For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
The documents you will need to send into the claims team will depend on what type of claim you are submitting.
We’ll provide a list of documents to you while you’re claiming online through your membership - for policies purchased after 1 September 2021 your claim will be managed by Inter Partner Assistance S.A and for policies purchased before 1 September 2021 it will be managed by nib Travel Services.
Once you’ve submitted your claim, the claims team will advise of any documentation required. If you have any additional questions about documentation, please read your policy wording, or speak to the claims team.
Here are some examples of documents required:
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
For policies purchased on or after 1 September 2021:
For policies purchased before 1 September 2021:
From anywhere in the world:
+353 21 237 8008
For policies purchased on or after 1 September 2021:
worldnomadsassist@axa-assistance.com
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For policies purchased before 1 September 2021:
We’re here to help if you have a question about your claim. We’re available
For policies purchased on or after 1 September 2021:
For policies purchased before 1 September 2021