Travel Insurance: How to make a claim

If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this.

Also read this article if you're having trouble submitting your claim.

  1. Gather your receipts.

It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.

  1. Sign in.

Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.

  1. Make a new claim.

Select the policy you wish to claim against.

If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.

Just so you know, you'll need to submit a new claim for each individual event and type of expense.

  1. Tell us what happened

Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.

  1. List your expenses

List each expense for the amount shown on your receipt/invoice and answer all other questions.

  1. Add your bank details

Once assessed, and if your claim is approved, payout will be sent directly into your bank account. If you don’t know all of your bank information, you can 'save progress' on your claim then once you have this information, simply login and continue on with your claim. Sorry but it isn't possible to continue submitting your claim without your bank details.

  1. Now we'll need your supporting documentation.

You'll be sent an email advising what documentation you will need to send us to support your claim.

  1. Upload your documentation, receipts, invoices or other proof of your expenses

If you need help to upload, there are instructions on how to do this in the email we sent you.

  1. Review your claim

Check your claim details or edit your claim before you submit it if needed.

  1. Submit your claim

The claims team will review your claim and let you know if they need extra documentation. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.

  1. Communicate with the claims team

You can also contact the claims team if you've got questions about your claim.

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

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Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

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From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1800 611 210

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

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Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375