How do I find my travel insurance policy certificate?

When you buy World Nomads travel insurance, we will email your policy certificate and the policy wording to you.

Purchased as a member?

You can access your policy certificate and policy wording at any time by signing in.

From the member dashboard, click the “your policies” link to view all the policies you have purchased with us.

  • Click the “view purchase confirmation” link to view and download your plan details (a one-pager that includes your travel dates, destinations and our 24/7 emergency assistance phone number and email address).
  • Click the “view plan documents” link to view and download your policy documents (the full policy wording).

Purchased as a guest?

If you have a World Nomads membership but you accidentally purchased as a guest, the policy won't show up in your membership. You'll need to send your policy number to the customer service team at, so they can merge your policy into your membership.

If you don't have a membership, you can create a free one here. You will need a membership if you need to make a claim. It’s a good idea to create your membership now in case you want to make a claim while you’re still traveling.

Before you travel:

  • Double check your travel details on your purchase confirmation, including your start and end dates. Make sure you’ve listed all the destinations you plan to visit. If you’ve missed one, please contact us.
  • We know it’s a long read, but grab a cup of coffee or a snack and read through your policy documents in full. All travel insurance has terms, conditions and exclusions. Take the time to read ours, so there won’t be any surprises if you need to use it. If you have any questions, please reach out.

It’s a good idea to print the plan details page and carry it with you, in case you find yourself in need of emergency assistance but unable to access your digital copy. It’s also a good idea to leave a copy with someone at home.

Safe travels, and have a great trip!

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Our contact details

We’re here to help if you have a question about your policy. We’re available:

  • 24 hours a day, 7 days a week

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