For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
As we've recently changed our insurer, please select the date you bought your policy:
- Policies purchased on or after 1 September 2021
- Policies purchased between 1 August 2019 and 31 August 2021
For policies purchased on or after 1 September 2021
At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.
Complaints – where to start
World Nomads has a dedicated complaints team who can help with any concerns you may have in relation to our products and customer service. If you have questions or concerns about the administration of your policy or if you wish to make a complaint, you can do so at any time by referring the matter to:
Customer Relations
nib Travel Services
City Quarter, Lapps Quay
Cork, Ireland T12 Y3ET
Phone: +353 (0)21 237 8006
Email: customercareEU@worldnomads.com
If you have any questions or concerns about the claims or emergency assistance service or if you wish to make a complaint, you can contact us on the below details:
Belgium
Phone:+32 (0)2 808 66 32
Email: relation.clientele@axa-assistance.es
Denmark
Phone: +45 89 87 30 23
Email: relation.clientele@axa-assistance.es
Germany
Phone: +49 (0)335 5622 3012
Email: relation.clientele@axa-assistance.es
Netherlands
Phone: +31 (0)20 8080731
Email: relation.clientele@axa-assistance.es
Note: World Nomads has an internal disputes resolution (IDR) process through which your complaint will be managed. For more information around specific timeframes related to the complaints process refer to your policy wording.
Still not happy?
Follow the investigation of your complaint, we will respond within the time frames outlined in the policy wording for your country of residence. If you aren’t satisfied with the final response, you may contact the respective complaints authority in your country of residence as the next step in seeking resolution:
Belgium
Ombudsman des Assurances
Square de Meeûs 35
1000 Brussels
BCE: 884.072.054
Tel: +32 (0) 2 547 58 71
Email: info@ombudsman.as
Website: ombudsman.as/fr
Denmark
Danish Insurance Complaints Board
(Ankenævnet for Forsikring)
Østergade 18, 2.
1100 København K
Denmark
Tel: +45 33 15 89 00
Email: ankeforsikring@ankeforsikring.dk
Website: ankeforsikring.dk
Germany
Federal Financial Supervisory Authority (BaFin)
Insurance Supervision Division
Graurheindorfer Straße 108
53117 Bonn
Germany
Tel: +49 (0)228 4108-0
Email: poststelle@bafin.de
Website: Filing a complaint with BaFin
Netherlands
Klachteninstituut Financiële Dienstverlening (KIFID)
P.O. box 93257
2509 AG DEN HAAG
The Netherlands
Tel: +31(0)70-333 8 999
Email: consumenten@kifid.nl
Website: KIFID Complaints; or
When dealing with a financial service provider abroad, refer to:
KIFID Complaints - Financial service providers abroad
For policies purchased between 1 August 2019 and 31 August 2021
At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.
However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:
Customer Relations
nib Travel Services
PO Box 912
South Cork DSU
Cork, Ireland
Phone: +353 21 237 8006
Email: CustomerCareEU@worldnomads.com
If you remain dissatisfied after nib Travel Services has considered your complaint or has not responded by the timeframes in your policy wording, you may refer your complaint to the following authorities:
Belgium, Denmark, the Netherlands:
Financial Services and Pensions
Ombudsman's Bureau
3rd Floor, Lincoln House
Lincoln Place
Dublin 2 D02 VH29
Ireland
Website: www.fspo.ie/
Tel: 01 567 7000 (within Ireland)
Tel: +353 1 567 7000 (from overseas)
Fax: 01 662 0890
E-mail: info@fspo.ie
Germany:
The Federal Institute for Financial
Services / Bundesanstalt für
Finanzdienstleistung (BaFin)
Graurheindorfer Straße 108
53117 Bonn
Germany
Tel: +49 (0)228 29970299
Website: Federal Financial
Supervisory Authority
The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Nomadic Insurance Benefits Limited is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit http://ec.europa.eu/odr.
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- Emergency Assistance Contact
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Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 1 September 2021:
For policies purchased before 1 September 2021:
From anywhere in the world:
+353 21 237 8008
For policies purchased on or after 1 September 2021:
worldnomadsassist@axa-assistance.com
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For policies purchased before 1 September 2021:
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 1 September 2021:
For policies purchased before 1 September 2021
For policies purchased on or after 1 September 2021:
https://worldnomads.claims.axa.travel
_________________
For policies purchased before 1 September 2021: