Travel Insurance and medical transport, evacuation and repatriation

Amongst many other benefits, your travel insurance policy includes coverage for emergency medical transportation and evacuation services.  

What's covered

Fun fact: New York has a limousine ambulance, Tokyo has a bus-sized ambulance, and you won’t care about either of those things in an emergency. That’s why our travel insurance covers you for the use of different types of ambulance services to get you to where you need to go.

The benefits your coverage includes:

  • Medical air evacuation to a hospital in your home (when required).
  • Transportation for a companion to join you if you’re alone and hospitalized for more than a week.
  • Ambulance to transport you to the nearest medical provider.

How it works

If, while traveling, you become ill, suffer an injury or get into an accident, you must call the 24/7 Emergency Assistance team, who will work with you to arrange the transportation you need. 

We understand that sometimes it may be difficult to contact the team when you’re dealing with a life-threatening emergency. But once you get immediate assistance from the local authorities, you or someone else on your behalf should contact the 24/7 Emergency Assistance . However, we reserve the right to limit reimbursement on emergency evacuations not pre-authorized and arranged by us. 

What's not covered

Travel insurance is not designed to cover everything. Things we don’t cover include:  

  • Expenses related to pre-existing medical conditions.
  • When you travel for the purpose of securing medical treatment.
  • When you’re traveling against the advice of a physician.
  • Any follow-up treatments or ongoing costs once you return to your home.

This is a summary only. It does not include all terms, conditions and exclusions of the plans described. Please refer to the actual plans for complete details of coverage and exclusions. 

If you have any questions, please contact us. 


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We’re here to help if you have a question about travel insurance. We’re available:

  • 24 hours a day, 7 days a week

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Within the USA & Canada toll free:
1-844-207-1930

From anywhere in the world, direct / collect:
+1-816-905-3963