When you make a claim the World Nomads team may need certain kinds of documentation to support your claim. These may be original copies of your supporting documentation, or they may ask that you scan or take a clear photo of a document, and email or upload this documentation to support your claim.
It all depends on what type of claim you are submitting. Our online claims system documents are required or you can talk to your case manager after you submit your claim for clarification.
Where you already have existing digital copies
In many cases such as e-tickets you may already have electronics copies (eg. PDF files) that are likely to be stored in your email somewhere. This is a head start! Find them and save them to a convenient location for when you are ready to upload.
Where you only have paper copies
Where you’ve only got paper copies such as paper receipts or hospital reports you have two choices:
- By far the easiest way to do this is to get out your smartphone if you have one and use the camera to take photographs of them and then email them to yourself directly from the camera so you have them ready to upload.
- Another easy way to do this is to make your claim online from an iPad and then use the camera of the iPad to take photographs of the paper documents and upload them from it.
- The last option is to find a scanner to scan your paper documents. Many if not most printers today have a scanner built in that allows you to email the scanned file.
Remember:
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Photograph each page separately.
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Digital documents must be no larger than 5Mb each.
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Check the quality of the image and make sure we can read them.
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If it shows your credit card or bank account, do block out the identifying numbers to protect your security.
We accept the following file formats (max 5Mb per document):
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JPG (JPEG)
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PDF
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Doc or Docx (Word)
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TXT (Text)
If you have a question about your claim, please contact our Claims team.
This is only a summary of cover and does not include the full terms and conditions of the policy. You should read your policy wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it.
If you have any questions, please get in touch.
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