If you're not satisfied with our service

At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.

That said, we do understand that sometimes there can be customers that are not satisfied with the outcome of a claim or the service they received from us.

If you are not satisfied with any aspect of the service provided by us, our assistance company or insurers, please get in touch.

Contact us

If at all possible, we’ll do what we can to resolve your complaint at the time it occurs. Contact us and we’ll make it a priority to resolve any issues you may have.

Email: help@worldnomads.com

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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

Contact us


Policies purchased on or after 1 January 2020:

+1 954-334-8143

+1 877-289-0968


For policies purchased on or after 1 January 2020:


Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

Contact us


Within the USA & Canada toll free:

From anywhere in the world, direct / collect: