For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
Travel and medical assistance is available by our Emergency Assistance Team 24 hours a day, 7 days a week.
As we’ve recently changed our insurer, please select the date you bought your policy for the correct Emergency Assistance Team contact details:
For policies purchased on or after 1 September 2021
Emergency Assistance
Contact our Emergency Assistance team. They're available 24 hours/7 days.
Belgium
Phone:+32 (0)2 808 66 32
Email: worldnomadsassist@axa-assistance.com
Denmark
Phone: +45 89 87 30 23
Email: worldnomadsassist@axa-assistance.com
Germany
Phone: +49 (0)335 5622 3012
Email: worldnomadsassist@axa-assistance.com
Netherlands
Phone: +31 (0)20 8080731
Email: worldnomadsassist@axa-assistance.com
Contact our Emergency Assistance Team. They are available 24 hours/7 days.
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.
You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
For policies purchased before 1 September 2021
For 24/7 Emergency Assistance contact:
- Phone: 1800 903 008 (within European Economic Area)
- Phone: +61 2 8263 0470 or +353 21 237 8003 or +353 21 237 8008 (call reverse charge via a local operator) or
- Email: assist@worldnomads.com
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.
You'll need the international dialing code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
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- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 1 September 2021:
For policies purchased before 1 September 2021:
From anywhere in the world:
+353 21 237 8008
For policies purchased on or after 1 September 2021:
worldnomadsassist@axa-assistance.com
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For policies purchased before 1 September 2021:
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 1 September 2021:
For policies purchased before 1 September 2021
For policies purchased on or after 1 September 2021:
https://worldnomads.claims.axa.travel
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For policies purchased before 1 September 2021: