What to do if someone at home is sick or injured

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Unfortunately, sometimes things happen; loved ones fall ill, and best-laid plans don’t go to plan. If you find yourself unable to travel because someone at home is sick or injured, our Cancellation Travel Insurance cover helps Kiwis cover the non-refundable portion of their travel expenses. This includes transport, accommodation, tours/experiences, travel agency cancellation fees and frequent flyer points.

Here are the steps you need to take if you find yourself needing to make an online claim:

1. Rearrange or cancel your bookings

If you find yourself cancelling or postponing your holiday due to the illness or injury of a loved one, it’s essential you take immediate action by rearranging/cancelling all pre-paid and pre-booked travel expenses (think accommodation, tours, transportation etc.).

Traveller tip 1: Take time to research all offers, compensation options, and cancellation alternatives available when rearranging/cancelling with your service providers. Some providers can be quite accommodating – especially in unavoidable situations such as illness and injury. Not only is it in your best interest to avoid or minimise your expenses, it’s important to keep in mind that World Nomads will only cover costs within policy limits, and where you’ve taken reasonable and necessary steps to minimise costs as much as possible.

2. Get it in writing

It’s important you collect all the required reports outlining the medical situation affecting your close relative, and therefore your ability to continue with your travel plans. Some reports required include:

  • Doctor or other medical practitioner’s report, confirming the illness or injury
  • Hospital admission report
  • Ambulance report (if applicable)
  • Police report (applicable)
  • Any other applicable documentation

 Without supporting documentation we may be forced to deny your travel insurance claim. For full details of required documentation, and policy inclusions and exclusions, please refer to your Policy Document.

3. Keep your itineraries and receipts

If the unforeseen does happen, and you’re forced to stay in New Zealand instead of travelling abroad, make sure you keep all your paperwork. (Think receipts, itineraries, booking confirmations, cancellation confirmations, e-tickets, and vouchers).

Also, make sure to keep all documentation outlining any cancellation/postponement offers you’ve secured and refunds paid to yourself, as we’ll need to see those in order to keep your trip cancellation claim hassle-free.

Traveller tip 2: paid for your travel expenses with frequent flyer or similar air travel points? All is not lost – if you can’t recover the lost points from any other source, World Nomads Travel Insurance may be able to reimburse you for the cost of any equivalent class ticket (up to policy limits). Refer to your Policy Document for full details.

4. What if someone gets COVID-19 and I can't travel?

If your travel plans are interrupted or cancelled because a close relative in New Zealand is hospitalised or dies due to Coronavirus, you may be covered for the reimbursement of your non-refundable travel expenses. We offer Coronavirus coverage for cancellation and trip interruption expenses under our Explorer Plan.

To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.

Traveller tip 3: wondering who we deem a ‘close relative’? Check out our article, Am I covered if I need to cancel my trip because a relative is sick/injured? for our definition of a close relative, and more information on what is (and isn’t covered) should you find yourself cancelling your trip because someone at home is sick or injured.

5. Need to know more?

This information may help if things go wrong, and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full details of what you’re covered for.

If you have any further questions about what’s covered and not covered, just ask us.

This is a summary only. It does not include all terms, conditions, limitations, and exclusions of the plans described. Please carefully read your Policy Document for a full description of coverage. If you have any questions, please get in touch.

The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your trip from unexpected cancellation.

  • Explorer Plan: Unlimited
  • Standard Plan: $5,000
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Overseas

Take the pain out of medical costs.

  • Explorer Plan: Unlimited
  • Standard Plan: $5,000,000
Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transport

We'll get you to hospital in a flash

  • Explorer Plan: Unlimited
  • Standard Plan: $500,000
Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Cover your stolen or damaged gear and tech.

  • Explorer Plan: $10,000
  • Standard Plan: $2,000
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Overseas Medical Expenses
  • Emergency dental treatment
  • 24 hour assistance
  • Emergency medical transport & repatriation
  • Cancellation costs
  • Trip interruption costs
  • Compassionate emergency visit home
  • Resumption of trip
  • Theft or accidental damage to baggage and personal items
  • Baggage delay over 12 hours
  • Funeral expenses overseas or repatriation of remains
  • Personal liability
This is a general summary for New Zealand residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the policy documents for full details.

24/7 emergency assistance

If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

From New Zealand & Overseas:
+61 2 8263 0470 or
+61 2 8292 1470
(reverse charges via an operator from anywhere in the world)

Within Australia (Free call): 1800 611 210

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.