Nature of the emergency: describe what happened and the extent of your injuries or illness.
- Your policy number: have your World Nomads policy number handy to speed up assistance.
Heads-up: this travel insurance covers you over and above any state health insurance or reciprocal health agreements, like your GHIC or EHIC. If you're heading to the EEA or Switzerland, remember to bring a valid GHIC (or EHIC if you still have one) for access to state healthcare at reduced or no cost. And when your EHIC expires, just switch over to a GHIC to keep those benefits rolling.
This is not a complete list of what's covered and not covered. Some limits and conditions apply, so for more information, check out our articles on overseas medical coverage and adventure sports coverage, and read your policy carefully before you buy. Contact us if you’re still not sure.
I was riding my mountain bike when I hit something and went over my handle bars. I put both hands out and broke my wrists and knocked myself out. I woke up in an ambulance and then went to Whistler Health Care Centre where I had x rays and further treatment.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Cheap isn't always the way to go.
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This content is for New Zealand residents only.
Cheap Travel Insurance is only good if it protects you for those emergencies it’s supposed to protect you for.
Going too cheap can mean you’re not covered when it matters and if you’re not covered… your trip of a lifetime can get very expensive, very fast.
That’s why at World Nomads we listened to our experienced travellers and designed designed simple and flexible travel insurance policy options to match their high expectations, at an affordable price (but not the cheapest).
All policies include a number of benefits that our travellers may need, these include:
As no two travellers are alike, we’ve designed a Standard and Explorer travel insurance option so you can choose whether you pay for the extras or not.
If you’re planning to kayak the Amazon solo or throw yourself out of a plane with just a little bit of silk attached to your back, the Explorer option may be more suited to you.
Then again, you might be surprised by what is covered under the Standard travel insurance option. Just tell us who you are, where you’re going and how long you’ll be gone for and we’ll generate your instant quote with all the detail you need.
And if you’re not sure you can start with the Standard and upgrade your travel insurance at any time, even if you’re already on the road. Check your policy for the coverage start date and time.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
We know we’re not the cheapest, but with us you can travel with confidence, knowing you’ve got 24/7 traveller support, insider information to help you plan your trip and coverage for all the important events you’re likely to encounter.
During cycle tour of Malaysia I fell off my bike and sustained abrasions and an undisplaced fracture of the surgical neck of my left humerus. No other vehicles were involved in the crash, but a private vehicle stopped and transported us to the nearest town (Gua Musang). Gua Musang Hospital (a public hospital) diagnosed and treated the injuries. I advised WN of the incident the following day. Following the injury we had to arrange alternative transport(train) to Kuala Lumpur and cancel the remainder of our cycle tour, including ferries booked in Australia that had a non-refundable portion.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team