For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
The documents you will need to send into the claims team will depend on what type of claim you are submitting.
We’ll provide a list of documents to you while you’re claiming online through your membership - for policies purchased after 1 September 2021 your claim will be managed by Inter Partner Assistance S.A and for policies purchased before 1 September 2021 it will be managed by nib Travel Services.
Once you’ve submitted your claim, the claims team will advise of any documentation required. If you have any additional questions about documentation, please read your policy wording, or speak to the claims team.
Here are some examples of documents required:
Medical claims
- Original receipts for medical consultations, treatment and medications must be provided as well as any other additional supporting documentation required (dependent on the circumstances and nature of your medical claim).
Cancellation claims
- Cancellation invoice, original tickets and booking forms/ receipts and any other additional supporting documentation (depending on the reason for the cancellation).
Personal Baggage claims
- Original receipts and/or proof of ownership and value, plus written proof of the incident from police, the accommodation management, tour operator or carrier (e.g property irregularity report from carrier).
- Proof of ownership could be a credit card statement that shows the purchase of the item, a warranty for the item or any other documentation you might have which confirms your ownership of the particular item.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
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