For policies purchased on or after 1 September 2021

1. Your policy isn't showing in your existing membership

If you purchased your policy as a guest (or with a different email address) and you have already set up a membership, the policy won't show up in your membership. Simply contact us, advise us of your policy number and they'll be able to merge your policy into your membership.

2. You don't have a membership

You will need to set up a membership to submit a claim online. If you don't have a membership, you can create one.

3. You're having issues sending documents online

If you have already started your claim and you're having trouble submitting your documents, try contacting our claims services team which is managed by Inter Partner Assistance S.A on the details below.

4. The website is just not working!

Sometimes our website just doesn't want to play ball. If you’ve tried over a short period of time using a new browser or device and it still doesn't work, then please contact our Claims Services team..  You should know, you can always lodge the claim when you return home after your trip if you prefer.

Claims Services Team (Managed by Inter Partner Assistance S.A.)

Monday - Friday 9:00am - 5:00pm (BST/UTC)

Phone: +44 (0) 20 3093 1750

As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions

For policies purchased before 1 September 2021

Thanks for your patience. If you're having trouble submitting a claim online, it may be due to a couple of known reasons. Each one can be solved by following the steps below:

1. Your policy isn't showing in your existing membership

If you purchased your policy as a guest (or with a different email address) and you have already set up a membership, the policy won't show up in your membership. Simply email or contact our claims services team, advise us of your policy number and they'll be able to merge your policy into your membership.

  • Email to: [email protected]
  • (For policies purchase on or after 1 November 2018) Freecall within UK: 0800 260 5081
  • Call from anywhere in the world, charges apply: +353 21 237 8000 

2. You don't have a membership

You will need to set up a membership to submit a claim online. If you don't have a membership, you can create one.

3. You're having issues sending documents online

If you have already started your claim and you're having trouble submitting your documents through our website. Try contacting our claims services team as we will need to have the call recorded. A team member can call you back and read the declaration out over the phone and obtain your verbal consent and appropriately verify your identity.

  • (For policies purchase on or after 1 November 2018) Freecall within UK: 0800 260 5081
  • Call from anywhere in the world, charges apply: +353 21 237 8000
  • If you're having trouble submitting or accessing a claim you can download a claims form.

4. The website is just not working!

Sometimes our website just doesn't want to play ball. If you’ve tried over a short period of time using a new browser or device and it still doesn't work, then please contact our claims services team as we will need to have the call recorded. During the phone call a team member a team member can read the declaration out over the phone and obtain your verbal consent as well as appropriately verify your identity.

  • (For policies purchase on or after 1 November 2018) Freecall within UK: 0800 260 5081
  • Call from anywhere in the world, charges apply: +353 21 237 8000

If the team is busy they will call you back and get you to read the declaration out over the phone and obtain your verbal consent on a recorded line.

As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions.


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  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+44 (0) 2030931750

_________________


For policies purchased on or after 1 November 2018:


+353 21 237 8005


+61 2 8263 0470

Email

For policies purchased on or after 1 September 2021:

[email protected]

For policies purchased on or after 1 November 2018:


[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+44 (0) 2030931750

_________________


For policies purchased on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

_________________


For policies purchased before 1 November 2018:


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchased on or after 1 September 2021:

https://worldnomads.claims.axa.travel/

_________________

For policies purchased on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]