Photo © Pierre-Luc Bernier/IStock

Cancellation Travel Insurance.

For when something unexpected forces you to cancel your trip.

  • Trusted by:

This information is for New Zealand residents.

After medical cover, this is probably the most important benefit. Unlike all the other benefits, this one starts from the moment you buy your policy, not when your trip starts. So if you've got travel booked starting a month from now and you buy insurance now, if you suddenly need to cancel your trip tomorrow, you may be covered.

What does World Nomads travel insurance cover if I need to cancel?

If you're a New Zealander, World Nomads covers fourteen different reasons (the insurers like to call them events) if you have no choice but to cancel your trip. You're covered for the value of your unused arrangements, less any refunds you receive and up to the limit of your plan. Always ask for refunds from your transport or accommodation providers – you'll be surprised how often you can get something back! And most importantly, get supporting documents for the reason you had to cancel.

We won't list all 14 covered reasons for cancellation here, but the main ones that travellers claim on are:

  • The doctor certifies that you're medically unfit to travel
  • You, a travel mate or a close relative is hospitalised or dies unexpectedly
  • Your transport is cancelled or delayed because of severe weather, natural disaster, or strike
  • You're made redundant
  • You're called to jury duty

If you want to see the other reasons for cancellation World Nomads covers, read this article which will also give you further advice on conditions.

What's not covered by travel insurance?

Travel insurance isn't designed to cover everything. Common claims we see where there's no cover for cancellation include:

  • Changing your mind
  • Visa refusals
  • Breaking up with your partner
  • Acts of terror
  • Pre-existing conditions
  • Loss of enjoyment
  • Arrangements you've already used. If you've flown overseas and need to cancel a tour, we won't pay for the flight you've already taken!

This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information, read your policy carefully before you buy.

Be prepared if you need to claim for cancellation.

Depending on your claim, you'll need copies of:

  • Receipts
  • Itineraries
  • Doctors/death certificates
  • Medical history 
  • Written documentation from the travel provider of reason for cancellation and any refunds

Death of Grandson.

My grandson died on the 28th of March 2015, from complications brought about by his premature birth. We held his funeral the day I was due to join my tour. I cancelled this tour.
Claim Paid: NZD $4464
Kiwi Nomad

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your trip from unexpected cancellation.

  • Explorer Plan: Unlimited
  • Standard Plan: $3,500
Trip Protection
  • Have you died?
  • Has one of your relos died?
  • Has an earthquake damaged your home?

We’ve got your back.

Emergency Medical Overseas

Take the pain out of medical costs.

  • Explorer Plan: Unlimited
  • Standard Plan: $5,000,000
Emergency Medical Insurance
  • Need medicine?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transport

We'll get you to hospital in a flash

  • Explorer Plan: Unlimited
  • Standard Plan: $500,000
Evacuation and Repatriation
  • Banged up overseas?
  • Medivac needed home?
  • You died overseas?

Help starts here.

Protect your gear

Cover your stolen or damaged gear and tech.

  • Explorer Plan: $10,000
  • Standard Plan: $2,000
Protect your gear
  • Damaged docs?
  • Passport pilfered?
  • Tech Trashed?

Help starts here.

  • Overseas Medical Expenses
  • Emergency dental treatment
  • 24 hour assistance
  • Emergency medical transport & repatriation
  • Cancellation costs
  • Trip interruption costs
  • Compassionate emergency visit home
  • Resumption of trip
  • Theft or accidental damage to baggage and personal items
  • Baggage delay over 12 hours
  • Funeral expenses overseas or repatriation of remains
  • Personal liability
This is a general summary for New Zealand residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the policy documents for full details.

24/7 emergency assistance

If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)

Contact the team
Wherever you are, whatever has happened, our multi-lingual assistance teams are here to help you and your family.
Aurelie's portrait photo
Aurelie Menard,
Emergency Assistance, World Nomads

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

World Nomads Travel Insurance was reviewed on Trust Pilot on 1st August 2017 and rated 4 stars


Here are our most frequently asked questions about buying travel insurance for cancellation. You can also find the answers to other questions in our helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.