If you're still within the free-look period of your policy, you can cancel your plan via your member account, if you've set one up. Please refer to your policy for more details on the 'free look' or review period. The number of days depends on your state; some states don't offer a free-look period.

In order to get a refund on your premium, you must not have used your policy in any way. This means:

  • You must not have left home or started your trip (If you purchased your policy the day of your departure, we consider that as starting your trip.)
  • You must not have made a claim or intend to make a claim.
  • You must not have exercised any other rights under the policy, such as using the travel assistance services.

If you purchased as a guest and don’t have a member account, you can create one here. You'll just need to input your email address and the policy number from your last purchase.

If you need to make changes to your policy, including extensions, read our article on amendments.

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